Pokemonproshop Reviews 46

Nobody answer the emails and i wait for my refund! Its terrible!

Ordered in December of 2021. Did not receive my order until now. When asked what is up with the order all I get is silence. I tried emailing, even did an "order followup form" that they put on the website and still nothing.

Almost 1 year after and maybe only getting help from lawyers will help.

purchased products on july 2022, the website said they ship out in-stock products within 1-5 workdays. over a week passed, tried to contact them via their email. Their CS email address is out of order and no other way of contacting them. 2 weeks later I receive a tracking code from DPD, that takes another 4 days before the parcel is finally dropped off. It took 3 weeks for my order to arrive and I had 0 contact possibilities with the shop. please avoid this crashing disaster of a webshop!

Stay away from this webshop !!

Have placed several orders here at the end of last year (2021) and early (January) 2022. Unfortunately we have progressed 6 months and I'm still awaiting delivery.

Have tried several times to get in contact with the shop including directly to it's owner. Yet everything with an excuses he waves of why he is not able to run a legit business. After even getting him to (of which he legally is obliged) to refund me the payments, he openly states he doesn't have the funds.

So basically I'm without products and a so called entrepreneur that doesn't know how to control cashflow to pay his customers.

It's sad to see with me SOOO many clients are experiencing the same.

I highly recommend to not use this unofficial garage shop which clearly doesn't has the skills to run a legit business.

Worst experience in buying pokemon products ever.

During the release of brilliant stars received an agressive email, almost blaming us for asking about the delivery times.

Before that had pre ordered an arceus figure box in february. The date the website said it would arrived passed by OVER a month and still heard nothing. Asked about it but never got a reply. Found out through reading reviews that they simply stopped replying to any questions about delivery dates.

Now when I finally got an email my items were sent, I finally knew I'd receive them. After never being answered.

Def never buying here again.

Cancelled my Order but instead of returning my Money the shop sent my order out the same day as answer to the cancellation via email.
I waited 4 months before cancelling...
Every Pokemonshop has currently worldwide problems with getting cards but this case took extraordinary long.
Making excuses all the time plus sending orders out to people who dont want them anymore is a total No-Go.

Ordered in July of 2021. Did not receive my order until now. When asked what is up with the order and for money back since the order can obviously not be delievered I am met with silence.

Maybe writing here finally helps with getting a response.

Just be careful with pre-ordering something on this shop guys

Edit: maybe you can start offering refunds then. How soon do you think will you receive the orders if you have only received 5% after a year so far? I think it is time to just refund people their money.

Great! Nice articles, sending goes fast.
Kids are happy with their Pokémon-gifts!

Very customer friendly and helpfull. Great service and great prices!

I've purchased quite some at pokemonproshop and I can totally recommend this shop!
The great price, combined with the awesome service, is what makes this shop into your number 1 go-to for all of your Pokémon TCG supplies!

Great shop, honest and ships correctly. Everything perfect!

Hi there,

I cannot recommend this shop in any way for pre-orders. I have made a total of 4 pre-orders this year and only 1! was delivered. Here, pre-orders are accepted on a large scale and generate money, but delivery is not made. However, when the products are released, they are sold at increased prices (30 to 50% more expensive) in the shop. As a pre-orderer, however, you are told that there are no goods and you want to be patient.

Everything went well, very secure packaging & fast delivery on time for pre-ordered boxes!
Thanks again

I got a preorder, the items got to me safe and quickly, i will buy from them again for sure

everything 100% correct. thanks

Great service and fast response.
I recommend this website to buy all your pokemon stuff.