Poooliprint Reviews 632

TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

The handheld poooliprint L1 is a cool little invention. It fits in my purse thus it is easily transported. Basically, it prints out a black and white photo on a receipt type paper. The instructions... See more

Rated 1 out of 5 stars

I'll start by saying I have a black and white printer and one of their color printers, both of those work great, which is what lead me to this next purchase. The PoooliPrint Z1 Color Photo Camera... See more

Company replied

Rated 2 out of 5 stars

I am underwhelmed to say the least. i bought the "higher resolution" printer and everything looks like it came out of an over the hill xerox machine. shipping takes forever and paper is very expensive... See more

Company replied

Rated 1 out of 5 stars

Waited many weeks for the printer to arrive, only to find out it cannot be paired with my iPhone, message saying it’s unsupported! Impossible to get hold of anyone from pooliprint, they have now disap... See more

Company replied

Company details

  1. Art Handcraft

Written by the company

Poooliprint® is a pocket printer for Apple and Android devices. Its a thermal printer so you don't need ink and you can print pictures, images, notes and more from your smartphone.


Contact info

3.5

Average

TrustScore 3.5 out of 5

632 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Great company and product

Great product delivered reasonably quickly. Customer service are attentive and I can happily recommend this company.

September 28, 2022
Unprompted review
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Reply from Poooliprint

Hi Maff! We’re so happy to hear from you! Thank you for your valuable feedback. ☺

If you need any further assistance please contact our friendly customer support team at support@poooliprint.com and we will be happy to assist you! Thanks again! :)

Joey
PoooliPrint™ Support Team
[https://www.poooliprint.com/](https://www.poooliprint.com/)

Rated 2 out of 5 stars

Product Not sent yet

although I have received tracking my orders (2) are not in transit. They are still waiting to be dispatched. Please send them. I note there are several negative reviews about product not being delivered. I have had no response to my emails yet so I hope this is not the case.UPDATE: still waiting... its in transit but is taking forever nearly a month now!

September 28, 2022
Unprompted review
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Reply from Poooliprint

Dear customer,

We always ensure orders are delivered to our customers in a timely manner. We aren't able to identify you as a customer and we sent you a request to find out what is your order number, this way one of our customer representative can reach out to you with an update and ensure you will get your order delivered.

Feel free to reach out to support@poooliprint.com with more info and we will get your inquiry processed in a timely manner.

Thanks,

Joey
PoooliPrint™ Support Team
https://www.poooliprint.com/

Rated 4 out of 5 stars

More than just a toy...

Bought as a "that could be a fun toy" but has already moved into useful as well as fun. Currently working on a photo montage using Pooli, and found it's a godsend for personalised notes on presents.
Thoroughly recommended

September 26, 2022
Unprompted review
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Reply from Poooliprint

Thank you for rating us! In order to help us improve, please email support@poooliprint.com with your feedback and we'll be happy to address any issues.

PoooliPrint™ Support Team
https://www.poooliprint.com/

Rated 5 out of 5 stars

Handy & cute

This is a handy, cute, pocket-sized printer! It works so easy and really brings your journaling/crafts to life. I love how you can customize the colors of the printer too.

September 22, 2022
Unprompted review
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Reply from Poooliprint

Hi Sophia! We're so happy that you're loving your new printer! Thank you for the awesome review! ☺

If you need any further assistance please contact our friendly customer support team at support@poooliprint.com and we will be happy to assist you! Thanks again! :)

Joey
PoooliPrint™ Support Team
[https://www.poooliprint.com/](https://www.poooliprint.com/)

Rated 5 out of 5 stars

Bought this 2 print shipping labels for…

Bought this 2 print shipping labels for things I sold on vinted and absolutely love it don't have to worry about the machines working in shops 2 print label I just print and post.

August 11, 2022
Unprompted review
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Reply from Poooliprint

Hi Kerry! We're so grateful that you took the time to share your feedback with us. Thank you so much! Have a nice day! ☺

If you need any further assistance please contact our friendly customer support team at support@poooliprint.com and we will be happy to assist you! Thanks again! :)

Joey
PoooliPrint™ Support Team
[https://www.poooliprint.com/](https://www.poooliprint.com/)

Rated 5 out of 5 stars

Perfect mini printer for journaling and planner

Very easy to use. Perfect for creating journal or planner. The design are also cute.

September 15, 2022
Unprompted review
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Reply from Poooliprint

Hi Tháo Nguyên! Thank you so much for taking the time to leave us this amazing review. ☺

If you need any further assistance please contact our friendly customer support team at support@poooliprint.com and we will be happy to assist you! Thanks again! :)

Joey
PoooliPrint™ Support Team
[https://www.poooliprint.com/](https://www.poooliprint.com/)

Rated 1 out of 5 stars

Terrible

Terrible. Truly prints like a convience store or wallmart receipt. No where does pooli say that it only prints in black and white. This product is junk. I wish I could return it. Buyer Beware. 20 dollars is alot in today's economy with inflation.

