PomaBrush 

I received my Carbon Edition PomaBrush with additional head with nylon bristles two months ago and used it during this period. I definitely love all about this product. Sleeky design and useful case/charger. For best results I changed brush heads silicone to nylon and back from time to time. My gums never felt such good. After proper cleaning with a silicone bristles, the teeth begin to creak pleasantly. Great product!

I ordered mine months ago, still waiting for it to arrive. Lots of marketing saying how good they are and an apology for the length of time to receive it citing manufacturing delays and transportation problems. Ill do another review when mine arrives

Ordered this toothbrush in early July and never recieved it. I have sent several emails in vein, none of which have been responded to. Can only assume it’s a scam 😢

Ordered early July and it’s almost September.
Requesting a cancellation and refund ASAP.

I purchased the Pomabrush on its initial release and I love the product. It is a great brush that is perfect for sensitive gums, also the support team are really quick to respond and resolve any issues.

Ordered this toothbrush and never recieved it, I have sent numerous emails in vein, seems like a scam. My first two emails were responded to, but the ones requesting a refund nothing. - Company has reached out and has reshipped my order, awaiting it - 16th Sept, 2021.

I’m so confused how there are so many good reviews for this brush. My bet is that they are fake?? I used this brush for 3 days and by the 3rd my teeth felt so disgusting and furry. After brushing on the 3rd night they still felt gross so I grabbed my old electric toothbrush and now my teeth are back to feeling fresh and clean! Really good marketing around this product but it’s absolutely useless. The handle vibrates more than the toothbrush bristles.

Martha was Excellent when we had a problem with one of the brushes we purchased and it was sorted out very Quickly replacing our problem brush very satisfied with the whole product and service Cheers Tony

Bought my during the kickstarter on 3th august 2020. It would be delivered in october 2020. Just got it in 3 days ago 2 pomba brush a black and a red (more a vage orange/light pink). While ordered a black and dark green one. During the fullfilment proces green color when fast, so they offered to choose another color, i took white. That was also sold out and ended up with the ugly red/pink. The brush itself feels very slim and the (silicon) materials cheap. The vibrations are not what you would expect (15.000 pm??!) And are mostly felt in the handle of the brush not the brushhead ergo on you teeth. Or is it that I’m used to the philips sonicar toothbrush? The head of the brush is small and the brushhairs nearly not als long and don’t have the firm body you see in the advertisement or would expect. After waiting nearly a year my conclusion is that this is a bad inferior product. Don’t believe the sleek ad. Don’t buy. Real disappointment. I will NOT trust the health of my teeth’s and mouth to this product/company. 192 euro and a additional 38 taxes blown away… DON’T BUY!! do something fun and useful with your money… like use it to light-up the bbq..

Update: they are not still shipping mine. But very funny thing is that they including the CEO still time to time email me that they are ready to ship, things got solved, etc. And they say we will ship yours on this date a few times but it never happened. It is Dec 10, 2021 and still not happening. I mean, I've been waiting for mine since August 2021. I should never have ordered one from this lying company.

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OK, I have to say the design itself is great and it is a travel-friendly toothbrush for sure.

However, the company has a serious problem with shipping (or/and manufacturing).

I reported that mine wasn't working as it was supposed to be and I emailed them a video. They accepted it and told me to send a replacement in early August. It is Oct 7 today and it has even been shipped. What is worse, is I'm going to be away from home for a while soon. I wished it was here before getting away.

I do not recommend PomaBrush. Get one like Oral-B, Panasonic, etc.

I sent the product back two weeks ago and still waiting for my refund - even that I can see on the post website that the package already arrived there. In their website said: "upon receiving the shipping confirmation, we will issue an immediate refund of the product cost" - I sent the shipping confirmation two weekgs ago, still didn't get my money back. The customer service is super slow, and every time someone different come back to you per email. I hope I will get my money back some day - be aware!

this is my second review. the last correspondence i received, i was told my order would ship early august. i made contact again this week and was told mid august now. this is pathetic. i have requested a full refund as i no longer desire to own this product due to the number of times i have been messed around. service is really poor and still get generic replies with modified timelines further and further into the future.

After placing an order, I awaited on details of shipping. After hearing nothing, I sent three separate emails asking about the progress of my order and received no replies. Eventually I contacted my bank to retrieve my money.

