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Rated 5 out of 5 stars

Pocketcarer is simple to use and has all the essentials needed to manage both clients and staff. I like the simplicity of it and how you are in control of how complicated you want it to be. Support se... See more

Rated 1 out of 5 stars

I am a self employed carer with about 20 clients/service users. I wanted an app i could keep records of my visits, store care plans etc so this seemed good. However , if you have 8 or more clients you... See more

Company replied

Rated 2 out of 5 stars

College project level app that doesn't even have basic accessibility options. C- at best. Doesn't support dark mode, so messages are white text on white background. Really poor show. They've hire... See more

Rated 5 out of 5 stars

The pocketcarer app is everything it says in its title but better than that it's got a brilliant support team! If there's an issue one message and issue is being looked at 24 hours later issue resol... See more

Company details

  1. Software Company

Written by the company

PocketCarer is a dedicated care planning platform designed specifically for self-employed carers and individuals managing their own care teams. Our mission is to put care planning back in your control by providing accessible and affordable tools that simplify the process. Whether you're a self-employed carer, a micro-provider, or an individual employer, PocketCarer helps you stay organised with essential features like care planning, daily notes, medication tracking, risk assessments, invoicing, rotas, and more—all in one place. Unlike traditional care management systems built for large organisations, PocketCarer is tailored to individuals and small teams, ensuring an easy-to-use and cost-effective solution that meets your unique needs. Take charge of your care planning with PocketCarer—designed to support those delivering and directing care, every step of the way.


Contact info

3.5

Average

TrustScore 3.5 out of 5

58 reviews

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Rated 5 out of 5 stars

A Reliable and Well-Constructed App for Carers

PocketCarer is an excellent app for carers. Its features, such as care planning, recording and invoicing, have made managing work as a carer incredibly easy. Overall.

However, I would like to see some of the app's features expanded. While the app's current features are useful and well-designed, there is certainly room for improvement in terms of functionality. I believe that expanding some of the features could make the app even more valuable to its users.

Despite this, I appreciate the app's user-friendly interface, and its reliability means you can trust it to handle your day-to-day tasks.

I would highly recommend PocketCarer to any carer looking for an easy-to-use app to manage their work. The app's developers are always looking for ways to improve it, so I'm excited to see what new features they will add in the future. Overall, PocketCarer is a fantastic app for carers.

June 10, 2023
Unprompted review
Rated 5 out of 5 stars

Simple to use and very handy having all…

Simple to use and very handy having all information on one app. Yes, the necessary paperwork and records can be found elsewhere online, but it is so much easier to have it on one app, and saves time switching between apps.
Ideal for someone just starting out as a self-employed carer, as it provides a framework to follow when setting up.
Customer care is excellent, communication while dealing with issues. issues solved within hours when possible and feedback is used when making updates.

June 4, 2023
Unprompted review
Rated 5 out of 5 stars

Really great app!)

Really great app!)
Quick, easy and has all I need. Just needs to improve the body map feature. There's not a genital nor perianal area.

May 23, 2023
Rated 1 out of 5 stars

A con

This app can only be used if you go premium and pay a monthly subscription. There is no free, basic model like it suggests

May 4, 2023
Pocketcarer logo

Reply from Pocketcarer

Hi Lucy, thank you for your feedback. The free trial is activated when you take out the subscription. The subscription payment isn’t taken until the 30 day free trial ends.

If after trying the free trial and you decide it isn’t for you the subscription can be cancelled at any point in the 30 day free trial period and no payment will be taken. We will update the information in the AppStore to make this more clearer.

Rated 5 out of 5 stars

The pocketcarer app is brilliant

The pocketcarer app is everything it says in its title but better than that it's got a brilliant support team! If there's an issue one message and issue is being looked at 24 hours later issue resolved but kept informed all the way along . Its a very straight forward app for the self employed carer with everything in one place ! The cost is fantastic for the product and service you'll get would happily recommend to anyone starting up new or someone looking to change to an app with awesome customer care at the heart !

February 17, 2023
Unprompted review
Rated 5 out of 5 stars

After commenting on how this app could…

After commenting on how this app could be improved I received a personal message from Emma on how she was going to rectify the issues I had and that the app was in the process of being updated. This took a day now everything is working well.

February 9, 2023
Unprompted review
Rated 4 out of 5 stars

So easy to keep upto date as a team

I have been using this app for a few months now, it’s great for keeping everything in one place and saves me so much time. I have recently started working with another carer due to increased demand, the fact that we can create a team and both update client notes on each visit is amazing.

December 22, 2022
Rated 5 out of 5 stars

Amazing app

Amazing app, it’s made my job so much easier. Everything is all in one place. I have recommended this app to other carers I know.

December 10, 2022
Rated 5 out of 5 stars

Pocketcarer is perfect!

Pocketcarer is exactly what I was looking for, having just started my own self employed business. It's simple, but covers a wide variety of client management documentation and saves precious time for the clients rather than flipping through and doing up hand written notes on each visit. It's cost effective; having used apps in the community before as part of an agency, and none of these apps suitable for self employed individuals it's also reasonably priced for all it covers although I wouldn't be suprised (or complain) if the price increased. I'm still navigating my way around it, but it's successfully been used for tge last three days of my care visits and without a hitch too. I will be recommending it, and my clients and their family love the inclusivity of being able to be invited to see the notes.

December 13, 2022
Unprompted review
Rated 3 out of 5 stars

very basic

honestly, its so basic, was thinking its something really specialised in care. Invoice forms I can do much better online, calendar apps exist much better. Google is just fine. Its a brilliant idea but somehow very basic.

September 1, 2022
Pocketcarer logo

Reply from Pocketcarer

Thank you for your feedback we really do appreciate it. Our main aim is to keep the app as simple and easy to use as possible, while being able to keep all your client records and business paperwork in one place.

This is the first version of PocketCarer, we are currently working on refining existing features and creating new features based on our customer feedback. If PocketCarer isn't the right app for you at the moment, we hope that it may be in the future.

Rated 1 out of 5 stars
Pocketcarer logo

Reply from Pocketcarer

Hi Lisa

We are very sorry to hear you are having problems with the PocketCarer app, we would really appreciate it if you could raise a support issue via either the app or our website explaining the problem or alternatively please contact support@pocketcarer.com we will work to resolve it as soon as possible.

Kind Regards

PocketCarer Support Team

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