PokePals LTD Reviews 

106
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast shipping methods, extremely secure packaging that protects products during transit, and remarkably fair prices offered across the entire product range. People also note the exceptionally helpful staff members and smooth, reliable communication maintained through the community platform, making every interaction truly pleasant. Some reviewers were not happy with occasional delivery delays and frustrating issues regarding the actual receipt of their purchased items. A few consumers additionally mentioned experiencing tracking problems and communication hurdles when their packages failed to arrive on the expected schedule.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages consistently arrive promptly... See more

Price

Reviewers mention positive feedback about price, consistently highlighting very reasonable rates, fair retail... See more

Staff

Customers had positive experiences with staff, frequently highlighting that the owner is extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Found Pokepals by accident a few months ago and honestly it’s been a great experience since day one. Communication has been 5 star throughout They’ve also built a really strong community, which mak... See more

Rated 5 out of 5 stars

The experience was good. For a first time. Feel that speed of communication can be a bit quicker. Maybe a different alternative then email. Phoneline or whatsapp. Could be another way. But selling to... See more

Rated 5 out of 5 stars

Absolute LeGGend! Provides a great service, always goes above and beyond to get all the orders out. Even when there is a large drop. Given how crazy the market is now - he does his upmost best to ensu... See more

Rated 5 out of 5 stars

Highly recommend this site for any parents buying Pokémon cards! The seller is incredibly fair with pricing and provides a safe, trustworthy service every single time. My orders always arrive fast and... See more


Company details

  1. Collectibles Store

Written by the company

Specialising in Pokemon collectibles, sealed and speciality items.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

106 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(106)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent and Consistent Service

Excellent service. Packages have always been packed with great care and attention. Finding trustworthy vendors of Pokemon products are a dime a dozen these days, and finding PokePals was a god send. Prices are amazing as well. Would and have recommended to friends and family in the hobby who have all had the same experience.

February 24, 2025
Unprompted review
PokePals LTD logo

Reply from PokePals LTD

Thanks so much for your order!

Rated 5 out of 5 stars

Best Service

I have made several orders with PokePals on both their website and whatnot. All experiences have been positive and friendly, every item is meticulously packaged and arrives quick. Customer service after arrival is also kind and responsive if you have any questions they get answered in a timely manner. I will absolutely continue to use their services.

March 5, 2025
Unprompted review
PokePals LTD logo

Reply from PokePals LTD

Thanks so much for your order!

Rated 5 out of 5 stars

Great Prices & Top Quality Cards

Always a pleasure to purchase for PokePals. Cards are top quality and they beat market price! Would always recommend to go with them.

March 8, 2025
Unprompted review
PokePals LTD logo

Reply from PokePals LTD

Thanks so much for your order!

Rated 5 out of 5 stars

I use Pokepals for all my Pokemon card…

I use Pokepals for all my Pokemon card needs. Started with a few cards in January, now I buy all my cards from Roger and has developed into a great business relationship and friendship.

100% recommend Pokepals to anyone

April 9, 2024
Unprompted review

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