While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Hot Tub Store
  2. Hot Tub Repair Service

Written by the company

Over the last 12 years or so we have grown our business year on year and with hundreds of successful hot tub installations you can be assured that Pool Spas know what we are doing. Buying a Hot Tub or Swim Spa is a substantial investment for most people, and with a lot of models costing in excess of a small car, when choosing a supplier for your hot tub installation - trust, knowledge and experience ensure you are getting the best possible protection. Pool Spas utilise our industry experience to select a range of products that not only offer great value for money and unsurpassed quality but we are confident they represent the best-of-breed Hot Tubs and Swim Spas in the industry today, offering our customers the best possible value for their investment. Our range of Hot Tubs and Swim Spas has everything ranging from smaller models suitable for 2 adults up to 25 foot long behemoths you can swim in - we really do have something to suit all requirements and pockets and even can even offer a great finance package on certain models. As well as our comprehensive range of Swim Spas and Hot Tubs, please remember we also offer a range of high quality Saunas and Gazebo's as well as a full servicing option and wide range of spa consumables. We also offer FREE delivery to all areas of mainland Britain excluding the Scottish Highlands & Islands, free installation excluding crane hire (where needed), a free starter kit containing all the accessories you need, free water management training and free steps so you can safely enter and exit your hot tub. If you have any questions about any of the services we offer, please feel free to contact us, we would be only too happy to help.


Contact info

3.0

Average

TrustScore 3 out of 5

2 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I have waited 2 years for…

I have waited 2 years for delivery...spoken to various people including Joanne. Who apparently left the company and then chloe. Was promised delivery. I've spent 15k and still no product. What am i meant to do?Their number doesn't receive calls anymore. And no response from emails. There live chat doesn't communicate either. Has the Company folded? Their bathroom sister company has the same number and doesn't connect either. Have they stolen my money?

August 30, 2023
Unprompted review
Rated 5 out of 5 stars

Great supplier

As a landscaper I have used pool spas now for supply of my hot tubs etc for nearly 10 yrs now and found there service an quality of hot tubs to be top notch and wouldn’t hesitate to recommend them

January 30, 2023
Unprompted review
Poolspasuk logo

Reply from Poolspasuk

Thank you Kenny!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look