The Pod Company Reviews 3,171

Very responsive and supportive when I reached out to replace heater! Would highly recommend

Well, I haven’t had the product yet, but I wanted to give them five stars on customer service. I told them the ongoing issues I’ve had with the Cold Plunge company and how their customer service has been subpar at best.

I’ve had ongoing issues with PLUNGE which are covered by warranty, but they’re not listening to me and just sending random parts that aren’t fixing the issue and I told THEM what I think is wrong and they still haven’t sent that part but the POD company from the very minute I asked questions and told them about myself and the ongoing issues I’ve had with PLUNGE, POD has been nothing but fantastic to make sure that I was happy and accommodated.

I’m getting exactly what I needed and nothing more not trying to oversell if anything trying to accommodate and not seem annoyed or bothered by my emails just a customer first attitude from the very beginning.

We love the Pod Company! We use our Sauna Pod every day, making it a great addition to our health journey. Alex was great at helping me out with my order!

Customer service via chat with Ricardo was so easy! I love a good PRO contact and transaction!

Ashley reached out to me and answered all the questions I had. Made it an easy decision. I’ve been looking into a cold plunge with chiller for some time, and the Pod Company kept coming up highly rated. Excited for my new plunge and chiller, and not having to buy expensive ice anymore.

I worked with Ashley from the Pod Company to lock in my order. She went above and beyond to assure my satisfaction with the order. I haven't received my order as I just ordered it last night, but I have nothing but good things to say about this company

Ricardo was very helpful in answering my questions and putting together my invoice. I appreciated his flexibility in reserving my order until I was ready to take delivery and look into options for discounts. Thank you!

I did not realize that was receiving 2 maintenance bundles per my subscriptions.
Went to chat and Tamara was helpful and very efficient in getting it all taken care of.
Thanks so much again Tamara and i hope if i ever have any other issues i get to deal with you!

Elene and team were very swift with resulution and I’m very pleased! Thank y’all!

Review for Customer Service - I was looking at the Sauna Pod and reached out to their customer service team for more info. They were very informative, nice, and timely in their responses, and were able to get me the best deal for what I was looking for - even offering me a discount. I haven't received the product yet, but so far my experience with their support team has been great.

First, let me start by saying, I LOVE this product. The benefits of a true Finnish-style sauna for both brain and body health cannot be overstated. The Pod Company has made this accessible to those who don't have thousands to spend. I walk out of each sauna session feeling calm, restored, and renewed. Second, the service is TOP NOTCH. I've had a few issues with my motor, and every time, the Pod Company does the right thing and helps me sort out the problem, including providing a replacement when needed. We need more companies like the Pod Company - making innovative products, and standing by them, as well as their customers. Thank you Pod Company - once I work up the nerve to get cold, I am going to buy a cold plunge to go with the Sauna Pod!

Elene was fantastic! She was professional, thorough and expedient with my replacement piece. I could not have asked for better customer service.

Anna the customer service representative was fantastic to work with. She was very responsive to our emails and did a really good job keeping us informed about our order. I would definitely hire her because she goes above and beyond.

Warranty
My heater broke after only one month of use. However, Alex with customer service was very helpful in getting me a replacement heater quickly. Hopefully the second one last longer.

Absolutely do not buy a Sauna Pod. It will not maintain a temperature above 165 and once they have your money the only recourse is they keep sending new heating units. No way to get your money back for this falsely advertised product.

After nearly 6 months, 3 heating units, and now a new more insulated fabric, temps are finally maintaining as planned.

Their products have been great to use, and their customer service has been equally impressive. Diana responded within minutes and had the situation resolved within an hour. That type of service is hard to come by!

One of the parts broke, I put in my warranty and a day later it was taken care of with a replacement piece on the way! Can’t get more simple than that!

Our experience with the Pod Company has been great. We really enjoy our Sauna Pod and our Ice pod. We had a warranty claim with the sauna pod at month 4 and Tamara and the warranty team handled it efficiently. Good company that backs their products and provides solid customer support.

I had many questions and special requirements. Ricardo was super nice and super professional. I ordered the pod Sauna and I'm sure it's going to be great. Thank you Ricardo!

Ricardo was very informative and professional. Enjoy doing business with him.