Policybazaar Reviews 1,666

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and transparent communication, particularly when explaining policy details and guiding them through the process. Many people highlight the exceptional customer service, noting the team's diligence in following up and ensuring a smooth experience, especially during claim settlements. The overall service is frequently described as excellent, with consumers appreciating the professional and supportive approach throughout their interactions. However, some customers also noted issues with response times, mentioning delays in receiving updates or resolutions for their claims. A few other people felt dissatisfied with the customer care, citing unresponsiveness or a lack of follow-up after initial contact. There were also occasional reports of claims being denied despite initial assurances, and some individuals expressed frustration with the company's communication practices.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Customer service

Consumers find customer service to be positive, with many praising agents like Mohammed Ihsanul Huqq for... See more

Service

Reviewers mention positive feedback about service, with many expressing satisfaction with the assistance... See more

Claim

Reviewers highlight positive aspects of claim assistance. Many customers praise the helpfulness of claim... See more

Response time

Customers had ambiguous experiences with response times. Many reviewers reported significant delays, with... See more

Based on these reviews

Rated 4 out of 5 stars

I had to go for a car insurance claim of United India Insurance through Policy Bazaar. The PB team (Shweta PW44659) remained in continuous touch for a smooth processing of the claim However, the I... See more

Company replied

Rated 4 out of 5 stars

Policy bazaar was useful in following up with the insurer and settling a car insurance claim. There were many delays from the insurer side but policy bazaar reps (Geeta Negi, 43566) was diligent in fo... See more

Company replied

Rated 4 out of 5 stars

Detailed mail be sent before initiation of the process and time for claim be reduced or limited to 7 days in order for better results. However Shweta has been fairly helpful. Keep up the good work

Company replied

Rated 4 out of 5 stars

Had a good experience with Policy Bazaar. After contacting Policy Bazar customer care, the insurance process speeded up. Updates were taken by them from time to time by Sushil pw71434 and clearance ex... See more

Company replied


Company details

  1. Money & Insurance

Written by the company

Compare insurance policies offered by various insurers in India & buy insurance policy online. Get instant quotes & save huge on insurance premiums


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Its only made for those need some small…

Its only made for those need some small insurance plans in quick. Do not ever buy any ULIP plans, mutual funds combos any. I stuck in an HDFC ULIP for 5 years and just get my invested money back. The growth is literrally zero. The terms are very unhealthy for investers. take very care lads !

December 15, 2025
Unprompted review
Policybazaar logo

Reply from Policybazaar

Hey Ishai,

Please note that ULIPs are market-linked plans, and returns depend on the performance of the capital markets. If there’s anything that needs our attention, feel free to write to us at app@policybazaar.com with your detailed concern, and the team will assist you further

Aastha
PW58077

Rated 5 out of 5 stars

Employee no : PW74759; good

Good assistance for claim process and provide smoth experience for same.

December 16, 2025
Unprompted review
Policybazaar logo

Reply from Policybazaar

Thank you for your valuable feedback, Sayyed. We are glad to know that we could assist you.

Aastha
PW58077

Rated 1 out of 5 stars

Better to to get the insurance directly…

Better to to get the insurance directly from the inusrance company rather than Policy Bazaar , no customer support , no ease of transaction nothing

December 13, 2025
Unprompted review
Policybazaar logo

Reply from Policybazaar

Hi, I am sorry to hear about the challenges you have faced. Please email us at app@policybazaar.com with your registered contact details, a brief description of your concern, and use your exact username as the subject line. My team will ensure you receive the best possible assistance.
Drishti
PW52339

Rated 1 out of 5 stars

Be careful with this company

Be careful with this company. They used to offer many things and at the end, they don’t comply. They offered a 1.000 aed Amazon voucher if I purchase the ADNIC gold health insurance with them and after more than 2 months, they disappeared. No replying via email, WhatsApp nor phone calls. Only sending automated email message, regretting the situation bot nos resolving it. BE CAREFUL WITH THEIR FALSE PROMISES!!

December 15, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible experience

Horrible experience
After u pay for the insurance they stop responding
And they give u pb benefits
Just to pay for the insurance
After that u realize that all is fake

December 15, 2025
Unprompted review
Policybazaar logo

Reply from Policybazaar

Hi, I am sorry to hear about the challenges you have faced. Please email us at app@policybazaar.com with your registered contact details, a brief description of your concern, and use your exact username as the subject line. My team will ensure you receive the best possible assistance.
Drishti
PW52339

Rated 5 out of 5 stars

Great customer support

Great customer support. Shout out to Kashish Gupta, my RM.

