I discovered the Los Angeles showroom of Polette only recently, and am so glad I did. Obvious reasons are the price and so many good looking frames! but most importantly that I had interactions with t... See more
Company replied
Location
Switch locationPolette Showroom - At The Original Farmers Market, 6333 W 3rd Street, 90036 Los Angeles, California, US
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The frame and lens options are great. I am very happy with my prescription sunglasses! Customer Service is very responsive. I chose my frames at the LA shop and received the glasses by delivery 3 week... See more
Company replied
My glasses arrived with one arm a little loose and after a few months the arm came off I contacted Polette and sent photos etc and they are refusing to repair or replace them so disappointing.
Company replied
Associates are very personable and helpful, while maintaining professionalism. Extremely happy with my glasses…the prescription was perfect! Contacted customer service for the status of another order,... See more
Company replied
Company details
Written by the company
Online optician since 2011, polette designs and produces frames + lenses starting from €30! Discover more than 2,000 frames online and customize them with high-quality sun lenses, single vision or progressive lenses. Visit our showrooms for a free eye test.
Contact info
Polette Showroom - At The Original Farmers Market, 6333 W 3rd Street, 90036, Los Angeles, California, United States
3.2
Average
5 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My glasses arrived with one arm a…
My glasses arrived with one arm a little loose and after a few months the arm came off I contacted Polette and sent photos etc and they are refusing to repair or replace them so disappointing.
February 27, 2026
Unprompted review
Reply from polette - LA
Dear Janelle, thank you for your review. We are truly sorry to read your disappointment.
Our warranty policy is strict and only covers manufacturing defects. Unfortunately, it does not apply to breakage, impact damage, or other types of misuse.
We genuinely regret that this is not the outcome you were hoping for, and we remain available if you would like assistance with anything else. Kind regards.
The frame and lens options are great!
The frame and lens options are great. I am very happy with my prescription sunglasses! Customer Service is very responsive. I chose my frames at the LA shop and received the glasses by delivery 3 weeks later. I will definitely get another pair, they have a lot of beautiful frames at a very affordable price.
October 30, 2025
Unprompted review
Reply from polette - LA
Thank you for your wonderful feedback.
We’re delighted that you’re happy with your prescription sunglasses and that your experience—from choosing your frames in LA to receiving them—went smoothly. It’s great to hear our team could support you along the way.
We look forward to helping you find your next pair soon.
It has become a SCAM company
The frames I am reviewing were purchased only two months ago. I informed Polette the very next day, once I opened the package, about the issues with the frames and lenses. A horrible customer service experience, literally the worst I have EVER HAD. I repeatedly asked to return the glasses they sent, which were the completely wrong product, for which I had paid a considerable amount of extra money. The product was incorrectly sized, BROKEN and DEFECTIVE. They don't care at all - DO NOT BE FOOLED INTO BELIEVING ANYTHING THEY SAY TO YOU.
July 15, 2025
Unprompted review
Reply from polette - LA
Dear Carl, thanks for sharing your feedback. Under your alias used here we can not seem to find an order in our system. Can you reach out to our customer service manager on ronny@polette.com so that we can review this for you in more detail? Looking forward to hear from you.
as it should be.fun, kindness and so many beauties to choose from!
I discovered the Los Angeles showroom of Polette only recently, and am so glad I did. Obvious reasons are the price and so many good looking frames! but most importantly that I had interactions with three separate kind, helpful, and knowledgable folks working there. There was a slight glitch in my order, but the response and correction I received was simply top notch and happened with much ease and flow. Polette is my new destination for all my optical needs. I so appreciated the whole experience and thank you all for the kindness. oh! and the inscription on my frames "be the black sheep" fits me perfectly! cheers, addison
May 30, 2025
Unprompted review
Reply from polette - LA
Thank you so much for your thoughtful and uplifting review! We're thrilled you discovered our Los Angeles showroom and that you connected with our team — we’ll be sure to pass along your kind words. We're also glad we could resolve the order issue smoothly and that you're loving your new frames (and their perfect inscription!).
We’re honored to be your new go-to for optical needs. Looking forward to seeing you again soon!
Excellent experience…
Associates are very personable and helpful, while maintaining professionalism. Extremely happy with my glasses…the prescription was perfect! Contacted customer service for the status of another order, and was very pleased with response.
May 18, 2025
Unprompted review
Reply from polette - LA
Thank you for the great feedback and review Bobbi.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.