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Pokastore Reviews 174

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TrustScore 4.5 out of 5

4.6

Collectibles Store
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See what reviewers are saying

Rated 4 out of 5 stars

Overall, the experience was fine, but the identity check on purchase (because I wanted the delivery to my work place) was odd. Also, might I suggest you use Shop's additional anti-fraud features to do... See more

Rated 5 out of 5 stars

Fantastic service, very friendly and approachable. Nothing is too much hassle and very happy to help and chat even with younger customers. Great ability to adapt when dealing with my autistic son an... See more

Rated 5 out of 5 stars

This is My second Box absolutely brilliant ashame there's no vintage but price paid I'm not shocked I've pulled some pretty fire modern cards and I'm back in to tcg will buy a monthly box as the car... See more

Rated 5 out of 5 stars

I've ordered a few of the Ultra Premium Mystery boxes now from Pokastore and have been absolutely impressed every time. Each one has been has been unique and is always a lot of fun to open. You can te... See more

Company details

  1. Collectibles Store

Information provided by various external sources

We sell a wide range of WOTC Pokemon Cards

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

174 reviews

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Rated 5 out of 5 stars

Great service

I was ordering as a Christmas present for my son and contacted to make sure the packaging wouldn't give it away. Received very helpful comment and then my order arrived very quickly. I ordered a mystery box (which i havent opened) and a couple of cards but as I know nothing about pokemon, I don't know how good it is. I'm sure it's brilliant, judging by all the great comments and reviews and I'm certain my son will be very happy.

August 28, 2025
Rated 5 out of 5 stars

Very good

Item was as described and arrived quickly. Very impressed and would recommend.

June 11, 2025
Rated 3 out of 5 stars

The idea of the mystery box is great…

The idea of the mystery box is great but outside of the request i put in which was in part provided lacks the depth i required i believe it should be card focused i have no need for a pokeball teddy and it shoud be an option to either remove or add accessories going forward having paid £500 i feel i didnt get value for money and feel a tad short changed but cant fault the packaging and the service so is a mixed review on my part

June 5, 2025
Rated 1 out of 5 stars

Cancelled my Preorder

I preordered a couple boxes many months ago and money had been taken from my account and on hold since.

They originally experienced delivery delays which I accepted, they reduced my order from 2 boxes to 1 which I replied to say I was okay with. They then canceled my order with no apology or justification. Altogether a terrible experience.

March 21, 2025
Unprompted review
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Reply from Pokastore

Sorry that you had a bad experience with the fulfillment of the prismatic surprise box. We had originally been allocated a lot more than we ended up getting.

We did first have a limit of 2 per customer; however, we then had to correct this to 1 per customer once we were told about our allocation cut. As we were selling the product at RRP and not the inflated price, this then took orders for 2 below the £30 free shipping threshold. Due to this, we needed confirmation from customers that they were happy for us to either add a £2.99 shipping fee or take another item to make the order back up to £30.

We understand that you had sent a reply confirming that you would be happy with paying the extra shipping; however, we never actually received this, as we showed in the email trail. As we were under the impression you hadn't replied, we sent a follow-up email asking you to confirm what you would like to do, or we would cancel your order after 24 hours.

As you then did not reply to that email after 24 hours, we cancelled your order for the box and sent a full refund. We wish we could have fulfilled the order for you, but sadly we were put in this position due to low allocations on this line and then a technical issue causing us to never receive 1 of your emails.

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