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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, often noting how employees go above and beyond. The delivery service is frequently highlighted as top-notch, with many appreciating the speed, efficiency, and the drivers' willingness to assist with unloading and placement. Consumers also commend the company for its excellent service, which includes easy ordering, quick dispatch, and reliable next-day delivery. The products themselves are described as being of competitive price and exceptional quality, with a wide array of supplies available. Many people also appreciate the personalized approach and the team's knowledge of their products and customer needs.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, professionalism,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the speed and efficiency.... See more

Service

Consumers find service to be positive, consistently praising the team's helpfulness, efficiency, and friendly... See more

Product

Customers express great satisfaction with the product offerings, consistently highlighting the amazing... See more

Order

Customers consistently note positive experiences with order. Many reviewers highlight the smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simon the delivery driver is our regular driver. Always friendly. Professional and goes above and beyond the call of duty. No kerbside drop here, delivered straight to the supply cupboard a... See more

Company replied

Rated 5 out of 5 stars

As a firm we always use Polycopy. When calling to make orders I am met with positivity, friendly and helpful staff (Andrew, Stephen and Graham). I made a big order late Wednesday evening and it was... See more

Company replied

Rated 5 out of 5 stars

We use Polycopy regularly. They are always have keen prices and a wide range of products. Always keen to help with what's needed. Delivery is top drawer! Next day, and the drivers 'Simon' Graham etc... See more

Company replied

Rated 5 out of 5 stars

Over the years, our school needs have always been met by Polycopy. The range of products available are competitive and exceptional quality! I always deal with Graham Elliott from Polycopy who goe... See more

Company replied


Company details

  1. Office Supplies Store
  2. Office Furniture Store
  3. Paper Distributor
  4. Printing Equipment and Supplies
  5. Stationery Wholesaler

Written by the company

Your trusted team of experts in paper, furniture, workwear and consumables. With over 50 years of industry experience, Polycopy has grown into a trusted UK-based supplier of office and educational products. Established in 1975, the company has continually adapted to meet the evolving needs of schools, businesses, and public sector organisations, while maintaining a strong focus on customer service and product quality. Polycopy is more than just a supplier—it’s a reliable partner for organisations looking for dependable consumables and office essentials. From paper, toner, and stationery to cleaning products and classroom furniture, Polycopy offers an extensive range of carefully selected items designed to suit both traditional and modern working environments.


Contact info

4.9

Excellent

TrustScore 5 out of 5

86 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

Friendly, professional service and company

I've been a customer with Polycopy for 17 years now. Steve and Andrew who I mainly chat to are always friendly, professional and helpful when you contact them via Chat or by phone.
Any issues I've had (very few) have always been dealt with promptly.
Graeme Shipman is a brilliant delivery man. He's very professional, nothing is ever too much trouble. He's always friendly, fun and cheers me up.
My paper is always put away in my room for me.
Brilliant service.

February 24, 2026
Unprompted review
Polycopy logo

Reply from Polycopy

Thanks for your five-star review Jo, it's great to hear from our long-standing customers.
We pride ourselves on our delivery service and we'll pass your kind words on to our team.

Kind regards,
Pete,
Polycopy Customer Service

Rated 5 out of 5 stars

Excellent service

Matt, the delivery driver is always so helpful and helps to get the delivery to the right area. Also everyone in the office is polite, friendly and willing to help

February 24, 2026
Unprompted review
Polycopy logo

Reply from Polycopy

Thanks for your five-star review Stacey, we'll pass on your comments to the team, they'll be glad to hear your kind words.

Kind regards,
Pete,
Polycopy Customer Service

Rated 5 out of 5 stars

Excellent service from Polycopy

Excellent service from Polycopy. Aaron, the driver who delivers our paper is incredibly kind, always helpful, and constantly cheerful and smiling.

Today he really went above and beyond by helping me and my colleagues in the estate department organise and move large paper boxes — two full pallets! His positive attitude and willingness to help make a real difference and are very much appreciated.

A special mention also to Polycopy for their fantastic customer service overall. Ordering and delivery are always smooth, professional, and reliable.

Highly recommended!

February 13, 2026
Unprompted review
Polycopy logo

Reply from Polycopy

Thanks for your kind words Livia and for taking time to write us a wonderful review. Our customer service is our priority and we're glad we've made a difference.

We'll pass on your thanks to the team.

Kind regards,
Pete,
Polycopy Customer Service

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery. Graeme the delivery driver is fantastic and very helpful. Great company

February 9, 2026
Unprompted review
Polycopy logo

Reply from Polycopy

Thanks for taking the time to leave us a review, we'll pass on your comments.

Kind regards,
Pete,
Polycopy Customer Service

Rated 5 out of 5 stars

So helpful

So helpful. Very fast process from ordering to delivery. Competitive prices too.

February 5, 2026
Unprompted review
Polycopy logo

Reply from Polycopy

Thanks for your five-star review Jayne, we appreciate it.

Kind regards,
Pete,
Polycopy Customer Service

Rated 5 out of 5 stars

Excellent and Swift Service from …

Excellent and Swift Service from Graeme our delivery guy. Thank you for your professionalism and dedication in delivering paper to our college. Swiftly. Your service is highly appreciated and commendable. 😀

February 3, 2026
Unprompted review
Polycopy logo

Reply from Polycopy

Thanks for your five-star review Robert, we'll be sure to pass your comments on to the team.

Kind regards,
Pete,
Polycopy Customer Service

Rated 5 out of 5 stars

The staff are extremely helpful

The staff are extremely helpful, always punctual with their deliveries. Paper and other items, their prices are good value and reliable.

