Pompi UK Reviews 

39
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

I just received the ordered strawberry tiramisu cake. What I saw is very different from what I ordered from your website. This is not a cake! these are four portions of tiramisu joined together.... See more

Rated 5 out of 5 stars

50 person Tiramisu... Although way too bigger than the actual need (mea culpa because of wrong estimation), none left in few hours - received praise from everyone. Order placed after midnight, special... See more

Rated 5 out of 5 stars

We bought pistachio tiramisù from Pompi to celebrate colleague's birthday. The tiramisù has rich taste in pistachio, very creamy and is not too sweet. I would strongly recommend the tiramisu from Po... See more

Rated 5 out of 5 stars

I ordered the pistachio tiramisu cake for 30 which everyone loved. The ingredients are decent, it’s not over sweet and the cake was covered in a very generous layer of pistachios. Delivery was by a co... See more

Company details

  1. Bakery

Information provided by various external sources

Pompi's tiramisù is handmade with the high-quality and genuine ingredients according to the traditional Italian recipe. Come to visit our store.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

39 reviews

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4.3

All reviews

(39)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

I ordered the pistachio tiramisu cake…

I ordered the pistachio tiramisu cake for 30 which everyone loved. The ingredients are decent, it’s not over sweet and the cake was covered in a very generous layer of pistachios. Delivery was by a courier who tried to come an hour earlier than I expected but they were good at calling ahead to adjust the timing.

January 22, 2019
Unprompted review
Rated 1 out of 5 stars

Dealing with Pompi worst than working…

Dealing with Pompi worst than working with a robot. I wanted to change the date and someone replied to me on e-mail regarding the date change and seems to be all changes done. However they had sent the cake on the wrong day. Can't keep the cake for a few more day. All ended up in a disaster.
When I enquired from Pompi about the issue the answer was " the cake has sent by the shop automatically".
I assume there's no any human working in that organisation.
😡

November 26, 2018
Unprompted review
Pompi UK logo

Reply from Pompi UK

Dear Thusara,
as I tried to explain, if I had known about the issue I had delivered one more cake - for free- on Saturday after the system arranged the delivery according to your order - on Thursday.
But you reached me only some days after so I missed this chance.
Now you're using a part of my conversation to assume that I'm not human.
Sorry, Thusara, I'm human and as a person, I do think it's not fair.

Rated 5 out of 5 stars

Hazelnut Tiramisù

The tiramisù was delicious! The only issue that I have is that is too far from hom and delivery was too expensive so i have to go all the way to Soho. But it taste very good! My husband, who is Tiramisù and hazelnut lover really liked it.

November 26, 2018
Unprompted review
Rated 5 out of 5 stars

Delicious tiramisu

Amazing tiramisu, great team and very accommodating. I had to change the delivery method and I got an answer right away. Will definitely order again!

November 19, 2018
Unprompted review
Rated 2 out of 5 stars

The cake i received didn’t look like…

The cake i received didn’t look like the picture on website. There were a lot less strawberries and chocolate toppings. We were very disappointed when we received the cake.

November 15, 2018
Unprompted review
Pompi UK logo

Reply from Pompi UK

Hello Kathy, I'm very sorry to hear this. Unfortunately, we use only fresh fruits on top and sometimes the fresh strawberries (as other fruits like cherries and so on) especially during the winter time are not available or not so good or fresh like during the spring or summer seasons. This is the reason why we do prefer to decorate our tiramisu' cakes with fewer strawberries to preserve the goodness and freshness of our tiramisu strawberry flavoured, that I hope you have enjoyed. Regarding the chocolate toppings, as we don't use chocolate with the strawberry cake I guess you are mentioning the chocolate with our logo. In this case, it's probably my colleague's forgetfulness. Can you kindly confirm that you have collected the strawberry tiramisu in our store? Just to fix this for the future and avoiding any other possible question.
Thank you for your time.

Sara
Pompi Customer Care

Rated 5 out of 5 stars

I had so far ordered 2 cakes from Pompi…

I had so far ordered 2 cakes from Pompi online for my family’s and friend’s birthdays. They were amazing! You can even make any request on how you want your cakes to be stored before you go and pick up your cake. I love their heart shaped tiramisu cakes! They are the best!

November 5, 2018
Unprompted review
Rated 5 out of 5 stars

The cuality of the food is very good.

The cuality of the food is very good.. I order the medium size and it was good for 10 people.. Is true that we left the tray empty!!!
Also we had free delivery in London..so no need to move from home or work.

Will take it again!!

October 30, 2018
Unprompted review

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