I've ordered glasses from Polette twice and had stellar service there, also. Today, Jesse helped me resolve a small glitch seamlessly and with a smile. The glasses are great value and the staff friend... See more
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I had a reply to my question not addressing about having paid for varifocals and not being put in glasses and asking for a refund. The fact the lenses are scratched and the arms loose and glasses fall... See more
Company replied
I have ordered glasses via this company many times without problem. My most recent order was made around Christmas and I was happy that the delivery time was so much faster than usual, not even 2 wee... See more
I ordered glasses on 18th Jan where they say it takes 5 business days to complete. After 10 business days I contacted them and they replied to say glasses were suddenly complete and have been shipped.... See more
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Twee jonge ondernemers startten in 2011 polette dat heel bijzonder is omdat het alle aspecten van het ontwerp van de brillen, tot de productie en de winkels en klantenservice zelf in beheer heeft. Door deze unieke strategie zijn polette brillen zeer betaalbaar, van uitstekende kwaliteit en biedt polette.nl een breed gamma aan trendy designs. Je betaalt niet meer voor het merk, de tussenhandelaar of een onnodig dure winkel, maar precies voor hetgeen je wilt: een fantastische bril.
Contact info
Amsterdam, Netherlands
- klantenservice@polette.com
- polette.nl
3.5
Average
58 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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WORST customer service EVER
WORST customer service EVER. I ordered glasses in one of their store, the salesperson entered my shipping information in the iPad. One month later I still did not get my glasses, I contacted them, they did not answer before a week, to tell me that my address was wrong and that the glasses have been sent back to China, so either I pay 10€ to get them again, or they refund me only the frame (not the lenses, neither the shipping costs). I told them that their salesperson entered the address wrong so it was not my fault, but they told me that I should have check the confirmation email so it is all my responsibility and they won't offer compensation. Result: I lost one month without glasses, and money as well. My mistake was then to trust their professionalism, great. Wouldn't recommend at all!!
June 5, 2019
Unprompted review
Reply from polette
Dear Violaine,
I am deeply sorry that you are disappointed by our services.
It is very important that our customers take responsibility when it comes their private information.
Nevertheless, as we don’t leave our customers unsatisfied, our customer service manager is contacting you today to discuss your case further.
I wish you a lovely day!
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