No customer service email?? All possible ways of contacting them do not work, colour arrived very different to images and tried to send a message. Their email address doesn’t seem to exist and bounces... See more
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I received my order (2 x Pockt Pro), and after opening them I noticed that both units have scratches or scuff marks. One of them also appears to have a burn mark on the opening clip. I have attempted... See more
Slow shipping. Quality of the product for the price is very poor. The hinge broke on the XL when I first opened it. Tried contacting the email listed on their website and order email but it gets... See more
Really love my pockt pal & xl, there were some delays with production of the xl (as they had to remake some apparently as some were faulty) but worth the wait. I was concerned as the product was... See more
Drop shipping from China
Drop shipping from China, buy direct for a fraction of the cost directly. Marketing is fake. Shopping is taking forever.
July 24, 2024
Unprompted review
Avoid - slow and unreliable
Claim “fast and free shipping” on their website. Free is correct, fast isn’t. Ordered over 2 weeks ago and items still haven’t left China. Trying to email customer service gets a Message Undeliverable response so the only way to contact is through their website. Their website has also had a “Sale Ends Today” banner for at least 2 weeks now, which is very misleading!
I would avoid and am considering a chargeback on my credit card. Not worth your time or money.
July 23, 2024
Unprompted review
LIARS
Items are drop shipped from Beijing not located in Australia as their company states.
They're liars. I believe this is a company name in Australia but it's all sent out of China.
They say they tell people they send direct from their manufacturer but they don't. Nothing is stated on their website of that nature. They're taking advantage of people who are wanting to support aussie businesses.
July 7, 2024
Unprompted review
Not completely transparent about shipping
I don’t know it, but I expect that this company has excellent and useful products. I will not find out how the products are even though I purchased two products from their website.
When the products were dispatched, I noticed that they were dispatched from China.
As an EU citizen with residence in Denmark packages from China are usually a bad solution due to the heavy import taxes and fees. Especially for smaller orders.
On their website the seller simply says: “ All orders are dispatched directly from our manufacturer”.
As a customer I can’t know who the seller’s manufacturer is nor where the manufacturer is located.
I have contacted the seller and explained that I will not accept the package when it arrives and asked the seller to handle the return when the package comes back to them.
The seller has informed me that their courier will not return the package to them and therefore I can accept the package and send it back myself or accept that I can’t get my money back.
All this could have been avoided if the seller was transparent about from which country the orders are being dispatched.
Update: This company has written on its website for several days now that “sale ends today”. Fake discount is just another reason to doubt the transparency of this company.
July 11, 2024
Unprompted review
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