Pocket FM - #1 Audio Series Platform Reviews 2,454

TrustScore 2.5 out of 5

2.4

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the pricing structure, finding it to be excessively high and constantly increasing, making it unaffordable to complete stories. People also reported issues with the app itself, including problems with episodes not loading, progress being reset, and difficulties in navigating the content. Furthermore, consumers were unhappy with the payment system, citing disappearing coins and a lack of clarity regarding the cost to finish a story. Some people were dissatisfied with the user experience, mentioning concerns about the app's monetization strategy rather than providing a straightforward service. They also found the stories to be repetitive and slow-paced, with some even describing the content as amateur.

What people talk about most

Price

Customers consistently express dissatisfaction with pricing, citing that costs have increased significantly,... See more

Product

Reviewers highlight ambiguous aspects of the product. Many customers express frustration with the coin... See more

Application

People report negative experiences with the app. Many reviewers express frustration with hidden charges,... See more

Payment

Reviewers express significant dissatisfaction with the payment system. Many customers report unauthorized... See more

User experience

Clients share negative opinions on user experience, citing numerous frustrations. Many reviewers find the app... See more

Based on these reviews

Rated 2 out of 5 stars

I enjoyed listening to Pocket FM, even though it is definitely overpriced. But, suddenly, the platform and rules have changed. I earned coins from the offer Wall last night, and woke up to a new pla... See more

Rated 2 out of 5 stars

This company could have an easy way to contact customer service when a person is having an issue, but it appears there is no such department. The story I've been following doesn't always resume... See more

Rated 2 out of 5 stars

Be careful. High cost expense. Not value for money. Considering cost you would also expect better AI and clearer chapter separation, or narration with more voice differences. There are good stories wh... See more

Rated 2 out of 5 stars

I had a monthly Pocket FM unlocked 2 hours per audio book per day across the platform. This worked as advertised until last month. My subscription renewed on.9-8-25. Episodes were unlocked throug... See more


Company details

  1. Media Company

Written by the company

Pocket FM is a leading audio series platform revolutionizing the way stories are told. The company has pioneered and nurtured the audio series category, an episodic form of storytelling, and presently has the most diverse audio series library. The platform offers a varied range of audio series across various genres, including drama, romance, horror, thriller, sci-fi, and more. With its strong blockbuster engine, the platform is consistently producing $10 million audio series. It curates personalized experiences for its 130 million listener community worldwide, ensuring that every story finds its perfect listener. It empowers talented writers and storytellers to thrive, fostering a vibrant community of 250,000 storytellers globally.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

This app is a total scam

This app is a total scam. Plan to spend hundreds of dollars to listen to one story. They give you enough "free" coins to really get into a story then charge an absolutely ridiculous amount of you want to finish it.

August 2, 2025
Unprompted review
Rated 1 out of 5 stars

No pictures

No pictures, less episodes and no explanation of coins which is ridiculous! Not up front about the cost and how to use them. It becomes frustrating and annoying! Would have preferred an upfront fee and then sit back and enjoy. I’m not going to waste my time with this app it’s so sleazy. Trying to confuse and take advantage to make more money. This could have been a great app but greed got in the way. I’m done ✔️

July 31, 2025
Unprompted review
Rated 1 out of 5 stars

Total ripoff

Total ripoff. Worst company I’ve ever worked with.
Do not patronize them.

July 1, 2025
Unprompted review
Rated 2 out of 5 stars

In the end, just read the series.

I like to both read and listen to a series, however, in order to pick up where you left off reading the series, they charge you SO many coins and even then you might not be able to pick up where you left off. Then if you attempt to give them as low rating, it will not submit the review, it just turns and turns. It is much better to read the series than to listen to it.

July 17, 2025
Unprompted review
Rated 1 out of 5 stars

Story not complete before letting you watch

They don't have the complete story before letting you start it and then when you get to end of what has been written you have to wait to get just 2 episodes a day I've been on one story for months now and it's getting old. I don't want to read another story until I finish one so this one I'm on will be the first and only story that I will read from this app. I could have already read 3 books in this time frame and I'm very disappointed in this app making you wait just to watch 2 episodes a day.

May 14, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t buy!

Don’t buy!
I liked their story but nothing but troubles and costs!
Long story short:
- their contact details are not in the app. You’ll have to find them on the net.
- I had problems logging in which took a couple of weeks to solve
- generally they answer within a couple of days which is nothing to be proud of but acceptable.
- I got interested due to advertising where you could hear the beginning of a story. When I decided to buy “coins” (you buy digital coins to be able to sequentially open their story’s) they wanted me to buy the first part which I had been listening to through their ads. So I would have to pay 80$ before I would be allowed to listen to the part I wanted to.
- I asked for a refund of my unused coins several times without any response.
- last but not least it is quite pricy!

