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Rated 1 out of 5 stars

Would give zero stars but can't. Absolutely awful experience. Pre ordered 3 Pokemon 151 UPC's didn't get them by release date. Emailed an was told they were delayed. Waited a couple more months. Same... See more

Rated 1 out of 5 stars

Same review as below. Ordered 151 in which they never fulfilled the order and did not issue a refund. Was getting email correspondence at first which soon stopped. The company has now take... See more

Rated 3 out of 5 stars

Package arrived fine eventually Bit dissapointed I wasn't informed of a set back with the product till I made an enquiry and website still showed original dare for shipping even though it was put b... See more

Rated 5 out of 5 stars

Great experience, I placed a pre order as this company was the only shop online I could find with pre order slots left. I was a bit hesitant as I had never heard of them and they seemed new and small... See more

Company details

  1. Trading Card Store

Written by the company

Pokefy is a one stop shop for all your newly released and incoming sets. We also sell accessories to ensure you can keep your prized collectables minty!


Contact info

2.6

Poor

TrustScore 2.5 out of 5

82 reviews

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Rated 5 out of 5 stars

Brilliant

This was a great transaction start to finish, due to UK supplier delaying some 151 to UK retailers my order was delayed but pokefy kept updated and assured me my delivery will come into stock and will be delivered to me, and it was, I can't recommend this company enough, I will always order from here because communication is great and the prices are good as well as the delivery being fast and tracked!!! 5 star in my opinion

October 25, 2023
Rated 5 out of 5 stars

Great experience

Great experience, I placed a pre order as this company was the only shop online I could find with pre order slots left. I was a bit hesitant as I had never heard of them and they seemed new and small. On social media I saw some people asking about the authenticity of this company with a few people saying to stay away by instinct. I received my item and received really good customer service throughout. All my emails were answered swiftly and I was updated throughout.
I would definitely recommend this Company

October 25, 2023
Rated 5 out of 5 stars

Totally professional company

Totally professional company - keeps customers in the loop, puts up with Karens who are so privileged and want everything now.

Would definitely purchase from again, a delight to work with/talk to

October 25, 2023
Rated 5 out of 5 stars

Great communication

Slight delay in my order but that was through a national shortage and no fault of pokefy. Communication was great, I was kept updated. Will definitely use again.

October 25, 2023
Rated 3 out of 5 stars

Below expectations

Package arrived fine eventually
Bit dissapointed I wasn't informed of a set back with the product till I made an enquiry and website still showed original dare for shipping even though it was put back to the 20th
More so as this was meant to be for my sons birthday and had to rush about getting a replacement present

October 18, 2023
Rated 1 out of 5 stars

Don’t deliver items order and don’t…

Don’t deliver items order and don’t communicate the reason avoid avoid avoid

October 10, 2023
Unprompted review
Pokefy logo

Reply from Pokefy

Hi Andrew, we have provided constant updates via email and our Facebook page regarding the delays with certain products and when we are expecting them.

The item you ordered is delayed with the supplier which is out of our control. We cannot see any attempt to contact us from yourself either.

Please email us at sales@pokefy.co.uk and we will happy help you.

Rated 1 out of 5 stars

Avoid at all costs

This company will happily take your money and give you nothing to show for it

I have ordered Pokemon 151 items which never arrived

Contacted the company and they advised there were "supplier issues" after they took way more pre-orders than they ever had stock guarantees for

Attempted to contact them again for an update 1 week later - No response

Again 3 days later - No response

The next day I contacted them again and they replied that once they have an update, they'll send an email

Checking through their FB page reveals lots of people having the same issues and concerns expressed about this "business"

I recommend spending your money elsewhere

September 30, 2023
Unprompted review
Rated 1 out of 5 stars

100% scam - Do not use

100% scam, please don't use this company.

Pre-ordered a box of 151 booster bundle and never arrived. No response from team. Luckily I used a CC and managed to chargeback.

Check their Facebook page, everyone having the same issue.

October 5, 2023
Unprompted review
Pokefy logo

Reply from Pokefy

Hi Henry, thanks for the feedback. Although it's incredibly inaccurate, we appreciate the time to share your experience so we can help improve our service.

Rated 4 out of 5 stars

Sure I ordered for a Sunday delivery

Sure I ordered for a Sunday delivery, unless I read the options wrong, and it came two days early while I wasn't in, which was frustrating considering how much the fee was. Other than that, thank you!

August 29, 2023
Pokefy logo

Reply from Pokefy

Hi Dean, Thanks for the review and apologies about the delivery being early for you. I understand you chose the shipping method for a reason and this was clearly overlooked on our end. We will in future, endeavor to be more conscious of requests like these. We hope to see you again soon.

Rated 5 out of 5 stars

Wonderful site, expert delivery

Ordering on the site is nice and simple. I was sceptical with it being such a new site, but I got instant notifications on order progression, and got home today on release day to the obsidian flames booster box. Very excited to open.

August 11, 2023
Unprompted review

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