February 2, 2025
Unprompted review
Polycopy logo

Reply from Polycopy

Thank you for your five-star review, it's great to hear!

Kind regards,
Pete,
Polycopy Customer Service

Rated 5 out of 5 stars

Polycopy corporate ordering

I have recently started using Polycopy and I really can't recommend them highly enough. Their response times are excellent - from the time is takes me to send over a request, to receiving a quote and then an order confirmation, to actually receiving the items - it feels like a blink of an eye! Andy's customer service is excellent - friendly, helpful and knowledgeable. Great service - thank you.

February 2, 2026
Unprompted review
Polycopy logo

Reply from Polycopy

Thanks for your kind words Carly, we're pleased we've made an instant impact!

Kind regards,
Pete,
Polycopy Customer Service

Rated 5 out of 5 stars

always prompt, efficient, and happy to help

Graeme's been delivering my paper and office supplies for about 10 years. Times change, but Polycopy always flexible to out needs. Graeme's always prompt, efficient, and happy to help. 👍

February 2, 2026
Unprompted review
Polycopy logo

Reply from Polycopy

Thanks for your five-star review Jules, we're always happy to help!

Kind regards,
Pete,
Polycopy Customer Service

Rated 5 out of 5 stars

Fab service and delivery

Fab service and delivery! Team at the office always friendly and helpful. Great prices too! Aaron our delivery guy always polite and goes above and beyond - he even puts the pallet of paper in the store cupboard for us! Thank you Aaron.

January 30, 2026
Unprompted review
Polycopy logo

Reply from Polycopy

Hi Deb, we really appreciate your five-star review, we'll make sure we pass on your comments to the team.

Kind regards,
Pete,
Polycopy Customer Service

Rated 5 out of 5 stars

Aaron is fabulous

Aaron is fabulous! Aaron often handles our deliveries and is thoroughly professional and friendly from start to finish. He always goes that extra mile to make sure he exceeds expectations. Aaron is a real asset to Polycopy and they are lucky to have him.

January 29, 2026
Unprompted review
Polycopy logo

Reply from Polycopy

Hi Kay, thanks for your five-star review, we'll make sure we pass on your kind words.

Kind regards,
Pete,
Polycopy Customer Service

Rated 5 out of 5 stars

Couldn't be better!

Graeme, always goes above and beyond, especially today with the amount of building works in the delivery area! polite and efficient - a real testament to Polycopy and the service they provide.
Easy and friendly ordering and always with next day delivery, you really feel looked after when you ring for a quote, always willing to go the extra mile to find us something if we need an item that isn't normal stock.
I have used Polycopy for many years (14+ years) now across several schools that I have run Repro units in and despite the turbulent price market, I know they can be relied on for best value and service.

January 27, 2026
Unprompted review
Polycopy logo

Reply from Polycopy

Thanks Lucy, this is a fantastic review and we're really pleased we're here to help - any time.

Thank you for your continued support.

Kind regards,
Pete,
Polycopy Customer Service

Rated 5 out of 5 stars

Graeme so friendly and helpful great…

Graeme so friendly and helpful great delivery driver from a great company

January 23, 2026
Unprompted review
Polycopy logo

Reply from Polycopy

Thanks for your five-star review, we'll pass on your kind words.

Kind regards,
Pete,
Polycopy Customer Service

Rated 5 out of 5 stars

Graeme A*

Graeme brought our delivery today. Friendly, cheerful, patient and even helped unload - exactly what you want from a delivery man!

January 23, 2026
Unprompted review
Polycopy logo

Reply from Polycopy

Thanks for your five-star review, we're glad Graeme was on hand to...lend a hand!

Kind regards,
Pete,
Polycopy Customer Service

Rated 5 out of 5 stars

We’ve been working with Polycopy for…

We’ve been working with Polycopy for years and it’s always been a pleasure! Orders always on time and delivered with a smile! Great service and amazing products. Graeme , thank you for today’s delivery! ☺️

January 16, 2026
Unprompted review
Polycopy logo

Reply from Polycopy

Thanks for your five-star review, your kind words are much appreciated.

Kind regards,
Pete,
Polycopy Customer Service

Rated 5 out of 5 stars

Great team of people

Great team of people, always a pleasure to work with

January 8, 2026
Unprompted review
Polycopy logo

Reply from Polycopy

Thanks for your five-star review Lee, we think the same about our customers too!

Kind regards,
Pete,
Polycopy Customer Service

Rated 5 out of 5 stars

Friendly delivery always!

Just received our paper order today and just wanted to give Aaron a shout out as the delivery person, so friendly and personable.

Thank you Aaron.. in a world of digital contact - you still cannot beat a smile from a person!

Thank you
Ruth

January 8, 2026
Unprompted review
Polycopy logo

Reply from Polycopy

Thanks for the review Ruth, this is great to hear, we'll pass on your kind words to Aaron.

Kind regards,
Pete,
Polycopy Customer Service

Rated 5 out of 5 stars

Simon the delivery driver is our…

Simon the delivery driver is our regular driver. Always friendly. Professional and goes above and beyond the call of duty.

No kerbside drop here, delivered straight to the supply cupboard and helps to empty pallet before removing all waste.

Plus we always get biscuits with the invoice. An all round good service.

Quick to despatch from ordering.

Derby area. Secondary school.

January 8, 2026
Unprompted review
Polycopy logo

Reply from Polycopy

Thanks for your five-star review Ian, we're glad to help where we can and our delivery service is something we take pride in.

Kind regards,
Pete,
Polycopy Customer Service

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