I paid for new and they sent a used item. It was at the end of their life which may have influenced their action. I finally got a credit note contribution just before they went under. A sad loss and s... See more
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See what reviewers are saying
I didn't end up keeping the unit - a B-stock Yamaha DM3 mixer - as the workflow was too basic and it would ideally need a Dante to make it worthwhile at all. PMT's returns service was fantastic an... See more
We had no knowledge at all about the guitar we wanted to buy for our daughter on her 18th. The chap I spoke to was phenomenal!!! Worked to our budget, collected information about our daughter to m... See more
Good price & everything looks fine. The box the power brick was in was a bit battered although it was packaged well. Unfortunately let down by the Parcelforce 48hr service which meant the recipient di... See more
Company details
- Musical Instrument Store
- Audio Visual Equipment Repair Service
- Electronics Store
- Hi-fi shop
- Software Company
- Home Audio Store
About PMT Online
Written by the company
Here at PMT Online, we know the importance of getting the right gear for you. That's why we stock a huge range of the industry's latest and greatest in Guitars, Amps, Keyboards, PA, and more. With 12 UK locations, including our pioneering experience stores, we give our customers the chance to try out industry-leading gear like they would in the comfort of their home or a studio. Whatever level you're at, find the right gear for you in our huge collection.
Contact info
70-72 Evans Road, L24 9PB, Liverpool, United Kingdom
- 0151 448 2089
- sales@pmtonline.co.uk
- pmtonline.co.uk
4.5
Excellent
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Excellent around
Excellent around. Very fast deliver. Instrument was setup well very happy.
June 3, 2025
Amazing foldaway piano at a great…
Amazing foldaway piano at a great price, excellent quality. This makes playing music so accessible. And it has headphones, so i can practice in privacy (and doesnt drive my husband mad). All communications with the comoany were good and timely. Well done PMT
June 3, 2025
Would have given 5 star but next day…
Would have given 5 star but next day delivery came a day late
June 2, 2025
Super helpful and easy going staff and…
Super helpful and easy going staff and they had the discontinued pedal I wanted (second hand) cheaper than anywhere online.
June 2, 2025
Great to deal with
Great to deal with . Loads of products and great pricing . Swift delivery options too
June 9, 2025
Product arrived well packaged and…
Product arrived well packaged and undamaged.
Problem with delivery using Parcelforce was resolved by PMT for me, who were easy to get through to on the phone, genial and helpful.
It would probably be worth it to switch from Parcelforce entirely imo.
First time buying from PMT, won’t be the last.
June 2, 2025
Great selection of products
Great selection of products at great prices. Easy to use website giving lots of choices.
June 7, 2025
Very prompt delivery as promised
Very prompt delivery as promised and the amplifier is perfect (as it should be, of course).
So all well, no problems, five stars
June 1, 2025
Outstanding customer service!
Outstanding: now THIS is what customer service means!
The exceptional service willingness and in-store personal attention of the Birmingham team are great. Telephone accessibility is very good and there is great understanding of special circumstances / demands.
The staff are also extremely friendly, not just because you are a customer, but really mean and genuine. They clearly enjoy their work and the customer contact that comes with it. A great experience in a wonderful shop, where I snapped up a great offer that made a 40-year-old wish come true better than I ever imagined :-) Too bad I can't just go from Maastricht to Birmingham for a moment every now and then…
Thank you, guys!
June 6, 2025
Unprompted review
Absolutely shocking service
Absolutely shocking service, ordered a guitar, told would be delivered next day, never arrived. Had to call them to find out where it was, they didn’t seem at all apologetic for letting me down, didn’t offer any compensation. Told them I would like a refund and was informed I had to wait until they got the guitar back despite it never being in my possession.
June 7, 2025
Unprompted review
Reply from PMT Online
Hi Chris, thanks for the review, we're sorry to hear about your experience and for the frustration caused. Our sincere apologies for the 24-hour delay with Parcelforce. According to the tracking information, a delivery attempt was made on Saturday, but it was refused at the door.
As per our returns policy, refunds are processed once the item is returned to us, even if the parcel was not accepted by the recipient. We understand this may be frustrating, and we’re closely monitoring the return so we can issue your refund as quickly as possible. Thanks Sarah
It gets stuck on a page .
It gets stuck on a page .
You can't navigate backward or forward..so it took me hours to get it done
June 7, 2025
Reply from PMT Online
Hi Jonathan, We're sorry to hear you've had trouble with the website, that sounds incredibly frustrating. Thank you for letting us know. We'll pass your feedback on to our eCommerce team so they can investigate. We really appreciate your patience, and we're sorry again for the inconvenience it caused. thanks Sarah
Great service and never rushed
Great service and never rushed when visiting the store
Lots of advice when needed and friendly staff
June 5, 2025
Excellent customer service
Excellent customer service, very quick delivery by parcel force. One of the ordered items was missed off the first delivery, but PMT kept me informed and it was express delivered the following day. The guitar amp and footswitch were pre-used, but both items were in excellent condition with no signs of being used, and work perfectly.
PMT are an excellent company to deal with, and I would highly recommend them.
June 4, 2025
I was in the Newcastle store earlier…
I was in the Newcastle store earlier today. I got some great advise on Mics and speakers from Gaz. Much appreciated.
June 6, 2025
Excellent and prompt service!
May 29, 2025
24hr Express delivery took 4 days and…
24hr Express delivery took 4 days and the company isn’t actually sent the item due to the barcode being unscathed. It took for me to chase the item to find this out or id still be waiting for it. £400 spent and Anderson’s would have had it here next day. Shocking company and not the first time this has happened d
June 2, 2025
Reply from PMT Online
Hi Ben, Thank you for your review, please accept our apologies for the delay and the frustration this has caused. I'm glad to see the item has now been delivered, but I completely understand your disappointment, especially given the 24-hour express delivery expectation and the lack of communication around the delay. Thanks Sarah
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