Absolutely love this brush and my teeth have never been so clean as its a real joy to use. I no longer have to push my grandbairns to brush their teeth either as they love it. Not having to charge is constantly is such a boon and the light weight and slim design is a real advantage . Highly recommended

As a startup company things were a little slow to get going, especially during the pandemic but the product they are selling is superb and I always got a prompt reply from them.

Toothbrush is now at customs for over a month. If I hadn't checked the tracking myself, I wouldn't have been aware of that. As such I contacter Poma's customer service, that said that it was my duty as a customer to contact the customs in my country, which I find unacceptable.

Either way, I asked to get the commercial invoice, for me to forward it to customs. At my surprise, the brush is send with the DDU incoterm (delivery duty unpaid) which means that I will have to pay the taxes on this product.

This is ok in a B2B setup but not when dealing with end users. I wrote to Poma to say that I want then to take the lead on this, but they insisted that I have to do this.

Still don't have my brush and it's just an awful service!
Poma if you are reading this, maybe you finally want to do something about this!

Have been using it for the last 3 months, best brush ever. However, it stopped working just this week. When turned on, 5 seconds it turns off by itself and doesn’t turn back on. Tried charging it overnight in the case, same thing. Tried charging the case as well and charging the brush in the case afterwards, same thing. Any pointers on what might be the issue ? Can you please explain the 3 green lights ? I have been watching the first one from the right blinking when putting the brush in the case but not understanding what the issue it

I really had high hopes for this product. I backed the project on Indiegogo in October 2020, and at the time, the product was estimated to ship in November 2020. There were various delays beyond this initial date, which, early on, were communicated by Pomabrush fairly frequently. This wasn't originally an issue for me, given that covid was clearly impacting production, and on top of that, delays are somewhat expected for new products. I was happy to wait as it seemed like the product would be worth it. However, by Spring this year, it was becoming clear that there was a problem with production and delivery. Project updates were no longer being posted, and each time that I would politely request an update, I was given vague, revised estimated delivery times – six different dates in total up until the point that I eventually cancelled my order in June. None of these delivery dates were seemingly based on any real information, but were rather obviously just repeatedly stalling for time. The replies from customer service each time were simply copy-paste template responses – many other backers in the same position as me were receiving the same infuriatingly cryptic replies, word for word. What has became clear (as proven by other reviews here on Trustpilot) is that Pomabrush have been prioritising and fulfilling sales from their own website, while project backers from Indiegogo and Kickstarter are being pushed to the back of the line; so, someone like myself who ordered in October 2020 was still waiting for delivery information (or, *any* information) 8 months later, while someone that ordered on the Pomabrish website in May was receiving their brush just a couple of weeks later. Presumably this is because the terms of sale differ between crowd funding and direct sales, and Pomabrush have exploited this, completely disregarding the people that had faith and trust in the project early on and contributed to its production. On top of all this, their email customer service is just as awful, with responses sent which bear no relation to the questions asked. Just a terrible experience, and a product and company to be avoided. A good product means nothing if the company doesn't know the basics of communicating with its customers.

After more than 2 months of waiting on a refund due to lack of updates, and generally dishonest shipping pr. I have yet to receive a full refund of the my Indiegogo contribution.

Poma Brush is nothing more than a dishonest startup company, stealing money from gullible customers.

I've come to the conclusion that I will not get my 100 GPD...

My best advide, stay clear of this scam...

I use pomabrush for about 1 month and I agree with the dilemma opinion: it’s like which would you prefer to brush your teeth with, sandpaper (nylon head) or a feather (silicon head). Because both - silicon and nylon head gets it job done wrong. Even with 15.000 moves of the bristle per minute.
The whole concept for me is a complete hocus-pocus mambo-jumbo with some stolen design from Apple products and tricky marketing. Hey, Pomabrush customer service, do not contact me, I'm not interested in free nylon head. Instead I'd love to hear from you how to use your product to have my teeth fairly cleaned. But please do not say again you aimed for customers with sensitive gums... It is not true since your silicon head is too soft even for that purpose.
Instead nylon head can only hurt gums and teeth.
I truly think your product should be banned - it does more problems than help for people.