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Pocket FM - #1 Audio Series Platform Reviews 2,454

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TrustScore 2.5 out of 5

2.4

Media Company
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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the pricing structure, finding it to be excessively high and constantly increasing, making it unaffordable to complete stories. People also reported issues with the app itself, including problems with episodes not loading, progress being reset, and difficulties in navigating the content. Furthermore, consumers were unhappy with the payment system, citing disappearing coins and a lack of clarity regarding the cost to finish a story. Some people were dissatisfied with the user experience, mentioning concerns about the app's monetization strategy rather than providing a straightforward service. They also found the stories to be repetitive and slow-paced, with some even describing the content as amateur.

What people talk about most

Price

Customers consistently express dissatisfaction with pricing, citing that costs have increased significantly,... See more

Product

Reviewers highlight ambiguous aspects of the product. Many customers express frustration with the coin... See more

Application

People report negative experiences with the app. Many reviewers express frustration with hidden charges,... See more

Payment

Reviewers express significant dissatisfaction with the payment system. Many customers report unauthorized... See more

User experience

Clients share negative opinions on user experience, citing numerous frustrations. Many reviewers find the app... See more

Based on these reviews

Rated 2 out of 5 stars

I enjoyed listening to Pocket FM, even though it is definitely overpriced. But, suddenly, the platform and rules have changed. I earned coins from the offer Wall last night, and woke up to a new pla... See more

Rated 2 out of 5 stars

This company could have an easy way to contact customer service when a person is having an issue, but it appears there is no such department. The story I've been following doesn't always resume... See more

Rated 2 out of 5 stars

Be careful. High cost expense. Not value for money. Considering cost you would also expect better AI and clearer chapter separation, or narration with more voice differences. There are good stories wh... See more

Rated 2 out of 5 stars

I had a monthly Pocket FM unlocked 2 hours per audio book per day across the platform. This worked as advertised until last month. My subscription renewed on.9-8-25. Episodes were unlocked throug... See more

Company details

  1. Media Company

Written by the company

Pocket FM is a leading audio series platform revolutionizing the way stories are told. The company has pioneered and nurtured the audio series category, an episodic form of storytelling, and presently has the most diverse audio series library. The platform offers a varied range of audio series across various genres, including drama, romance, horror, thriller, sci-fi, and more. With its strong blockbuster engine, the platform is consistently producing $10 million audio series. It curates personalized experiences for its 130 million listener community worldwide, ensuring that every story finds its perfect listener. It empowers talented writers and storytellers to thrive, fostering a vibrant community of 250,000 storytellers globally.

Contact info

2.4

Poor

TrustScore 2.5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I’d give 0 stars and after this if I…

I’d give 0 stars and after this if I don’t hear from pocket fm
I’m
Deleting this useless app I have tried and tried to speak to customer service typically reply in 8 hours
Well let’s try 16 days and no reply
I wasted my money and now I can’t do anything with this useless app app which has locked me out
Frustrating and a useless company

March 1, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible stories

Terrible stories. They not only aren’t original ideas but they’re corny and cringe if you ask me. No one ever in a real life conversation says some of things they say in the dialogue. I’ve read a few reviews and it seems as if it’s only foreign people who enjoy these stories mostly because the dialogue isn’t cheesy for them. If you want a good story go to YouTube don’t waste your time or money with this nonsense

March 13, 2025
Unprompted review
Rated 2 out of 5 stars

Stolen money

Good stories. But their customer service… awful. So much that I stop using them. My coins disappeared and try to contact them. To my surprise, the customer service AI always aid that I was logout and need it to log in. I was obviously logged in and I had no solutions. At the end, they end up taking my money and never received help. So LOG IN AT YOUR OWN RISK!

March 12, 2025
Unprompted review

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