Polarsteps Reviews 3,407

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product and its quality, highlighting the ease of creating beautiful, high-quality photo books that serve as lasting memories of their travels. Many appreciate the user-friendly app, which simplifies the process of tracking holidays, adding photos, and sharing experiences with family and friends. People find the app an excellent tool for documenting their adventures, with the resulting travel books often described as professional and exceptional in appearance. However, some customers also noted occasional issues, such as damage to the book cover upon arrival or difficulties with video loading and tracking accuracy, especially during cruises. A few users expressed frustration with the app's insistence on installation for continued use, citing privacy concerns and battery consumption. There were also isolated reports of poor print quality, with original high-quality photos appearing blurry or downscaled in the final book, and some experienced problems with books not loading or being editable.

What people talk about most

Product

Consumers express great satisfaction with the product, particularly the photo books. Reviewers consistently... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high quality of the books,... See more

User experience

Clients share positive opinions on user experience, consistently highlighting the app's ease of use and... See more

Application

People report positive experiences with the app, finding it easy to use for tracking travels, uploading... See more

Holidays

Customers had positive experiences with holidays, finding it a great way to create and save holiday memories.... See more

Based on these reviews

Rated 5 out of 5 stars

Polarsteps ran in the background for our entire trip to New Zealand. When we returned, it was really easy to select which photos we wanted to include in our book, and add commentary. The finished hard... See more

Rated 5 out of 5 stars

Made this as a diary of our trip and way to recall daily activities and places visited and feelings experienced. Then at the end I just pressed create travel book and it generated all my collections o... See more

Rated 5 out of 5 stars

Easy to make, good book quality Customer service respond quickly to your questions. Shame we can't make a commun book with several trips... Just think to create only one trip for your holidays even... See more

Rated 5 out of 5 stars

Our family has used PolarSteps for several of our extended family trips. We’ve used it for short five day trips and longer 60+ day trips and love it. It allows our friends and family to follow us alo... See more


Company details

  1. Software Company
  2. Photo Printing Service

Written by the company

Over 15M+ explorers have chosen Polarsteps to create and capture their adventures. This all-in-one travel app shows you the world’s most enticing travel destinations, gives you insider tips and plots your route, locations and photos when the journey is underway. The result? A beautiful digital world map that is unique to you! As well as the chance to turn it all into a hardback photo book when you’re done. And it doesn’t stop there... Record your route automatically, keeping your phone in your pocket and eyes on the world. Doesn’t drain your battery, works offline and you have full privacy control. PLAN ■ Polarsteps Guides, created by our travel-loving editors and other explorers like you, show you the best of the world (as well as giving you top tips for once you get there). ■ Itinerary Planner to build your dream (editable) itinerary. ■ Transport Planner helping you get from A to B with clear transport options between destinations. TRACK ■ Automatically track and plot your path on a digital world map (that grows fuller as your passport does). ■ Add photos, video, and thoughts to your steps along the way making your memories all the more vivid. ■ Save spots that you love so that you can always find your way back. SHARE ■ Leave tips for the travelling community on where to go and what to see. ■ Share your journey with friends and family if you want to. Or keep it to yourself. You have full privacy control. ■ Follow others and share in their adventures. RELIVE ■ Retrace your steps – scrolling through places, photos, and your travel stats. ■ Create a unique Travel Book filled with your pictures and stories with the touch of a button. WHAT THE PRESS ARE SAYING ABOUT POLARSTEPS “The Polarsteps app replaces your travel journal, making it easier and more beautiful.” - National Geographic “Polarsteps helps you track and share your journeys in an easy and visually appealing way.” - The Next Web “Polarsteps’ resulting travel log is impressive, and is the source of a severe case of itchy feet in your correspondent.” - TechCrunch FEEDBACK Questions, thoughts, or feedback? We’d love to hear what you think about Polarsteps. Get in touch via support.polarsteps.com/contact


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Capturing memories

Great way to track your holiday/travels and let others see what you are doing. If you order a travel book, they are great quality and a fantastic log of your experiences.

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing free app

Amazing free app! Helped is remember some amazing sights after 4 weeks travelling. Given to opportunity to buy a book was the icing on the cake. Highly recommend

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Polar steps is a really cool app, although travelbook has some layout limits the print quality is amazing

Polar steps is a really cool app, allowing you to keep the experience in mind while you Travel. Afterwards, converting it into the travel book is cool with some limitations in the page layouts and in the annoyance of continuously rebuilding a preview to ensure the quality and text is what you want it to be. We are truly amazed with the quality of the print and the detail

February 27, 2026
Unprompted review
Rated 3 out of 5 stars

The track could not be adjusted

The track could not be adjusted. During the trip my phone died and I got a replacement. the issue was that between changing phones and getting setup, and when one of the phones went flat, straight lines were created. These could not be changed to a route than was as the route we took

December 26, 2025
Unprompted review
Polarsteps logo

Reply from Polarsteps

Hi James, thanks for your review! Our Snap to Roads feature might help smooth out those straight lines and better reflect the route you travelled! You can find how it works here: https://support.polarsteps.com/hc/en-us/articles/31335002392082-Snap-to-roads
If you have any questions, feel free to let our team know! We're happy to take a closer look with you. Cheers

Rated 5 out of 5 stars

High quality memory

This book is a very beautiful memory of our vacation! The pictures have a very high quality and the stories are embedded between them. I experienced an issue with the book and needed to contact the customer service. They were very helpful and resolved the issue in a very good way! Very happy. I will for sure make other books from our next trips!

March 10, 2026
Unprompted review
Rated 1 out of 5 stars

Some coördinates don't work

Some coördinates don't work, you have 'unknown' in your album and if you ask the helpdesk, they don't answer.

March 12, 2026
Unprompted review
Polarsteps logo

Reply from Polarsteps

Hi Christophe,

Thank you for your feedback. We're sorry to hear that some coördinates appear as 'unknown' in your Travel Book, and that you haven't received an answer to your question. I had a look, but unfortunately, I do not see any support requests. Could I please ask you to fill out the contact form at support.polarsteps.com/contact fully one more time, including your trip link and a screenshot? Thanks in advance and our apologies for the inconvenience.

Kind regards,

Team Polarsteps

Rated 5 out of 5 stars

Very easy to make

Very easy to make, edit and order. The auto layouts made the whole experience smooth and simple, and it was great to have the added info of the mini maps and temperatures. I loved being able to choose which steps to include and being able to add extra images if I wanted to. Excellent quality book!

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality

I've used Polarsteps for quite a few holidays to share our travel experiences. It's excellent but this is the first time I've ordered the travel book and it's very professional. Excellent quality 👌

March 9, 2026
Unprompted review

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