Poole Alcock Family Law Reviews 

17
TrustScore 4.5 out of 5

4.3

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  1. Legal Services

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Specialist family solicitors, supporting clients for over 130 years


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4.3

Excellent

TrustScore 4.5 out of 5

17 reviews

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4.3

All reviews

(17)

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Rated 5 out of 5 stars

Severance Agreements

Jamie was helping me on this, incredibly knowledgable but broke all points down so that I could understand.

Very down to earth and easy to work with couldn't recommend these guys more.

August 1, 2022
Unprompted review
Rated 2 out of 5 stars

Stressful

Initial conversation regarding payment didn’t reflect sudden invoice requests.
No communication or progress for over 6 months and initiated by myself as concerned, told not enough funds paid to progress but when challenged in £900 credit . Asked to drop marriage certificate in as poor copy sent to courts , when challenged you had received it 6 months earlier .
Might as well have used an online divorce as felt like I managed every step of completion myself and paid fir the pleasure . Divorce took over 12 months and was a straight forward uncontested , very stressful.
Had to use Poole Alcock again as previously used to purchase property .
Wouldn’t use again

January 29, 2022
Rated 5 out of 5 stars

Divorce

Poole Alcock have recently guided me through my divorce. The concise information I was given made the experience far less traumatic that it might otherwise have been. My solicitor was always very quick to respond to my queries and on the rare occasion he was not available they would be picked up by another member of the team. I felt my needs and requirements were understood and met in a professional but caring manner. I would highly recommend this firm of solicitors.

January 25, 2022
Unprompted review
Poole Alcock Family Law logo

Reply from Poole Alcock Family Law

Thank you for this feedback Helen. I am glad to hear that we were able to meet your requirements with our service.

Rated 4 out of 5 stars

Contacted the team about a situation…

Contacted the team about a situation with my children. They were very helpful with the beginning processes, but it did go quite quiet towards the end and updates seemed very scarce (not 100% at fault here, awaiting responses takes time as I am aware). Overall positive experience, would recommend.

January 23, 2022
Unprompted review
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Reply from Poole Alcock Family Law

Thank you for taking the time to leave this lovely review James. I am pleased to hear that you had a positive experience with the team.

Rated 5 out of 5 stars

Professional, committed and efficient

Professional, committed and efficient. My solicitor was Rachael Day. Rachael is a very knowledgeable and experienced solicitor, who had a lot of insight into my case, providing me with confidence and reassurance. Rachael is clear, honest and very good at explaining difficult information in a sensitive way.
My case was a difficult and emotional case. However, Rachael was very supportive and caring, in a professional manner. Rachael always represented me to the best of her ability and her work was always very productive. Rachael is a good listener and always gave me constructive legal advice. Although Rachael was my solicitor, there were times when i spoke to her colleagues. Rachael's colleagues were very helpful, experienced and mirrored Rachael's professionalism. I would highly recommend poole alcock solicitors

December 3, 2021
Unprompted review
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Reply from Poole Alcock Family Law

Thank you for taking the time to leave this feedback. It's really great to hear that Rachael was able to help you through this difficult time.

Rated 5 out of 5 stars

Highly professional

Great communication and made me feel I was in very competent hands.

October 31, 2021
Unprompted review
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Reply from Poole Alcock Family Law

This is a great review Andy. Thank you!

Rated 5 out of 5 stars

Lisa was absolutely fantastic

Lisa was absolutely fantastic! Always kept me up to date with things and always made me feel like I was in control of everything. Always only an email away and always had all the answers. Thank you Lisa….

July 26, 2021
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Reply from Poole Alcock Family Law

Thank you for your kind comments Paul. I have passed these on to Lisa and her team.

Rated 5 out of 5 stars

Poole Alcock we're very helpful and…

Poole Alcock we're very helpful and kept me informed all the way though my divorce, thanks for all your help, would recommend

May 28, 2021
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Reply from Poole Alcock Family Law

Thank you for the lovely review!

Rated 5 out of 5 stars

Lisa Ball is amazing!

After a terrible 20yr marriage I decided to move on. Lisa was absolutely fantastic!!! The support she gave me was second to none. Always kept me up to date with things and always made me feel like I was in control of everything. I cannot thank her enough. There was so many times she would listen to me rant and very often get upset. Thank you Lisa, you are amazing!!!! :)

May 21, 2021
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Reply from Poole Alcock Family Law

Thank you for your kind comments Clare! Your feedback has been passed along to Lisa and her team.

Rated 5 out of 5 stars

Helpful service

Helpful service . Only comment was Covid screen hindered being able to hear clearly. Unfortunately nothing can be done about this.
Thank you

May 21, 2021
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Reply from Poole Alcock Family Law

Thank you for taking the time to leave this review!

Rated 4 out of 5 stars

Hi very good but sometimes difficult…

Hi very good but sometimes difficult to speak to your solicitor when one has left a message for them to call you back. This is only on the house side. But i realise that at the moment things have gone mad in the buying and selling of property.
However on the divorce side in your guidelines it tell me not to use names but i HAVE to say helen stoller was brilliant very professional and kind to me when I was down and ill. Please don't let helen go she is a asset to you. I would like to take this opportunity to say many many thanks for all your hard work on my behalf.
Mark Gregory

May 21, 2021
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Reply from Poole Alcock Family Law

This is a great review, thank you Mark!

Rated 5 out of 5 stars

Divorce is a difficult time but I found…

Divorce is a difficult time but I found Helen very supportive and always available to answer my questions and speak with me on the phone. I would recommend to others looking for family law advice (and already have)

May 21, 2021
Poole Alcock Family Law logo

Reply from Poole Alcock Family Law

Thank you for the lovely review Kate. I am pleased to hear that you felt supported by Helen through this difficult time.

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