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See what reviewers are saying
Have been using this site now for a few months, have never had a more reliable process from ordering, shipping etc. Turns up on time, every time with 0 issues. Even towards the end of last year during... See more
Company replied
From the moment I added my first product into my cart the process has been seamless. There were times when products had been out of stock or the time when NZ was going through the flood crisis but the... See more
Company replied
I had a couple of faulty disposable vapes with my order. I let podvapes know of this issue and they were replaced straight away. I know sometimes some products can be faulty which is nobody’s fault bu... See more
Company replied
Company details
About PodVapes
Written by the company
Welcome to PodVapes! Your #1 online pod vaping and disposable vape store. Our vapes all utilise the latest technology, with sleek and reliable designs and come in a range of gourmet flavourings.
Contact info
New Zealand
- support@podvapes.com
- podvapes.com
4.4
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Incorrect mobile number
Please chance the mobile number on your website as it is not your number. I have no other way of contacting you.
August 11, 2024
Unprompted review
Efficient
Easy and simple to find what you need ! I love how helpful the detailed descriptions are
May 3, 2024
Easy
Easy to navigate the website. Product options are clear including what is sold out or not. Payment process was quick and straight forward. Great website
April 20, 2024
Excellent customer service and support
Excellent customer service and support
March 12, 2024
Unprompted review
Reply from PodVapes
Thanks, Daniel. We truly appreciate your support and looking forward to serving you again in the future.
Great site competitive pricing and fast…
Great site competitive pricing and fast delivery a great experience
February 26, 2024
Reply from PodVapes
Thanks, William. Offering value to our customers is something we strive for, and it's fantastic to know that you appreciate the affordability of our products.
Friendly prompt service over the years.
Friendly prompt service over the years.
Very reliable service
Laura WB
February 23, 2024
Reply from PodVapes
Thank you, Laura for taking the time to share your feedback! We're delighted to hear that you found our service prompt and efficient.
Point system!
I just think it’s a joke that you can’t use up your points! I only get the option to use $20 worth! Now I have over 4000 points that are going to go to waste, as we can’t order to Australia anymore!!
THE POINT SYSTEM IS A TOTAL CON JOB!!
February 25, 2024
Reply from PodVapes
Hi Darren. We're sorry to hear that it didn't meet your expectations. Your satisfaction is incredibly important to us, and we're always looking for ways to improve.
Product was in stock which was great
Product was in stock which was great. What wasn’t great was that I was not able to use my loyalty point beyond $20.
The accumulated points just keep accumulating as every order adds more points but you will never be able to use them as the limit is $20.
February 25, 2024
Reply from PodVapes
Hi Ainslie. We appreciate you taking the time to share your feedback regarding our rewards system. Your satisfaction is incredibly important to us, and we value your input as it helps us improve. We'd love the opportunity to better understand your concerns and work towards a solution that better aligns with your needs.
Reply from PodVapes
Hi Vince. Thanks for the review!
Reply from PodVapes
Thanks, Renate. We take great pride in sourcing and providing only the best products.
Always great service and attention to…
Always great service and attention to purchases -
February 21, 2024
Reply from PodVapes
Providing top-notch service is always our priority, and it's incredibly rewarding to receive such positive feedback. Thanks, Anne for your kind words.
Reply from PodVapes
Thanks Kym. We're delighted to hear that you found our ordering process easy and convenient.
Fantastic communication and service
Fantastic communication and service. Really first class!
February 19, 2024
Reply from PodVapes
Hi Katherine. Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with our customer service team.
Easy to navigate website
Easy to navigate website
Great range of products
Quick dispatch and delivery
February 20, 2024
Reply from PodVapes
Our team works hard to ensure that orders are processed promptly and efficiently. Thank you, Andrew for taking the time to share your feedback.
The service
The service, updates and communication is excellent! Always keeping me up to date on the latest news, thank you!
Michele
February 18, 2024
Reply from PodVapes
Thanks, Michele. Providing top-notch service is always our priority, and we're delighted that we could meet your expectations.
Always an easy transaction A+++
February 19, 2024
Reply from PodVapes
Thanks Jennifer! So happy to hear it! Have a great day!
Another smooth transaction
Another smooth transaction. Podvapes have to be one of the best online store is have used. I just wish they Apple Pay, mainly because I am to lazy to fill in my card details over and over. I love their products and prices, their customer service is amazing and postage is 4 days max to Australia. A+++
February 16, 2024
Reply from PodVapes
Thank you so much, Belinda for your kind words! Providing top-notch products and service is always our priority, and we're delighted that you've had such a positive experience with us.
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