PomaBrush 

Ordred on Sept. 3rd, canceled on Oct. 26th because products were not shipped yet, today Dec. 8th I am still waiting for the refund !
It feels like Pomabrush is a scam

After waiting since August I have yet to receive any notice of when my order will be delievered. This clearly is a scam. I don't even get a response from my emails. How can you steal people's money and not care Pomabrush? ANSWER MY EMAILS.

Ordered the brush a whole back. Tried getting in touch with support but no answer. Yet I get daily emails with offers from them. Send me my brush or refund pls.

update
they got in touch quicker on trust pilot than through their own services. they told me to get in touch and I did yet still no answer. very poor service. yet I keep getting promotional emails. how about you actually do the work and stop blaming it on changes in logistics.

it is now almost 2 months since my last review and despite poma brush saying that it was dealing with the matter, I am still in possession of the blue poma brush that I did not not order ( I ordered the black model and paid extra for the privilege ) I have asked for details on how I can return it and have it swapped for what I paid for, but no reply. poma brush definitely want my money but they have atrocious customer service and in reading the other poor reviews have heaps of excuses but actually contradict themselves. I am not happy and will remain unhappy until they make an effort and rectify their terrible management of my order.

All,
I order a PumaBtush on 17 August 2021 and it still not shipped to me. the support team is sending promises but they don't have the products. Please be aware that something is wrong with this company. watch out

Horrendous customer service. DO NOT RISK YOUR MONEY!! My product never arrived. I emailed support and they apologised and told me another one had been shipped and that they would send me a new tracking number. 10 days later after I had not received anything, I emailed them again. I was then told that they couldn't pick the order (a whole 2 items) because of Covid. All the while they are taking Black Friday and Cyber Week orders with NO reference on their web site to the fact that they can't deliver anything allegedly because of Covid (good old Covid gives anyone an excuse for anything). Very quick to take your money, not so quick to deliver your product.

No refund. I ordered one through a Sweatcoin offer (which didn’t really offer anything already out there) in September. Estimated deliver time was a couple of weeks but after not receiving my item 4 weeks later I cancelled. I’m still waiting for my refund another 6 weeks on. I’ve been advised that a refund was sent but it wasn’t. Then I was advised there was a problem with the finance agent and would receive a refund by the end of this month. I still haven’t received it. It feels like a scam. Very frustrating. I don’t want to give PomaBrush £72!! It is so annoying not being able to speak to a human being too. I haven’t been able to access any help from Sweatcoin either.

Over two months and still no refund - is this a scam?

I had such high hopes for Pomabrush but it was going to take them over a month to deliver the purchased toothbrush, so I had to cancel my order.

Still waiting for my refund, but the most frustrating thing is how bad customer service is. You have to wait a day at a minimum for any response. And over the last two months I've had many emails saying that they are processing my refund....but there's still no refund.

Compact, smart, simple. Silicone brush heads have worked wonders on my sensitive teeth and it lasts and lasts in terms of power. So handy to have the case charge it up when travelling. The magnetic wall attachment is minimal and convenient. Love it.

I have been messed around for months. Pomabrush took my payment in August and never delivered my brush. I chased and chased regularly. They kept sending me repeated excuses, contradicted themselves repeatedly, said they had sent it, then said the courier had to be changed. On and on this went! I have now asked for a full refund and already I can see this going the same day! They said it has been issued but I have not received it. Do not waste your time or money with this company. For the few that might receive their items they may well leave a good review. However, for this level of service and contempt for customers business practices like this should not be supported! What’s really annoying is the shear number of marketing emails they still send asking you to buy from them. If they can’t meet their current customers supply needs then they should stop pushing for more. Unbelievable - save your hard earned money!
Update: 31st Feb 2022:
Further to the reply from Pomabrush on this review they are now 60 days late on their refund despite their own admission that refunds are taking 30 days. Still no action whatsoever. It’s like dealing with a schizophrenic company! Unbelievable. You really are taking pot luck with your money with these people. They literally could not care less! It is so unacceptable.

Really poor service, I ordered my toothbrush nearly 3 months ago and yes they took the money straight away and I still haven’t received the toothbrush.
Numerous email excuse after excuse lost, re sent another toothbrush and still no sign of it.
So bad would not recommend

My PomaBrush took nearly three months to arrive.

The product looks fantastic, but since I’ve had it I’ve already had to charge it twice in the space of six weeks, which isn’t the ‘three times per year’ they claim on the website.

Also, the bristles are not very good at thoroughly cleaning your teeth. I often find they still need cleaning once the PomaBrush has finished its cycle.

Looks great, but doesn’t really deliver unfortunately.

Looking at all the negative feedbacks, it feels like a scam...
Promising short delivery lead time on purchase and two months later and several back and forth emails (template obviously and sent multiple times),toothbrush still isn't there.
You should better spend your money in improving your facilities rather than targeting existing customers on social media...

I bought a toothbrush from their site and they said it would be delivered in a week or two. Then they said no sorry it'll be delivered in a couple more weeks. Then when I still hadn't received it 3-4 weeks later they said oh no they have stock issues, all orders are being shipped at the end of the month and I'll get a shipping link. This obviously came and went and they made promise after promise. Even when I asked for a refund I had to ask 4 times and threaten a mastercard charge back - DO NOT RECOMMEND - not an honest company.

DO NOT BUY! If I could give this 0 stars I would. The PomaBrush I received, after being delayed for over 6 months, was wrapped in many many many layers of plastic, outside and inside of the box. The charging case is long, thin and cheap. After opening the case and looking at the brush itself feels very very cheap, and smells even cheaper. It’s clearly a badly made electric toothbrush that has been wrapped in silicon and being up sold as something premium. I would have preferred it to only use the necessary materials at each point, but here we are. Again DO NOT BUY!!!

Also I purchased the Black version and was delivered a very very ugly blue colour. You can tell this is a cheap dropshipped product due to many other versions of the website selling the same product.

Ordered a PomaBrush in July. Still haven't received it yet. Emailed them multiple times to follow up, and always received vague replies regarding timelines and delays. Asked for a cancellation and refund, but the team refuse to give a refund and have now stopped replying to all of my emails. I do not recommend.

It is a rip off! It is expensive at frist, you have to wait for months and pay extra to receive it in the end. And for the brush on itself, well, it doesn't brushes, it just vibrates slightly. Do not buy this!

I ordered a toothbrush on the 6th of August and I still haven't received anything, not even any info about when it will be dispatched.

I admit that I love anything with cool tech design, so I purchased a pomabrush over a year ago. It is very cool and a beautiful design but when I visited my dentist after not seeing him for a year because of lockdown, he was amazed at the condition of my teeth. So yeh it looks amazing, holds battery charge for over 2 months and apparently great for your dental health. Cool

DO NOT BUY THIS PRODUCT - it’s an Instagram scam. They’ll take your money, assure you it’s coming (and you’ll wait patiently) but you’ll still be waiting months later and be out of pocket $300 or $400. Communication has been misleading and given the price point the service has been appalling.