P&O Cruises Reviews 11,532

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, describing them as welcoming, helpful, and attentive. Many people highlight the excellent food quality and the wide range of entertainment options available on board. The holidays themselves are frequently described as amazing, with many enjoying the destinations and the overall cruise experience. However, some customers also noted occasional issues, such as cabin walls being thin or the exterior of some ships appearing shabby. A few people mentioned that service in certain dining areas could be slow or inconsistent, and some felt that the entertainment could be repetitive or lacking in variety. There were also instances where scheduled port visits were missed due to weather or other unforeseen circumstances, and some reviewers expressed dissatisfaction with the quality of certain amenities like coffee or the limited TV channels.

What people talk about most

Holidays

Customers had positive experiences with holidays, often describing them as fantastic, wonderful, and... See more

Staff

Consumers find staff to be positive. Many reviewers praise the staff as friendly, helpful, and attentive,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent service, with... See more

Quality

People report positive experiences with quality. Customers frequently praise the excellent food, with many... See more

Location

Users describe positive interactions with location, often praising the stunning views from various spots on... See more

Based on these reviews

Rated 4 out of 5 stars

Lovely 10 day cruise, enjoyed the destinations, the dining experience and the nice bars and shows. Negative was no transfer buses operating from the docks to the town centres. This made it near on imp... See more

Rated 4 out of 5 stars

Enjoyable 14 night cruise. Food excellent, great staff, and some good ports of call on our Canaries cruise. Negative point for me was the long embarkation process of two hours plus. This was unusual f... See more

Rated 4 out of 5 stars

Excellent cruise to the Norwegian Fjords on Aurora. The ship was a little too hot in some venues such as the Playhouse. This 14 day cruise was amazing. Food was excellent. Great bridge tuition on... See more

Rated 4 out of 5 stars

Whenever you book a cruise always check the calendar to ensure it is not school time. I didn't ! To have parents allowing their children free reign to run around willy nilly in front of the Entertai... See more


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4.3

Excellent

TrustScore 4.5 out of 5

12K reviews

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Rated 5 out of 5 stars

Great cruise

Had a great trip with fabulous cabin B522 the bathroom was amazing. Ray our cabin steward was the best.
The food in oriental was good the staff were very welcoming.
The places we visited were all lovely.
Entertainment was enjoyable.
Only problem was they decided to paint our balcony the day before we were due to leave which meant we didn’t have a cabin for the whole day due to the smell and they only had one spare cabin available for one of our party to sleep in and that was available from 10pm that did put a sad end to the Holliday it would have been perfect apart from that. Lesson learnt I hope P&O

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Aurora is a charming traditional ship

Just returned home from a 3 day trip to Zeebrugge, my first time with P&O but won’t be my last. Aurora is charming and very different to previous ships I’ve been on (only used MSC). Entertainment was excellent as was dining. My only drawback was cabin walls…bit thin! But quiet throughout the night so did not disturb sleep

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

3 nights on the aurora

3 nights on the aurora, I went with a friend, we had a brilliant time, wonderful staff, great food and entertainment,I can’t wait for the next one in July.

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Cruised 7 days on Iona in Norway

Cruised 7 days on Iona in Norway - excellent service and I find their boarding and disembarking processes smooth, considering thousands of people are present. This is the second time with PO Cruises and I will book again. Service is a little slow for drinks in areas and the shopping is expensive, but the staff are very friendly and nothing is too much trouble. We dined in 3 restaurants this time and really enjoyed the experience - the food was lovely and all included. We also had the opportunity to eat at the Chef's table, but book quick as this fills up. The wifi was also really good this time and we remained connect for the entire holiday on several devices.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Just back from another amazing P&O Cruise

My 13 year old grandson and I have just returned from our 5th cruise with P&O. This one was 10 days on the Ventura sailing to Santander, Lisbon, Porto, Vigo and Cherbourg. It was an absolutely fantastic holiday and at the end of our time on board neither of us wanted to leave.

We love P&O cruises, they such good value for money and there is always something for all ages. My grandson has a great time at the Kid’s Club every time and attended the older age group in the H2O for the first time on this cruise. He always makes friends with other kids from all over the UK and meets up with them (usually in one of the pools) outside of club times. He also enjoyed wandering around the ship on his own now that he is 13.

I enjoyed finding a quiet spot to read or do my crocheting/sewing, usually close to a bar or cafe so I could easily get a mocktail or two or a cappuccino.

We usually opt for a balcony cabin - perfect for the two of us. This time we sailed across the Bay of Biscay, which was a little rough with 5 metre swells. The balcony was a godsend as my grandson was seasick, but spending time on the balcony watching the horizon helped him acclimatise to the ships motion, he also spotted a pod of dolphins, which really cheered him up.

We had great fun at each of the ports we visited - although noticed that local prices were higher this year than previously - other countries are obviously suffering from the hike in inflation that we are in the uk are too.

April 18, 2026
Unprompted review
Rated 1 out of 5 stars

The most difficult company to actually…

The most difficult company to actually book with, Live Chat is definitely not an option even in the hours quoted as being available, after multiple attempts to book for the first time I have to admit defeat and go elsewhere, the worst unnavigable web site ever, you will sadly loose custom for both reasons.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Jacqui and John

Thoroughly enjoyed travelling with P&O. Staff were excellent there was nothing that they wouldn't do.Enjoyed visiting Spain Portugal and France. Food excellent too.

April 8, 2026
Unprompted review
Rated 4 out of 5 stars

Excellent cruise to the Norwegian…

Excellent cruise to the Norwegian Fjords on Aurora. The ship was a little too hot in some venues such as the Playhouse. This 14 day cruise was amazing. Food was excellent. Great bridge tuition on sea days. Ports of call were fabulous but unfortunately Molde was closed on Sunday. Maybe itinerary should be slightly changed. There were lovely shops at this port but all closed... Weather was incredibly warm and only rain on first port day. Sailaway views from The Crows nest were stunning. Staff were lovely on this ship.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

P&O Azura, France, Italy and Croatia

We totally enjoyed our 2 week cruise with P&O on Azura.
We visited several lovely countries and ports, we had beautiful weather and the staff on board worked exceptionally hard, especially our steward Ritish.
We enjoyed eating at all the restaurants and totally loved the on board entertainment.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

We love cruising and love all the…

We love cruising and love all the destinations. P.O cruises we have been on have all been good.but we feel the food in the buffet let the ship down..it was geared towards foreign food.every night.indian & Asia..there was a carvery every night or salad with choice of cold meats.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Trip Norway

This holiday to Norway was really good. The seas were good and it only rained once. The menu choice in club dining has much improved and the meals were in general very good. The evening shows were very excellent and they also had some good speakers for daytimes when at sea. Gastronomical problems were present on the ship but nevertheless the arrangements to handle this were extremely good

April 7, 2026
Unprompted review

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