Absolutely terrible I have waited a month for my order. Emailed twice phoned and fb messaged and nothing. I’m shocked as this pad wasn’t cheap and customised. Also very upset little girl who was waiti... See more
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See what reviewers are saying
Excellent product. Bought to replace previous PolyPads travel boots which lasted four years! New boots have four thinner Velcro straps than the three previous ones so more secure fitting. Sadly... See more
Ordered over the weekend and here by Wednesday . I’ve used Polypads for over 30 years - I’ve tried all the fashionable alternatives but always go back to Polypads. My present horse definitely prefers... See more
Company replied
Great quality, so well made and timeless! A must for your saddle pad collection. I thought I would have 'PolyPads' embroidered on my pad as standard, as I didn't tick the box saying I didnt want that,... See more
Company details
Written by the company
British made, pressure relieving saddle pads that last. There's something for everyone with PolyPads; from happy hackers to top event riders, we've got something for you. PolyPads have been the professional's choice for many years, and have proven their worth across a variety of disciplines. Our PolyPads can be designed in your choice of pad colour and binding colour, with options to add embroidery if required. They're the perfect way to look after your horse's back. Our saddlepads help to reduce and distribute pressure from the rider and saddle, improving your horse's comfort under saddle. We've got a PolyPad for nearly every saddle style and horse, with bespoke sizes and thicknesses available. We're proud to make everything by hand in the UK, with our talented and experienced machinists carefully creating each PolyPad with care and attention. All of our team are, or have been horse owners, so you know that each PolyPad is made with your horse's comfort at the heart of everything we do. The trusted PolyPad design is often copied, but never equalled. We're proud to be UK manufacturers and retailers of these trusted saddle pads and hope that your horse has benefitted from all that PolyPads has to bring.
Contact info
Unit 4, Premier Court, Kings Mill Way, NG18 5GU, Mansfield, United Kingdom
- 01623 662181
- sales@polypads.co.uk
- polypads.co.uk
3.5
Average
233 reviews
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Quality product!
Quality product!
We’ve used PolyPads on our horses for over 20 years!
Rides well, fit well, wash well… fabulous.
October 6, 2025
Order tool a long time to arrive nearly…
Order tool a long time to arrive nearly a month!, emailed multiple times with no reply or update on when my order will arrive. I wrote a comment on their Facebook page about this and then received an email to say it had been dispatched.
Lovely numnah but awful customer service. Will not order again unfortunately
October 2, 2025
Don’t listen to gossip - 2 weeks shipping on bespoke polypads
I had heard they had shut down but obviously just gossip as received my bespoke polypads within 2 weeks of ordering and in plenty of time for HOYS. They’re stunning!
September 30, 2025
Absolutely appalling company to deal…
Absolutely appalling company to deal with customer service is non existent, I made an order 3 months ago and still waiting, I’ve emailed countless times with no response, I now want a full refund no as completely exhausted my patience, if anyone has any advice on how this can be done I’d be very grateful.
September 26, 2025
Unprompted review
Great item quick delivery good quality…
Great item quick delivery good quality thank you
September 2, 2025
Saddle pad doesn't move
First saddle pad I have used that my saddle hasn't slipped while riding
September 4, 2025
Still not received my pad
September 4, 2025
Great dog beds and quick delivery
Great dog beds and quick delivery; thank you so much - so well made still have some going that we had for our previous dogs around 10 years ago!
August 30, 2025
Terrible took 2 months to receive our…
Terrible took 2 months to receive our saddlepad I tried to contact them multiple times but was ignored promised to refund postage but haven’t done that either . Not acceptable at all really
August 10, 2025
Excellent quality but long wait
Excellent quality and I realise they are custom made but the wait was a little too long.
August 10, 2025
Lovely product poor communication
Product is lovely but took a lot longer than expected and communication was poor.
I tried calling the number on the invoice which didn’t work, mobile on website not available, no reply to emails or facebook messages.
Very strange but eventually the items just arrived.
July 22, 2025
Can’t fault the quality though takes a while to be made and shipped.
Can’t fault the quality of the products. Each is custom made to order and so it takes longer to receive items than one that’s ready made and picked off the shelf. I have made orders on three separate occasions over the last three years and I have had to same experience each time, with the item taking longer than stated on the website. On each occasion I made an enquiry for an order update which is answered only once the item has been made and is ready to ship. I need to learn to be patient! Rest assured, the items have always arrived. If you want a quality custom made polypad this is what you have to do!
July 17, 2025
Absolutely stunned with the fantastic…
Absolutely stunned with the fantastic customer service
I ordered the wrong colour and they changed it for me and also messed them around and changed my mind A LOT
They were brilliant
And when my item arrived I was over the moon
The quality is beautiful and I am very pleased with the colour
Even better - the fit is fabulous on the horse and for the saddle
Very very good product
I am ordering another one (or two or three) as soon as I get paid
July 9, 2025
Order took 37 days to arrive
Order took 37 days to arrive. In that time Polypad were uncontactable. They phone numbers on the website didn’t connect. And they didn’t respond to my emails. Poor customer service. Very disappointing as this was for a birthday gift which was missed
July 9, 2025
Still waiting nearly a month later!!!
Still waiting on a delivery from the 2nd of June!!! I already own a few polypad saddle pads and can’t fault them brilliant products. However I was informed 7-10 days for a delivery and here we are nearly a month later, still no sign 😔. I emailed them and I got a response saying there was a problem with the embroidery and they would prioritise my order and would give me a notification when it’s being shipped however that was a week ago and there still has been nothing.
July 1, 2025
Unprompted review
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