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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality and the significant improvements they bring to vehicle handling and ride comfort. Many appreciate the ease of installation, often noting that the bushes are simpler to fit than traditional alternatives. The service is consistently highlighted for its efficiency, with fast delivery and helpful communication being common themes. People also find the website easy to navigate, making the ordering process straightforward. However, some people were dissatisfied with issues related to order fulfillment, such as missing parts in kits or problems with international shipping and customs duties. A few other people also felt that some bushes had inconsistent sizing, leading to either loose or overly tight fits during installation.

What people talk about most

Product

Clients share positive opinions on the product. Many reviewers praise the high quality and excellent fit of... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high standard of products,... See more

Service

Customers consistently report positive experiences with the service. Many praise the great, swift, and... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the fast delivery... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the simple order process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service - my enquiry email was replied to swiftly by Greg who confirmed the bushes would fit. I found the installation videos very useful and the delivery time was fast too. Will definite... See more

Company replied

Rated 5 out of 5 stars

Spoke with there sales team who were extremely informative and very helpful. My jaguar xf bushes arrived next day. Since fitted they have totally transformed the handling of the car were cheaper than... See more

Company replied

Rated 5 out of 5 stars

Fantastic service. The product I brought was out of stock at the time of despatch. I was contacted quickly and offered for some to be made and cured over the weekend. Due to needing this product by a... See more

Company replied

Rated 5 out of 5 stars

Easy to order, web site a little confusing as to amount you are ordering, best thing about these is you dont need a special tool to insert them they just push in with a little tap with a rubber hamm... See more

Company replied


Company details

  1. Auto Parts Manufacturer
  2. Manufacturer

Written by the company

British Made for over 40 years, Polybush Polyurethane suspension bushings, last 4-5 times longer than rubber alternatives. Polyurethane doesn't have to be just for race cars, our best-selling bushes are for the humble Ford Fiesta! Increase ride quality, reduce tyre wear and MOT costs with Polybush.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

169 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product

Great product, completely changed the drive of my car, very pleased.

November 18, 2025
Polybush logo

Reply from Polybush

Perfect!
We're happy, you're happy!

Rated 5 out of 5 stars

Prompt

Prompt, friendly, knowledgeable service

November 4, 2025
Polybush logo

Reply from Polybush

Thank you for your review. We appreciate it.

Rated 5 out of 5 stars

Your web site made it easy to order the…

Your web site made it easy to order the correct bushes. Your summary of my order was helpful. Packaging and delivery worked well.
Best Alex Shkardoon (Australia)
PS. I saw your business on U Tube.

October 30, 2025
Polybush logo

Reply from Polybush

Brilliant, that's exactly what we like to hear!
Thank you.

Rated 5 out of 5 stars

Quick efficient service

Quick efficient service, great videos of how to install... great product... thank you

October 27, 2025
Polybush logo

Reply from Polybush

Thank you for the review!
We hope you have many happy miles with the product.

Rated 1 out of 5 stars

Shocked the customer service is…

Shocked the customer service is embarrassing. Emailed to ask if they would do custom bushes for me an was told " look at our website" obviously i have! 🙄 doesn't really answer my question at all.

Edit 😂 thats a lie i have the email you sent!

September 18, 2025
Unprompted review
Polybush logo

Reply from Polybush

Hi Josh, we have now found the email you sent.

These parts are available on the website as mentioned. Should you wish to purchase items that are not available, we would need more information, as misunderstandings like this can happen when the language used isn't clear.

Thanks

Rated 5 out of 5 stars

Great item

Great item
Easy ordering
Fast delivery

August 18, 2025
Polybush logo

Reply from Polybush

Thanks for your review!
We're glad you're happy.

Rated 5 out of 5 stars

Fantastic service

Fantastic service. The product I brought was out of stock at the time of despatch. I was contacted quickly and offered for some to be made and cured over the weekend. Due to needing this product by a certain date and the curing process taking a few days, I was offered next day delivery upgrade with no extra charge to ensure I got my product on time. Great customer service and would highly recommend

August 11, 2025
Polybush logo

Reply from Polybush

Thank you so much!
Customer service is extremely important to us, so we're glad you're happy!

Thanks - Ellis (The person who sorted it out)

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