July 19, 2022
Unprompted review
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Reply from Poooliprint

Dear Cyndi,

We are sorry that you are not happy with the results you are getting with your printer. We truly believe that with some help from our customer support team, you could get much better results by finding the correct settings for your printer.

Also, we don't sell $20 printers so we are unsure what or where you purchased. Please send us an email at support@poooliprint.com with your order number and we will send you personal support based on the product you purchased.

Regards,

Joey
PoooliPrint™ Support Team
https://www.poooliprint.com/

Rated 5 out of 5 stars

Poooliprint is my favorite handheld…

Poooliprint is my favorite handheld printer!! The various paper options and ease of the app make adding photos to my planner and journal fun and easy

September 18, 2022
Unprompted review
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Reply from Poooliprint

Hi Renée! Your kind words about our product are really appreciated. We love making our customer’s days and we can’t wait to have the opportunity to make you smile again! Thanks for choosing us! ☺

If you need any further assistance please contact our friendly customer support team at support@poooliprint.com and we will be happy to assist you! Thanks again! :)

Joey
PoooliPrint™ Support Team
[https://www.poooliprint.com/](https://www.poooliprint.com/)

Rated 5 out of 5 stars

Love my printer and the different paper…

Love my printer and the different paper options. My bullet journal looks amazing thank you

September 19, 2022
Unprompted review
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Reply from Poooliprint

Hi Natalie! Thank you so much for amazing review! Have a wonderful day! ☺

If you need any further assistance please contact our friendly customer support team at support@poooliprint.com and we will be happy to assist you! Thanks again! :)

Joey
PoooliPrint™ Support Team
[https://www.poooliprint.com/](https://www.poooliprint.com/)

Rated 5 out of 5 stars

Happy printing & stick eveywhere!

Hello Poooli fam 👋

Poooliprint printer machine is so fun & easy to use, pocket size, wireless rechargeable, bluetooth connection and very fast to install, connect and print images, tags, labels and can be sticky notes reminder perfect for home & office use.

September 16, 2022
Unprompted review
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Reply from Poooliprint

Hi Paper Flower Journal! Hearing how much you love our printer has brightened up our day! Thanks for the great review you left us and for choosing to shop with us! ☺

If you need any further assistance please contact our friendly customer support team at support@poooliprint.com and we will be happy to assist you! Thanks again! :)

Joey
PoooliPrint™ Support Team
[https://www.poooliprint.com/](https://www.poooliprint.com/)

Rated 5 out of 5 stars

Fantastic product!

Fantastic product! This printer is extremely convenient and simple to use; it is also a must-have device if you need to print labels or journaling materials as quickly as possible.

September 12, 2022
Unprompted review
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Reply from Poooliprint

Hi Rose Marie! Thanks for the awesome review about our printer. We’re so pleased to hear it's working just as it should and that you’re enjoying it so much! ☺

If you need any further assistance please contact our friendly customer support team at support@poooliprint.com and we will be happy to assist you! Thanks again! :)

Joey
PoooliPrint™ Support Team
[https://www.poooliprint.com/](https://www.poooliprint.com/)


Rated 5 out of 5 stars

I am so happy with my Poooli printer

I received my mini printer about a week ago and since then I haven't put it down at all and it's so small that I just take it with me everywhere I go. I love the Semitransparent sticky roll with which I create my own stickers and make my planner and journal pages so pretty. I just love it so much!!

September 10, 2022
Unprompted review
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Reply from Poooliprint

Hi Marsia! We're so happy to know that you are enjoying and loving your new printer! Thank you for the sweet review. ☺

If you need any further assistance please contact our friendly customer support team at support@poooliprint.com and we will be happy to assist you! Thanks again! :)

Joey
PoooliPrint™ Support Team
[https://www.poooliprint.com/](https://www.poooliprint.com/)

Rated 5 out of 5 stars

This is such a life saviour

This is such a life saviour. Easy to use and journalling has never been this fun!

September 10, 2022
Unprompted review
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Reply from Poooliprint

Hi Hina! We really appreciate you taking the time to leave us a review. Thank you so much! Have a good day! ☺

If you need any further assistance please contact our friendly customer support team at support@poooliprint.com and we will be happy to assist you! Thanks again! :)

Joey
PoooliPrint™ Support Team
[https://www.poooliprint.com/](https://www.poooliprint.com/)

Rated 5 out of 5 stars

Love it!

Love it!! Use it alot for my kids school day stuff and sticker reminders for him for the day!!

August 3, 2022
Unprompted review
Poooliprint logo

Reply from Poooliprint

Hi Sammy! We're glad that you're loving your new printer! ☺

If you need any further assistance please contact our friendly customer support team at support@poooliprint.com and we will be happy to assist you! Thanks again! :)

Joey
PoooliPrint™ Support Team
[https://www.poooliprint.com/](https://www.poooliprint.com/)

Rated 1 out of 5 stars

SCAM!!!! Awful customer service!

