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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers reported issues with refunds and claims, often finding the process difficult and unsatisfactory. There were also consistent complaints about customer service, with many people experiencing unhelpful responses or a complete lack of communication. Some people were dissatisfied with the payment process, encountering complications when trying to withdraw funds, particularly when using bank accounts. Additionally, some reviewers noted that response times from customer support were often slow or non-existent, leading to frustration and unresolved issues.

What people talk about most

Payment

Consumers find payment to be ambiguous, with many reporting issues with withdrawals and withheld funds.... See more

Refund

Reviewers highlight negative aspects of refund. Many customers report issues with refund eligibility, with... See more

Claim

Customers consistently note negative experiences with claim processes. Many reviewers report that their... See more

Customer service

People report negative experiences with customer service. Many customers express dissatisfaction with... See more

Response time

Reviewers mention ambiguous feedback about response times. While some customers express gratitude for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am happy to trade from Pocketoption platform. I have a piece of advice to those who are complaining that you need to respect the rules of Pocketoption. For I have received my money after few minutes... See more

Company replied

Rated 2 out of 5 stars

Dear PO Trade Team, Thank you for responding to my review. However, I would like to clarify several important points regarding your state... See more

Company replied


Company details

  1. Investment Service
  2. Alternative Financial Service
  3. Cryptocurrency Service
  4. Finance Broker
  5. Investment Company
  6. Non-Bank Financial Service

Written by the company

PO Trade is designed to ensure a smooth and comfortable trading experience for traders of all levels. It’s achieved through years of experience and continuous innovation, which are driving factors that define our trading services. We offer complete freedom of choice, with numerous instruments, multiple trading modes, and versatile financing opportunities. Gain access to more than 100 assets and three different trading modes available on our proprietary trading platform. Each mode has a demo account option to elevate your trading experience and ensure a smooth transition into a live account. Here, traders can find what they are looking for to trade how they want, and we are here to support them every step of the way. Join the community of traders with PO Trade today to gain even more opportunities.


Contact info

3.6

Average

TrustScore 3.5 out of 5

905 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 71% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Pretty smooth so far...

Everythings been pretty smooth so far with PO. Withdrew $100 via bitcoin the whole process took about 40 minutes and the money was in my bank account. The hotkeys is probably one of my favorite features but things like linking assets together when having multiple charts open I think could be an improvement. The Telegram channel doesn't get a lot of attention and has a lot of useful information including promo codes, platform tips and tricks and even some trading education including how to use some of the indicators. Also if you need a quick answer the chat feature seems to be always monitored by a mod and is apparent that everyone is trying to help each other out.

August 31, 2024
Unprompted review
Rated 4 out of 5 stars

i was so doubt before using po broker…

i was so doubt before using po broker because of some people comments who dont knw how to use it,,,thy were keep on saying its a fake scam,,,,but to my side its not true,,,po broker it a real ,,,i tryed my side correct i did depost of 8 and i made $10 and then tryed to withdrawal it took just 15minutes to reflect my account so fast,,and i dffereciet other broker they take longer or even u dont get your wtdrawal,,,to my opinion i prefer to use pocket option,,,fast depist and withdrawals,,dont let people's coment stop u to use this good broker,,,lets make get experience to it and make profit,,,use it properly follow rules n regulation understand before u ingage in youll never disaipont,,,iv started enjoying po broker

September 1, 2024
Unprompted review
Rated 5 out of 5 stars

Fast withdrawals & great customer support

Really love the platform in its entirety. The best part is how fast and responsive the support team is. I requested a withdrawal for the first time and was expecting the process to take 3+ days but it only took 22 hours. After verification, the withdrawal process is truly expedient and you’re informed each step of the way. And I received my withdrawal on a Saturday!

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

Pocket option is a very legit trading…

Pocket option is a very legit trading app. I was just testing the waters so I invested 5$ and I was able to withdraw 55$. The verification went smooth, I made a withdrawal and I got it within 24 hours.It The app doesn't crash, everything goes smooth, I recommend this app.

August 26, 2024
Unprompted review
Rated 5 out of 5 stars

Sometimes things with pocket options…

Sometimes things with pocket options don't make sense on why they do it but you have to step back and understand it's for your security. After the verification process I've had great experience the there platform. It's easy and simplification make it a great platform to use. Hope this information was helpful.

August 26, 2024
Unprompted review
Rated 3 out of 5 stars

withdraw and deposit

the company is doing good with deposits they reflect fast on the account its really good in that no time to wast to invest
while on withdrawal process the company take too much time to make the process now to my case i did withdrawal process but until now i haven’t received my money on my account this is really stressing 🥵

August 25, 2024
Unprompted review
Rated 1 out of 5 stars

Pocket Option is not profitable.

Pocket Option is been manipulated and is not advisable to invest in this broker.
Personally, I have lost so much money trading with this broker and it can never be better. Initially it will appear as if you are making profits and suddenly you will find yourself in a hopeless situation. This is my candid review.
If there is any improvement in future, I will write a good review about them on this same platform.
My experience in 2024.

August 23, 2024
Unprompted review
Rated 5 out of 5 stars

PO experience

App is actually good, doesn't lag or crash
Deposits and withdrawals arrive in very good time which I feel is excellent for trading

August 21, 2024
Unprompted review
Rated 5 out of 5 stars

The best

I've been trading with Pocket Option for several months now, and I must say that my experience has been nothing short of excellent. The platform is intuitive and easy to navigate, making it perfect for both beginners and experienced traders. The wide range of assets available for trading, combined with the clear and concise market analysis tools, has significantly improved my trading strategies.

August 18, 2024
Unprompted review
Rated 5 out of 5 stars

Honest enterprise.

Honest enterprise.
Withdrawal very easy and super fast.
Less than 24hours on a weekend.
I truly recommend Pocket Option.
Many thanks.

August 18, 2024
Unprompted review
Rated 5 out of 5 stars

Pocket options is great binary options…

Pocket options is great binary options trading platform. It has the right tools and indicators to help you be a successful trader. Once you are verified deposits and withdraws are fast. Highly recommend!!!

August 18, 2024
Unprompted review
Rated 5 out of 5 stars

This is a great platform

This is a great platform.
Initially, I was skeptical about trading with them because of the bad reviews I was seeing but I decided to try it out myself. I provided all the required documents for verification. All my tradings have been great. I placed a withdrawal and I was credited within 24 hours.
I recommend Pocket Option to anyone who wants to trade!!

June 15, 2024
Unprompted review

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