Poly & Bark Reviews 

195
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 121 reviews, reviewers overwhelmingly had a great experience with this company. Consumers truly love the gorgeous furniture, frequently mentioning solid construction, stunning designs, and exceptionally comfortable seating that fits seamlessly into their homes and daily lives. Reviewers also appreciate the fast shipping schedules and professional delivery teams who always ensure items arrive safely and right on schedule. Some reviewers were not happy with the customer support team, noting slow responses, unhelpful communication, and frustrating difficulties regarding product returns or delivery coordination. Other buyers mentioned that certain cushions broke down over time or that subcontracted shipping companies unfortunately struggled to complete the delivery job properly.

What people talk about most

Product

Customers had positive experiences with product, frequently highlighting the excellent craftsmanship,... See more

Quality

Clients share positive opinions on quality, frequently praising the excellent craftsmanship, sturdy frames,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting quick arrival times,... See more

Customer service

People report ambiguous experiences with customer service, as some reviewers describe the team as extremely... See more

Order

Consumers find order to be positive, highlighting that the online ordering process is seamless and easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The couch itself is very nice, I love the solid frame and the cushions are firm and feel quality. The only reason for four stars is the shipping company used was atrocious. They canceled on me with le... See more

Rated 5 out of 5 stars

I bought the Zyon corner sectional about one year ago and finally decided to purchase the matching ottoman. The ottoman is slightly larger than expected but that is a good thing . I wish I would have... See more

Rated 5 out of 5 stars

We purchased 3 sofas from Poly & Bark: the Napa 72" Apartment Sofa in Midnight Blue, Nolita Sofa in Nightfall Blue, and Lucerne Left-Facing Sectional with Extra-Wide Chaise in Distressed Green Vel... See more

Rated 5 out of 5 stars

I ordered four oak and tan leather dining chairs for a vintage circular oak claw-foot table I owned. The chairs are magnificent and far exceeded my expectations! They have a slightly curved padded bac... See more


Company details

  1. Home & Garden

Written by the company

"At Poly & Bark, we have designed a better furniture and home decor buying experience. Better quality materials, beautiful designs, a responsive and helpful customer care team, fast & free shipping, and a 100-day risk-free trial in your home.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

195 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 9% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(195)

122 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Black sofa

My second purchase with P&B and very happy with sofa. Delivery was fairly quick and easy. The black sofa is beautiful and sleek. Highly recommend!

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Cura Nightstands checked all the boxes for me

⭐️⭐️⭐️⭐️⭐️
After an extensive search for the perfect nightstands, I finally found the Cura Nightstands from Poly & Bark, and I couldn’t be happier. I wanted something made entirely of wood that looked beautiful and was built to last — these checked all the boxes. The quality and craftsmanship are excellent, and they look fantastic in our bedroom. Highly recommend!

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

The entire experience was excellent

The entire experience was excellent! Why?
1. When I had questions prior to my purchase customer service really knew their product.
2. I financed thru Bread, and it was easy to connect my purchase to the website.
3. Delivered on time and very professional.
4. I love my leather furniture! High quality, no weird smells, and the design is made for lounging.

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Napa 88.5 sofa and matching ottoman

I purchased the Napa 88.5 sofa and matching ottoman for my daughter’s Brooklyn apartment. I have never made such a purchase sight unseen. Her entry to apartment was tight and this was the one sofa I could find that would fit and had the design she was looking for. I’m so happy to report she was thrilled with everything from the design, size, color and comfort. I’d like to mention the delivery service was fantastic too. They were extremely communicative. Poly and Bark rep even followed up to make sure everything was going smoothly.
I just recently had the opportunity to visit my daughter and absolutely love the sofa and ottoman. Beyond my expectations!!!

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

Best value for leather sofas.

When you first consider a sofa from Poly and Bark and the relative dollar cost you first think, “…I don’t know…” but after sitting on it for just a few minutes you will be willing to pay significantly more for any of their products! First the shipping: the couch was packaged in basically a tank to insure a damage free delivery. The assembly was a non-issue. Bolt the feet, and two sections that simply lock into place. And the leather! It’s super high quality stuff; like the finest leather jacket you ever hope to own! It’s comfortable, it’s firm. Thanks to my wife I already slept on it one night ;)
I’ve seen and sat on leather sofas for more money from high end stores, brands. You can pay more, definitely, but not find a better value.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Exactly as described!

The on line description and photos were spot on. The order and delivery were quick and easy. My ottoman is just as expected, just what I wanted!

August 31, 2025
Unprompted review
Rated 5 out of 5 stars

Sofa king satisfied

The sofa is crazy, not only does it look no crumbs, but it’s actually mad comfy dogg. To top it off, the local delivery company was acting crazier than a baby mamma, one call to P&B and they Karen’d the delivery company into acting right, straight glazing a G to get the sofa delivered. 10/10 would bug again

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful sofa and chair!

The two items I ordered are beautiful, and seem to be of good quality. The prices were very reasonable!
The shipping took a few weeks, but I was made aware that it would take that long. There was great communication by the shipping company and the items were carefully handled and placed in my home. Across the board, this was a great experience!

September 9, 2025
Unprompted review
Rated 2 out of 5 stars

While the product is nice

While the product is nice, the shipping was horrible and the customer service regarding it wasn’t much better. Charged me more money after checkout to get my product to me because they don’t have a regular company they use for Santa Cruz county. Rescheduled multiple times.

June 10, 2025
Unprompted review
Poly & Bark logo

Reply from Poly & Bark

Hi, we're so sorry to hear about your experience. We definitely want to make this right, but we weren’t able to locate any order details based on your review. Please reach out to us at help@polyandbark.com so we can assist you directly. We appreciate your feedback and hope to resolve this soon.

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