Extremely disappointing experience with Polti. I ordered a steam cleaner from polti.com, but the parcel was lost and I never received my order. Since then, I have tried multiple times to contact Po... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
An update on my previous review, below. Despite initial lack of response from Polti, when I did make contact the response fast and very satisfactory. I have now given the company 4 Stars. Better... See more
Company replied
My Vaporella iron has stopped working. I contacted Polti by phone around 2 weeks before the warranty was due to expire. Having left several phone messages and emails I have not had any response from t... See more
Company replied
Very refreshing to receive a 1st Class Customer Care service. Charlotte went above and beyond to source a flexible trigger hose for my Lecoaspira 700. Whilst Polti UK no longer hold stock of this item... See more
Company replied
Company details
Written by the company
Since 1987 Polti is a leading manufacturer of appliances for steam cleaning, latest generation vacuum cleaners and steam generator irons with boiler.
Contact info
The Junction - Merchants Quay, M50 3SG, Manchester, United Kingdom
- 0161 813 2765
- enquiries.uk@polti.com
- polti.co.uk
2.3
Poor
145 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I purchased a Vaporella Simply VS20.20…
I purchased a Vaporella Simply VS20.20 less than 2 years ago that is now not working. I work full time so can’t use the Customer Service (Mon-Fri 9-4) & I’ve tried e-mailing you without success. What do I have to do to get a repair/replacement?
December 15, 2021
Unprompted review
The fall of an iconic Italian brand
I'm Italian, so having memories of my grandmother proudly using Polti meant I blindly trusted the brand.
I bought a very expensive vacuum cleaner and another very expensive steam iron (more than £1000 for both), sure they would have been the best purchases of my life. They worked great for the first 6 months. The cheap plastic they're built with made them quickly chip and break, with my great dismay, as I used them with love. The vacuum cleaner became unmovable after it lost its wheels, and also lost power. The iron just stopped releasing steam despite the care and regular descaling. I tried to contact the customer service, they replied after ages and sent the wrong replacement parts.
I was so disappointed. This brand became a factory of toys that surely impress right after purchase, but that feeling fades away quickly as they break and become frustrating in little time. I guess Polti is a nice memory of the past: you may buy a nostalgic experience that last a few weeks, but if you need reliable appliances that last, please look somewhere else.
June 14, 2021
Unprompted review
Faulty Polti…
Ripoff!
First machine delivered came in bits, broken, I should have just got a full refund. Replacement machine had no vacuum power, still no refund. Third machine, same as second, no vacuum power, still no refund! Sent back third machine for ‘their’ engineer to do a report, and accused me of misuse, they're invalidating the warrantee…. How convenient for them. Customer service are brash, rude and unhelpful. I ended up getting my money back through my credit card…. I will never recommend or buy a Polti again, ever! Avoid!
Anyone reading this would be far better off buying a £150 steamer from Dupray.
February 21, 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.