PointsPayment Reviews 

92
•
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

We signed a contract on 8/23/2023 and nothing has been fulfilled. In addition, you cannot reach them via email, their phone (a receptionist who has no ability to do anything) or their own online help... See more

Company replied

Rated 1 out of 5 stars

On November 30, 2023, I got a call from Ethan Carrigan, License# TC557701, Who said he works with Points Payment Management Co. And could sell our weeks and we would receive $9600.00 for renting the... See more

Company replied

Rated 1 out of 5 stars

After reading your reply, why hasn't anyone returned my phone calls or emails? You stated to call your customer service, which I have done numerous times, but only get them to answer, "Don't call us,... See more

Company replied

Rated 1 out of 5 stars

Received a call from a "Chelsea" from Points Payment Management. They want to rent my RCI bonus trip offers to "corporate travelers" for between $1600-1800/Week. Oh you have to pay $399 for admin... See more

Company replied

Company details

Written by the company

We've established a one-stop shop for vacationers and have agreements with the biggest owners in the most well-known resort ownership brands in place.


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1.8

Poor

TrustScore 2 out of 5

92 reviews

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1.8

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(92)

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Rated 5 out of 5 stars

Great Customer Service

Chris Powell explained everything well about the program, and it appears that Points Payment has indeed took previous reviews seriously.. For those who wanted to know why you pay upfront, Chris explained this well!!! If you were to deposit week with Interval International or RCI, you pay the deposit fee UPFRONT, and to get a week for Points Payment to market, you need to pay for the Bonus Week , so that it can be placed in their Ssles Inventory...

June 27, 2023
Unprompted review
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Reply from PointsPayment

We appreciate your kind feedback. It was a pleasure working with you and we look forward to many more years to come!

Rated 1 out of 5 stars

Having issues...

I am having the same issues as one of the other reviewers here. They called us; we assumed they were from the timeshare company and they did not state otherwise, but apparently they are a different company based on the marketing information they sent us. We don't know how they got our information from the timeshare company. I asked to be sent the terms of what they were proposing by email. I was told it would be sent and it still has not arrived; only a promotional marketing piece. We were not told anything about a "verification" process and they say below that they are not willing to provide written details in advance. Big red flag there. By phone, the terms are to pay several hundred dollars up front to get more back when they sell the weeks, so I don't understand why they don't just take the "commission" fee out of the weeks they sell if they are that confident about selling the weeks, just like real realtors do. How they have access to our weeks I do not know. If anything changes, I will change my review.

June 24, 2023
Unprompted review
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Reply from PointsPayment

We understand your concerns. Details of the program are submitted in a rental release form, which is submitted once you go through verification. Only a real estate agent is able to take the commission from payment. The funds are to activate weeks for rental. When representatives contact you, they do inform you that we are PPM and provide our contact information, which you can reference in the email you received. If you are interested in the program, please contact us.

Rated 4 out of 5 stars

They got it done

I promised myself that if they did as they said they would,I would give them a good review. They got it done in less than 90 days.

April 21, 2023
Unprompted review
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Reply from PointsPayment

We strive to meet expectations. We are excited to work with you again next year!!

Rated 4 out of 5 stars

Customer service was great

Customer service was great, did as promised

April 7, 2023
Unprompted review
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Reply from PointsPayment

We appreciate your feedback. We strive to ensure the best possible experience for each owner. We look forward to working with you again in the future!

Rated 1 out of 5 stars

They are calling up old people to scam

They are calling up old people to scam. Same scam of putting up a new website and creating a new name after the last website gets taken down (for scamming people). They have a fake virtual office address (probably just made it up) on their website. No real information online about them. Go get a real job and if you call back I'm suing you. I went ahead and took down their domain for abuse

March 20, 2023
Unprompted review
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Reply from PointsPayment

When you were contacted about the program, you told us you were not interested, and we moved on. We have been PPM and do not have a virtual office. We wish you the best of luck in your future endeavors and will not be contacted by our company again.

Rated 1 out of 5 stars

Pointspayment - unprofessional and pushy

While trying to help my mother as she is beginning dementia, we have taken over in helping with financial decision making. She received a call from points payment in regards to her time shares. She asked them to call us which they did.

In trying to understand what they were exactly getting at (their details were very vague) and when we would ask questions, we were handed off to another representative who became very aggressive with her responses when we were just trying to understand the process. Telling us that anyone can make a decision and sell them but needing to run this information by the rest of the family (giving up 6 bonus weeks for them to pay us for unused weeks sounded to good to be true). When they called back then the cost came out that we had to pay them $2345 and in turn we would get $11,400 back. Their coin phrase of - it won't make you rich but it's something..and they were promising 100% guarantee sold weeks.

We asked for a little time to think about this as we still weren't getting all of our questions answered. A call was set up with "Linda" for the next day......she called and when we asked why we had to pay up front - couldn't they just take their share out of the profits.....she started to explain and when we had another question in regard to pre-paying and wasn't sure if we would be interested......she rudely said - well thanks for wasting my time and hung up on us. Not trying to help us understand any of the process or even what timeshare she was referring too (my mother has three)

Not sure why anyone would ever treat a potential client like that- especially with a sizeable amount of money that they are asking for - Timeshares are known for their pushy sales people who don't always explain everything that is the truth - Guess it's the same with this company as well. I have spent the last half hour on hold - trying to call back the company to speak with a supervisor.

March 8, 2023
Unprompted review
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Reply from PointsPayment

We apologize for your experience. We would like to review the call you had. If you could please email us at help@pointspayment.com and provide us with your phone numbers in which were called, we would like to have Quality Assurance review. We appreciate you bringing this to our attention.

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