The Pod Company Reviews 3,174

The Pod company was very helpful with my order and Alex took care of everything on their end so I could rest easy knowing my new chiller was on the way!

The sauna pod didn't work out-of-the box as advertised due to lower heater output. However, the team met my needs with amazing support and I am now extremely happy with my smoking-hot indoor sauna tent.

Tamara was my customer-facing rep and was helpful, positive, and a pleasure to work with.

The sauna is advertised as being able to reach 185 degrees, but I have never gotten it hotter than 145-150 after an hour of heating. Saunas need to reach at least 150 degrees in order for them to be beneficial to cardiovascular health, and this barely reaches that threshold, and only after A LOT of help. It's important that the ambient air around the sauna be at least 70 degrees, that moving blankets or woolen blankets be draped all over it and around it, and that the heater is plugged into its own 20A outlet; with those three things in place, it still takes an hour to get it to 145-150. After about a half hour of heating, it'll definitely reach about 130, which is hot enough to sweat, but if you're looking for the actual cardiovascular health benefits of taking saunas, put the extra effort in to get it hot enough.

Great customer service and highly recommend. Covered their warranty with integrity and no fuss. Love my sauna.

Had a small issue that Maria in customer service was able to pinpoint and resolve very quickly. Saved me a trip to the post office!

Easy to set up. Great online instructions. The chiller really chills.

Nitsa was an amazing help with my product replacement very thorough and fast.

I had an issue with my SaunaPod heater and the customer support team was outstanding. They were incredibly responsive, helpful, and made the replacement process quick and easy.

I am writing to share my exceptional experience with the Ice Pod Pro and Pro Chiller, which I have used since October. Switching from bags of ice to the Pro Chiller has been a game-changer; the water remains crystal clear and steady at 49°F.

Recently, while changing the water, I discovered condensation between the inner and outer walls. I reached out to customer service, and Maria was incredibly helpful. After I provided a video of the issue, she processed a replacement Pod Pro at no cost to me within just four hours.

I am thoroughly impressed by the company’s accountability and commitment to stand behind their products. This level of service is rare today, and they have earned a customer for life!

Had an issue with a small part on my chiller hose, so I contacted The POD Company customer service and within 24 hrs, Maria replied with a solution to my issue and the part will be delivered in 3-5 days! Couldn’t ask for a quicker and more proactive response. Thank You! Brian

Fast response from customer service—my leaking cap issue was solved with a replacement sent right away. Excellent support.

No hassle replacement parts the same day as the request was submitted on a weekend. Outstanding customer service

Megan was very helping for what i needed she was very prepared and new how i was paying she sent me my info and helped me through the questions i asked about paying with hsa card and helped me with both transactions told me about the bundles and free gifts i was very satisfied

Great Customer service and responsiveness.

Diana was very helpful to resolve issues

Great product and great customer service. Order has been shipped within 2 days. After having small troubles 3 month later the customer service helped solving the issue within less than 2 hours and send out a replacement part.

First of all, so grateful Sauna Pod has made a quality Sauna accessible to those who cannot splurge on the more expensive alternatives. Being able to implement a sauna habit in my life has been a huge upgrade to my quality of life both now and for my future self. Second, their quick response and solution to an issue that came up with my sauna had made me an even greater fan! Thanks for assisting in keeping me healthy!

Original chiller stopped working. Contacted customer support and they helped me troubleshoot the problem. Once we found that the issue could not be fixed they sent a replacement promptly. Great customer service and help along the way, I greatly appreciate it.

After encountering an issue with the sauna, I reached out and the staff was able to help me. She also followed up with me about how things were resolved. Customer service went above and beyond- I really appreciate!

The heater of my sauna pod stopped working, warranty form was easy to complete, customer support was very helpful and sent me a new heater quickly without any trouble.