I paid for new and they sent a used item. It was at the end of their life which may have influenced their action. I finally got a credit note contribution just before they went under. A sad loss and s... See more
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See what reviewers are saying
I didn't end up keeping the unit - a B-stock Yamaha DM3 mixer - as the workflow was too basic and it would ideally need a Dante to make it worthwhile at all. PMT's returns service was fantastic an... See more
We had no knowledge at all about the guitar we wanted to buy for our daughter on her 18th. The chap I spoke to was phenomenal!!! Worked to our budget, collected information about our daughter to m... See more
Good price & everything looks fine. The box the power brick was in was a bit battered although it was packaged well. Unfortunately let down by the Parcelforce 48hr service which meant the recipient di... See more
Company details
- Musical Instrument Store
- Audio Visual Equipment Repair Service
- Electronics Store
- Hi-fi shop
- Software Company
- Home Audio Store
About PMT Online
Written by the company
Here at PMT Online, we know the importance of getting the right gear for you. That's why we stock a huge range of the industry's latest and greatest in Guitars, Amps, Keyboards, PA, and more. With 12 UK locations, including our pioneering experience stores, we give our customers the chance to try out industry-leading gear like they would in the comfort of their home or a studio. Whatever level you're at, find the right gear for you in our huge collection.
Contact info
70-72 Evans Road, L24 9PB, Liverpool, United Kingdom
- 0151 448 2089
- sales@pmtonline.co.uk
- pmtonline.co.uk
4.5
Excellent
19K reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Can’t blame the sales, they did good but
Can’t blame the sales, the website gave wrong information about stock and I had to go through refund process.
April 30, 2025
Reply from PMT Online
Hi Sanjeev, I’m really sorry for the inconvenience you experienced. It sounds frustrating to deal with incorrect stock information on the website and then have to go through the refund process. Thank you for your patience thanks Sarah
Great product!
Guitar exceeded expectations and came with a bag which I didn't expect! Will definitely use PMT again for future instruments
April 29, 2025
Great customer service and top…
Great customer service and top products. It was nice to visit their Birmingham store and see people in there enjoying themselves.
April 23, 2025
Easy to use click and collect service
Easy to use click and collect service. Order was ready upon collection. Thank you!
May 4, 2025
Prompt service and good prices
Prompt service and good prices. Helpful when I needed to edit an order
April 29, 2025
Simple smooth transaction and fast…
Simple smooth transaction and fast delivery, time is exactly as expected. Very happy.
April 28, 2025
Always great stuff
Always great stuff
Loads of help from the guys in store who are always very knowledgeable
April 28, 2025
EASY purchase quick collection
1. Easy to use website for purchasing.
2. Great customer service on the telephone.
3. I was able to collect from the Store at a convenient time.
December 1, 2024
BE WARNED when you give them your email…
BE WARNED when you give them your email address they will spam you to death , and the unsubscribe button in the email fails to stop the spam nor does emailing to :-
unsubscribe-pmtonline.co.uk
-=@
as email addresses are not allowed
as they suggest on the website (the email address is bogus and just get rejected) I keep recieving unwanted adverts from pmt now and will have delete my email address as the only way to stop them . forcing me to get a new email address
I contacted PMT Direct by phone they stopped spamming me soon after, I have amended the review to 3 stars ,
May 5, 2025
Unprompted review
Reply from PMT Online
Hi, Thanks for getting in touch, and I’m really sorry to hear about the frustration this has caused. To help me look into this properly, could you please send me your full details FAO Sarah to customerservice@pmtonline.co.uk so I can investigate on your behalf. I understand your concerns completely, especially with unwanted emails continuing even after you've tried to unsubscribe. That shouldn’t be happening, and I’d like to escalate this to ensure it’s resolved. thanks Sarah
PMT 4 Parcelforce 0
I ordered a Roland KT 10 Kickdrum pedal, and a Midi controller. The Pedal was used/shop soiled and was as described, a small scratch and otherwise perfect, the Midi controller was probably smaller than expected, but OK for what I wanted.
PMT lose a star for using Parcelforce who are truly awful, not delivering but claiming they tried and left a card, they didn't. I tracked the parcel all day and was waiting for it at the time they didn't come. I collected it next day from the depot.
April 26, 2025
Efficient & punctual service
Website easy to use & ordering gift card was straightforward. It wasn’t very clear where to put a message to the recipient on the gift card.
Gift card was delivered on the day requested. Recipient was very happy with the gift card & was looking forward to spending it.
April 27, 2025
Guitar purchase…
The quality of what I purchased was second to none. Delivery was good. Strongly recommend this site.
April 26, 2025
Reply from PMT Online
Hi Simon, thanks for the review. We’re very sorry for the delay in delivering your order. Unfortunately, there was an unexpected delay with our courier service, which has impacted the 24-hour delivery promise we aimed to keep. thanks Sarah
PMT is a reliable company
PMT is a reliable company. Their website is easy to use. Their prices are good and from previous purchases Their staff are knowledgeable and very helpful.
May 3, 2025
Korg Minilogue synth
The buying experience was good, with an easy to use website. My synth arrived well packed and on time.
April 25, 2025
Helpful and informative
Helpful and informative. Good accessible discussion of what I needed. Saving me a lot of time.
May 2, 2025
Service as expected.
April 25, 2025
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