Awful customer service!! Do not buy from this company. I placed 2 orders and my order was shipped in 4 packages and 1 of them is just stuck in transit or at least that’s what the tracking number says. The company stated that my order was already delivered and provided me with a tracking number that was for a completely different order and told me to ask my neighbors but after much research I got the correct tracking number which was never emailed to me so now I have a bunch of poooli paper and accessories but no printer to use it in!! I am very frustrated and will never buy from them again!! No response from email support and only 1 response from Facebook support with wrong information. SCAM!!

September 2, 2022
Unprompted review
Poooliprint logo

Reply from Poooliprint

Dear customer,

We are sorry to hear that you still haven't received your order.

Please contact us at support@poooliprint.com and provide your order number so that our customer support team can investigate. Someone will get back to you in 1 business day.

Thanks,

Joey
PoooliPrint™ Support Team
https://www.poooliprint.com/

Rated 5 out of 5 stars

Super awesome thermal printer

Super awesome thermal printer! I’ve been eyeing them for some and decided to buy it. I’ve fallen in love. Great for planning/journaling on the go. Really loving the transparent sticker paper for my hobonichi weeks spreads. Customer service has been great too.

September 2, 2022
Unprompted review
Poooliprint logo

Reply from Poooliprint

Hi Jen! We really appreciate you taking the time to leave us a review. We’re so happy to hear that you had a great experience with us. ☺

If you need any further assistance please contact our friendly customer support team at support@poooliprint.com and we will be happy to assist you! Thanks again! :)

Joey
PoooliPrint™ Support Team
[https://www.poooliprint.com/](https://www.poooliprint.com/)

Rated 1 out of 5 stars

Scam do not order from them they steal…

Scam do not order from them they steal your money beware of them, even if you email they will ignore you. They have ignored me I emailed them literally 50 times they ignored me, I can't believe the horrible experience, do not read there web reviews they pick to show the good ones only. Scam scam scam

September 1, 2022
Unprompted review
Poooliprint logo

Reply from Poooliprint

Dear Sarah,

We apologize for any inconvenience, orders are processed quickly and automatically to ensure our customers satisfaction and avoid any delay for the delivery. Fortunately, our shipping department was able to catch your order just before it went out and we have fully cancelled and refunded your order.

We sincerely apologize for any inconvenience this may have caused and we wish you a pleasant day.

Regards,
Joey from the Poooliprint team.

Rated 1 out of 5 stars

REAL REVIEW DO NOT BUY

REAL REVIEW DO NOT BUY

This company is fraudulent I had placed two orders accidentally then asked them to cancel one of them & they responded they can only cancel the cheaper order then I sent them 15 emails saying cancel both orders I don’t want the product & they ignored me I then sent another 20 follow up emails & THEY ignored me and shipped both items out stealing my money. I DO NOT RECOMMEND THIS COMPANY DISGUSTING SERVICE

September 1, 2022
Unprompted review
Poooliprint logo

Reply from Poooliprint

Dear Sarah,

We apologize for any inconvenience, orders are processed quickly and automatically to ensure our customers satisfaction and avoid any delay for the delivery. Fortunately, our shipping department was able to catch your order just before it went out and we have fully cancelled and refunded your order.

We sincerely apologize for any inconvenience this may have caused and we wish you a pleasant day.

Regards,
Joey from the Poooliprint team.

Rated 5 out of 5 stars

Great for that perfect touch

Great customer service, plus a great little tool! I make cards for special occasions and being able to add a picture adds so much love and sentimentality to each card.

Setting up the printer with the paper was easy, as was connecting to the app. I have printed photos as well as just text and they both look great. I wish I could share photos on here! Just buy this, you will love it!

August 31, 2022
Unprompted review
Poooliprint logo

Reply from Poooliprint

Hi Krissie! Thanks so much for your review. We love getting feedback about our product. And take pride in our customer service. We're so happy that you are enjoying your new printer. ☺

If you need any further assistance please contact our friendly customer support team at support@poooliprint.com and we will be happy to assist you! Thanks again! :)

Joey
PoooliPrint™ Support Team
[https://www.poooliprint.com/](https://www.poooliprint.com/)

Rated 5 out of 5 stars

I’ve tried many portable printers but…

I’ve tried many portable printers but Poooliprint is the best one yet, I love the design, the easy access to different templates and fast printing process! Definitely a must-have for anyone looking for journaling tools or a portable grocery shopping list — printer! 😗💗

August 30, 2022
Unprompted review
Poooliprint logo

Reply from Poooliprint

Hi Peanut! We are so grateful for your kind words. Thanks for sharing your review with us. ☺

If you need any further assistance please contact our friendly customer support team at support@poooliprint.com and we will be happy to assist you! Thanks again! :)

Joey
PoooliPrint™ Support Team
[https://www.poooliprint.com/](https://www.poooliprint.com/)

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