First time purchasing from Pongy and I was driven to purchase after reading that their scents were strong and long lasting. Had a slight delivery issue which was dealt with fast and satisfactorily by... See more
Company replied
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See what reviewers are saying
I am so impressed with this company. The owner are lovely and the products are delightful. I was going to say my favourite is Baby powder and sweet pea but I had a little sample included with my la... See more
Company replied
I ordered products on 4th April now the 21st of April and still haven’t received any notification or a delivery. I have tried to phone the company but I received a disconnected tone, I tried Emails... See more
Absolutely beautiful smelling wax melts. For so long I was buying my wax melts from super markets/big branded stores and just never found the right ones. These fill the room and smell just as ima... See more
Company replied
Company details
Written by the company
Creators of strong smelling Wax Melts! Family run company. Best smelling Wax Melts or your money back!
Contact info
Hut N2, Hawker Business Park, Melton Road, Burton on the Wolds, LE12 5TQ, Loughborough, United Kingdom
- hey@pongy.co.uk
- pongy.co.uk
People also looked at
Disappointed …
Was so disappointed when I used these for the 1st time. Very little scent. Won't buy again.
December 5, 2022
Reply from Pongy
Hi Jane
Sorry to hear you are disappointed with your melts - we do have a Smellback Guarantee with all of our orders. We’ll send an email with our returns process to your email shortly ☺️
As yet I still have not received my wax…
Got them today , I know the delay on delivery was out of your hands but the smell of my wax melts are out of this world , I will order more definitely , the free sample of spring is gorgeous
December 3, 2022
Reply from Pongy
Hi Elizabeth
Sorry to hear you haven’t received your order yet.
The Royal Mail strikes have caused many parcels to be delayed - as you chose 2nd class on checkout, these are not prioritised over the other shipping options that they offer.
We are currently chasing Royal Mail for a number of delayed parcels and we will continue to do so until everyone has their parcel.
You can see more strike information here:
https://www.royalmail.com/latest-news
Sorry for any inconvenience.
Bought as gift so not used yet
November 21, 2022
These wax smell amazing...still could…
These wax smell amazing...still could smell the fragrance in the morning...and that says it all with 2 dogs as well...really quick delivery and be definitely purchasing more
November 22, 2022
Reply from Pongy
Thank you so much for your lovely review!
We really do appreciate it 💛
Long lasting scents
Finally, long lasting gorgeous scented wax melts that last. Great for gifting too. Will definitely recommend and buy again.
November 21, 2022
Reply from Pongy
Thank you so much for your lovely review!
We really do appreciate it 💛
Excellent service very prompt and super…
Excellent service very prompt and super quick delivery will definitely buy from them again. The wax melts filled my room with a lovely Candycane fragrance and last through several burns
November 19, 2022
Reply from Pongy
Thank you so much for your lovely review!
We really do appreciate it 💛
No smell hardly at all very disappointed
November 16, 2022
Reply from Pongy
Hi Aline,
We have already sent you an email regarding your feedback as we do have a Smellback Guarantee, if you send your melts back to us we can refund you for your order.
Reply from Pongy
Thank you so much for your lovely review!
We really do appreciate it 💛
Received in good time
Received in good time
Packaging was beautiful.
Haven't used yet but they do smell gorgeous 😍
November 14, 2022
Reply from Pongy
Thank you so much for your lovely review!
We really do appreciate it 💛
The wax melts aren’t very strong…
The wax melts aren’t very strong couldn’t hardly smell anything.
November 16, 2022
Reply from Pongy
Hi Sandra,
We have a smellback guarantee as we’re aware not everyone’s nose is the same… we’ve sent you an email regarding our refund process ☺️.
Reply from Pongy
Thank you so much for your lovely review!
We really do appreciate it 💛
Not very pongy for me sorry
November 16, 2022
Reply from Pongy
Hi Gillian
We have a smellback guarantee as we’re aware not everyone’s nose is the same… we’ll email you shortly regarding our refund process ☺️.
excellent service and speedy delivery x…
excellent service and speedy delivery x could do with a little more Scent in the melts
November 17, 2022
Reply from Pongy
Thank you so much for your review ☺️💛
Lovely
The packaging was great and the items were exactly as written about in your review.
November 16, 2022
Reply from Pongy
Thank you so much Barry! We really appreciate it ☺️💛
I bought these for a gift
I bought these for a gift. Very nicely packaged and love the free gift of a wonderful smelling melt.
November 15, 2022
Reply from Pongy
Thank you so much Natalie! We really do appreciate it ☺️💛
Did not find the wax melts to have much…
Did not find the wax melts to have much fragrance.
November 10, 2022
Reply from Pongy
Hi Margaret,
We do have a smellback guarantee as not everyone’s nose is the same - we’ve popped you an email regarding a refund ☺️
Nice Range of Products
Nice range of scents available but not too many. It was very easy to order, delivery within the week and a bonus sample included. Lovely scents and even a refund when I forgot to use an available discount code. Great little business I will be recommending to friends and using again myself.
November 3, 2022
Reply from Pongy
Thank you so much for your kind words Jane! We really do appreciate it and we are so pleased you love them 💛
Reply from Pongy
Thank you very much Louise!☺️💛
From ordering to delivering was 100%..
From ordering to delivering was 100%... Smells are to cry for... Deffo ordering again xx
November 5, 2022
Reply from Pongy
Thank you for your kind review! We really do appreciate it 💛
Customer service is brilliant
Customer service is brilliant, delivery prompt and so pleased with my highly fragranced wax melts.
November 4, 2022
Reply from Pongy
Thank you for your review Mary, we really appreciate it 💛
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