Absolutely terrible I have waited a month for my order. Emailed twice phoned and fb messaged and nothing. I’m shocked as this pad wasn’t cheap and customised. Also very upset little girl who was waiti... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent product. Bought to replace previous PolyPads travel boots which lasted four years! New boots have four thinner Velcro straps than the three previous ones so more secure fitting. Sadly... See more
Ordered over the weekend and here by Wednesday . I’ve used Polypads for over 30 years - I’ve tried all the fashionable alternatives but always go back to Polypads. My present horse definitely prefers... See more
Company replied
Great quality, so well made and timeless! A must for your saddle pad collection. I thought I would have 'PolyPads' embroidered on my pad as standard, as I didn't tick the box saying I didnt want that,... See more
Company details
Written by the company
British made, pressure relieving saddle pads that last. There's something for everyone with PolyPads; from happy hackers to top event riders, we've got something for you. PolyPads have been the professional's choice for many years, and have proven their worth across a variety of disciplines. Our PolyPads can be designed in your choice of pad colour and binding colour, with options to add embroidery if required. They're the perfect way to look after your horse's back. Our saddlepads help to reduce and distribute pressure from the rider and saddle, improving your horse's comfort under saddle. We've got a PolyPad for nearly every saddle style and horse, with bespoke sizes and thicknesses available. We're proud to make everything by hand in the UK, with our talented and experienced machinists carefully creating each PolyPad with care and attention. All of our team are, or have been horse owners, so you know that each PolyPad is made with your horse's comfort at the heart of everything we do. The trusted PolyPad design is often copied, but never equalled. We're proud to be UK manufacturers and retailers of these trusted saddle pads and hope that your horse has benefitted from all that PolyPads has to bring.
Contact info
Unit 4, Premier Court, Kings Mill Way, NG18 5GU, Mansfield, United Kingdom
- 01623 662181
- sales@polypads.co.uk
- polypads.co.uk
3.5
Average
233 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely product but communication r.e…
Lovely product but communication r.e timeline of when they would arrive poor.
June 15, 2023
Reply from PolyPads
Hi, thank you for your review. I have looked at your order and I understand there was a delay with the fabric, which you should have been told about - I apologise if this did not happen. I will pass your comments on. Thank you for your review!
Polypads have a good website with a…
Polypads have a good website with a straightforward ordering system.I am very pleased with my Polypad and it is finished to a high standard. Altogether a good shopping experience. 7 June 2023
June 6, 2023
Reply from PolyPads
Hello, thank you for your review! Great to hear you found it easy to order and that you are happy with your PolyPad - Emily
Reply from PolyPads
Thank you for your review! - Emily
Great Quality and beautiful colors
Great Quality and beautiful colors. Can’t wait for the next XC competition ❤️🥰
May 30, 2023
Reply from PolyPads
Hi Christina, thank you so much for your review! Best of luck for your next competition 🤩 - Emily
The Website was easy to use
The Website was easy to use. The pad is good quality and came quickly.
May 21, 2023
Reply from PolyPads
Hi Robyn, thank you for your review! Glad you found the website easy to use, that's great to heat. Have a great day! - Emily
Love it it’s so cute and everything I…
Love it it’s so cute and everything I asked for thank you!
April 13, 2023
Reply from PolyPads
Hi Holly, thank you for your review! Glad you like your PolyPad 😊 - Emily
Gorgeous polypad and pretty quick turn…
Gorgeous polypad and pretty quick turn around. Couldn't be happier.
April 12, 2023
Reply from PolyPads
Hi Sarah, so glad you are happy with your PolyPad! Thank you for your review - Emily
Reply from PolyPads
Hi Leah, thank you for your review, glad you found the website easy to use - Emily
Great fit and particularly like the…
Great fit and particularly like the elastic clip which makes it so easy to connect to the saddle
March 1, 2023
Reply from PolyPads
Hi Emma, thank you for your review! - Emily
Excellent
Really happy with my purchase from PolyPads! Ordered their branded single pad for training and safe to say the pad is very good quality, and really stylish 😍
February 2, 2023
Reply from PolyPads
Hi Ellie, thank you for your order and review! Thank you for your lovely comments :) - Emily
Brilliant service
Easy to order very clear, fast to make and early to post , and emailed to say when it was ready to despatch highly recommended
March 2, 2023
Reply from PolyPads
Hi Emma, thank you for your review! Glad you found the website easy to use. - Emily
G8 numnahs but not as good as they used…
G8 numnahs but not as good as they used to be due to poor quality cotton, balling from day 1
February 6, 2023
Reply from PolyPads
H Alexander, sorry to hear this! If you can send photos in we would be happy to take a look. - Emily
Great company to do business with.
Fantastic little company providing really good quality products.
February 24, 2023
Reply from PolyPads
Hi Emma, thank you for your review! - Emily
I love the quality of these pads
I love the quality of these pads. Beautiful colours, great fit. Excellent service from the company with advice. Delivered by DPD so no problems there
February 19, 2023
Reply from PolyPads
Hi Vanessa, thank you for your review! So glad you are pleased with your PolyPad and the service :) - Emily
Great product and service
Great product. Needed rapid delivery. Lady in the office was fantastic & accommodating. Great service.
February 8, 2023
Reply from PolyPads
Hi Holly, thank you for your review! Glad we could be helpful :) - Emily
Not impressed with service
I placed an order in December. This did not arrive. I contacted the company and they said it must of got lost and they will resend it but they were out of the colour I picked so I chose another one. One arrived but the other didn't I had to ring for this 3 times. They eventually found it in the warehouse however it wasn't what I ordered they again said it was out of my other cour so again I had to pick another colour that I didn't really want. I eventually got my order 2 months later but wasn't exactly what I wanted I found this frustrating as I went to them because of there reputation. I will not be ordering from here again.
February 1, 2023
Reply from PolyPads
Hi Tracey, thank you for passing on your comments, we will certainly take these on board and I can only apologise for the delay in you receiving your order. Sadly on this occasion we have been let down by our supplier and were unable to supply the fabric to make your required order. I understand that you have been issued a partial refund on your order. I do hope this helps a little. Thanks again for your review :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.