PMT Online Reviews 

18,914
TrustScore 4.5 out of 5

4.5

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Rated 3 out of 5 stars

I paid for new and they sent a used item. It was at the end of their life which may have influenced their action. I finally got a credit note contribution just before they went under. A sad loss and s... See more

Rated 5 out of 5 stars

I didn't end up keeping the unit - a B-stock Yamaha DM3 mixer - as the workflow was too basic and it would ideally need a Dante to make it worthwhile at all. PMT's returns service was fantastic an... See more

Rated 5 out of 5 stars

We had no knowledge at all about the guitar we wanted to buy for our daughter on her 18th. The chap I spoke to was phenomenal!!! Worked to our budget, collected information about our daughter to m... See more

Rated 5 out of 5 stars

Good price & everything looks fine. The box the power brick was in was a bit battered although it was packaged well. Unfortunately let down by the Parcelforce 48hr service which meant the recipient di... See more

Company details

  1. Musical Instrument Store
  2. Audio Visual Equipment Repair Service
  3. Electronics Store
  4. Hi-fi shop
  5. Software Company
  6. Home Audio Store

About PMT Online

Written by the company

PMT Carousel

Here at PMT Online, we know the importance of getting the right gear for you. That's why we stock a huge range of the industry's latest and greatest in Guitars, Amps, Keyboards, PA, and more. With 12 UK locations, including our pioneering experience stores, we give our customers the chance to try out industry-leading gear like they would in the comfort of their home or a studio. Whatever level you're at, find the right gear for you in our huge collection.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

19K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.5

All reviews

(18,914)

13 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Adam Audio T5 studio monitors. Just waiting for Eve audio now!

Bought a pair of Evox 12 off PMT years ago and my experience was fantastic. I often go into one of their shops when I’m about the county with the show. Always drop a few hundred quid of drum stuff.
I’m a very loyal customer and generally, I was a GAK guy for years. But now they’ve gone, PMT are one of two of my go-tos now. The other is just a drum shop, so I do try and be fair. So recently just picked up some studio monitors, arrived in good time and in good packaging. Gonna plug them in now!

May 18, 2025
Rated 1 out of 5 stars

Ordered a synth shown as in stock

Ordered a synth shown as in stock, but it wasn't. Arrived late and in used condition, with marks and worn keys.

May 18, 2025
Unprompted review
PMT Online logo

Reply from PMT Online

Hi Karen, thanks for the review. I cant trace any orders under your name sorry. thanks Sarah

Rated 5 out of 5 stars

We had amazing 1-1 service from Mike

We had amazing 1-1 service from Mike. Really comprehensive conversation about guitars, personal requirements and supporting an intermediate guitar player in stepping up into a new level of guitars. We got to play lots of guitars. Perfect 90minutes.

May 18, 2025
Unprompted review
Rated 5 out of 5 stars

My Mooer audiophile came on time

My Mooer audiophile came on time, was exactly what I hoped it would be and was well packed. I've had my eye on one of these for a while and seeing it at a great second hand price gave me all the excuse I needed to get it.

May 10, 2025
Rated 5 out of 5 stars

Purchase of Faith Guitar

I have purchased from PMT several times and have always been happy with their service. This particular time was especially good as the guitar I wanted had been reduced from the last time I looked and this prevented me buying the same product from another retailer. The guitar also came very quickly and was exactly as described.

May 10, 2025
Rated 4 out of 5 stars

FuelTank T-REX - PMT was very quick in sorting my issue

PMT was very quick in sorting my issue. I purchased a Fuel Tank T-REX, However, I found out that the 9v outputs weren't isolated to each other. Unfortunately, the description of the product in their website doesn't mention this. Then, I canceled the purchase, and I asked the refund. They reacted very quickly by giving me the refund the day after and canceling the order for me. Good experience and good timing.

May 7, 2025

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