Note to self
They are not worth my time and money!

July 1, 2025
Unprompted review
Rated 1 out of 5 stars

Imepeing on fredom of speach

They want you to write for them and the book I started had no sware words no sexual content and they still wouldn;t pulish everthing else I tried told me it was fine but not for them they are impeding on my freedom of speach

July 7, 2025
Unprompted review
Rated 1 out of 5 stars

EXPENSIVE and UNAFFORDABLE

EXPENSIVE and UNAFFORDABLE - what a shame :(

Really got in to the stories and happy to pay an affordable amount for content - but sadly this costs of finishing one story on pocket fm are in the hundreds of £££ - there are a huge amount of unhappy people that could have raved about the content as it is so good but unfortunately pocket fm don’t seem to care about the listener’s experience just want to make money. I bought coins and they disappeared. Can’t carry on. What an absolute shame.

June 27, 2025
Unprompted review
Rated 1 out of 5 stars

Okay here's what I have a problem with…

Okay here's what I have a problem with Pocket FM when you when you try to go ahead and write a book inside pocket in FM and freezes did they tell you the updated then you updated then you close it out so I closed out pocket FM and all of a sudden I went to go put in chapter 163 and then it glitches so I get a message from the customer service office it tells me to close my book out I did that all of a sudden the title of my book is gone but the book is still there it's like in the limbo stage so y'all need to fix that and tell me what I need to do with my end because I'm about to just go ahead and delete the whole you know pocket FM because it's a good book but I'm not going to finish it if it's going to keep having problems so you need to fix the problems and stop saying that everybody gets paid for me which some people do but it seems like you're trying to screw people out of their books I need to stop doing that and be honest and truthful that's how bad things happen the bad people they do things wrong to wrong people and get bad things done to them

June 23, 2025
Unprompted review
Rated 1 out of 5 stars

It’s far from free

It’s far from free. It’s cheaper and a lot less glitches if you just pay for an audiobook earring, coins works less than half the time more coins you buy it seems the more it cost for episodes. The price just keeps going up. It’s never consistent. unscrupulous tactics.

June 20, 2025
Unprompted review
Rated 1 out of 5 stars

I wouldn't use this site

I wouldn't use this site. Customer service SUCKS!!! And hard to even find how to contact them.
I received an offer to earn coins for a survey (video) never received the coins. I contacted them worried about it being a scam. They don't care!
You will have to listen to 45 minutes of ads just for 5 minutes of another episodes.
Some days you don't even get free episodes. Will randomly close. Plays books you don't like. Nothing but problems with this site.

June 9, 2025
Unprompted review
Rated 2 out of 5 stars

They want let you skip to the episode…

They want let you skip to the episode you want to hear. For example on the story I want to hear I have made it to episode 382 but on here they want you go in order. I don't want to listen to episode 1 to 381 again that's a waste of my time and money.

June 8, 2025
Unprompted review
Rated 3 out of 5 stars

Not only do they misadvertise “free”

Not only do they misadvertise “free”, it will say episodes unlock in 30 minutes and 30 minutes or an hour later it says episodes unlock in 22HOURS. Besides that I have done several things to “earn free coins, even downloading some games, and no coins! I have tried to address this with their chat, which replies the6 cannot access my account because I am not logged in. WHAT? How am I NOT logged in? No response to that.

May 28, 2025
Unprompted review
Rated 1 out of 5 stars

This thing jumps back wards and then…

This thing jumps back wards and then costs you to get by them to continue listening to where I left off. It shows I already listened to them but then they charge me coins that I have already paid. Going to finish using my coins then I'm done. Not going to let them take advantage of me no more! Then they won't let me post.

May 27, 2025
Unprompted review
Rated 1 out of 5 stars

Run before you get sucked in

They limit the unlimited videos you can watch to earn coin. Release just a few episodes at a time when you are at the end. I still cant figure out how many episodes are left I'm on 959. Trying to decide if it is even worth finishing

May 22, 2025
Unprompted review
Rated 3 out of 5 stars

Decent stories on the platform but loaded with adds and it is very glitchy. I'm currently having the problem of it will say watch 1 add to unlock 1 episode, but you need to watch 27

I hate all the add and that once you get into a story they only unlock a few episodes every couple days. Plus a lot of their adds are double add so when it says watch 3 adds you are actually watching 6. They are not very reliable with their practices. I would never do any in app purchases with them.

May 15, 2025
Unprompted review

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