December 15, 2025
Unprompted review
Policybazaar logo

Reply from Policybazaar

Thank you so much, Sridhar, for the valuable feedback. We are glad to know that Kashish could help.

Aastha
PW58077

Rated 5 out of 5 stars

Good customer support

The customer support was good ... ms Geeta negi was very helpful.

December 15, 2025
Unprompted review
Policybazaar logo

Reply from Policybazaar

Thank you so much, Swati, for the valuable feedback. We are glad to know that Geeta and the team could help.

Aastha
PW58077

Rated 3 out of 5 stars

HealthCare Insurance Buy Exp

Recently I tried to buy health insurance for my mother from Niva bupa and Policy Bazaar came in as an aggregator and provided very competitive pricing and I did purchased the policy from PB. Later in the review process from Niva Bupa I was told to cover from Day 1 need to pay an addition of Rs 5,700+ which again matches to other price provided. So in my case I was forced to go through PB instead I would have purchased the same policy from the Niva Bupa Directly w/o middle man. So guys be careful on taking the policy.

December 14, 2025
Unprompted review
Policybazaar logo

Reply from Policybazaar

Hi Shridhar, it is concerning for us to hear about your concern. Please email us at app@policybazaar.com with your registered contact details, a brief description of your concern, and use your exact username as the subject line. My team will ensure you receive the best possible assistance.

Aastha
PW58077

Rated 5 out of 5 stars

Best service

Best service
Very supportive useful and best guidance to settle death claim and take follow up regularly.
Thanks to life term claim department.

December 5, 2025
Unprompted review
Policybazaar logo

Reply from Policybazaar

Hi Vinayak, we are delighted to hear that your claim concern has been resolved. Please feel free to reach out to us for any further assistance.

Aastha
PW58077

Rated 5 out of 5 stars

Bit delayed but ultimately the claim…

Bit delayed but ultimately the claim was settled

November 19, 2025
Unprompted review
Policybazaar logo

Reply from Policybazaar

Hi Niranjan, we are glad to hear that your claim has been settled. Please feel free to reach out to us for any further assistance.

Aastha
PW58077

Rated 4 out of 5 stars

I am satisfied

No Guidelines

December 9, 2025
Unprompted review
Policybazaar logo

Reply from Policybazaar

Thank you for rating us, Vipin. Your satisfaction is our priority.
Juhi
PW18734

Rated 5 out of 5 stars

Ms.shweta(pw44659) has been very polite…

Ms.shweta(pw44659) has been very polite and his services has been very great full to ours,by following up the customer insurance vehicle of policy bazaar,And we are very thankful to ours regarding payment details.very Excellent followups all our insurance company will be peaceful.

December 13, 2025
Unprompted review
Policybazaar logo

Reply from Policybazaar

Thank you for sharing your experience. Please feel free to reach out if you need any further assistance.
Juhi
PW18734

Rated 5 out of 5 stars

Excellence at claim service by policy bazaar

I recently had an outstanding experience with PolicyBazaar’s claim support team. From the moment I raised my claim, the entire process was handled with great professionalism and clarity. Their team guided me step-by-step, regularly followed up, and ensured all documentation was completed without any confusion.

What impressed me the most was their quick response time and genuinely supportive attitude. They coordinated smoothly with the insurer and helped get my claim processed much faster than I expected. The transparency, guidance, and customer-first approach made the whole experience stress-free.

Overall, I’m extremely satisfied with PolicyBazaar’s claim assistance. Highly recommended for anyone looking for reliable support during crucial times. Excellent service!

December 12, 2025
Unprompted review
Policybazaar logo

Reply from Policybazaar

Thank you for your kind words! Ensuring a smooth and hassle-free experience for our customers is our top priority. Please feel free to reach out to us for any further queries.
Juhi
PW18734

Rated 5 out of 5 stars

Himanshu pw69491

Himanshu pw69491, excellent service

December 11, 2025
Unprompted review
Policybazaar logo

Reply from Policybazaar

Thank you! Let us know if you need any further assistance.
Juhi
PW18734

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