Website easy to use and no issues submitting order in Dec. I have since had 3 of 4 back ordered items delivered but one item's release date has been extended from Feb 26 to Sept. I requested a refund... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I cancelled a preorder which was delayed due to low stock. I have now been waiting 3 weeks without a refund been processed. I have tried to email the customer service twice since for an update but si... See more
Company replied
*EDIT* Order number S7-5641 Placed the above order on the 9th January with the website saying one of the items was released on the 12th Jan and there was a 48 hour tracked delivery service. I hav... See more
Company replied
I’ve had a really good experience using this company. Their website is easy to navigate, ordering is simple, and I’ve always found the whole process very straightforward. Even when deliveries take a l... See more
Company replied
Company details
About Pop in a Box
Written by the company
Pop In A Box
Helpful links
Pop In A Box is the best Funko POP! Vinyl subscription in the UK, with a unique pop collection tracker.
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Northwich, United Kingdom
- 0161 713 0186
- popinabox.co.uk
2.8
Average
13K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Will not be ordering from popinabox again!
Will not be ordering from popinabox again as the last 5 pre orders have been cancelled on me and now struggle to get a hold of them. Very disappointing!
Did not receive message.
Then when I didn't reply to no message, tried to flag my review as not a genuine experience.
April 4, 2023
Reply from Pop in a Box
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
The website is very easy to use,always…
The website is very easy to use,always great offers and fast delivery.
March 30, 2023
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Easy to order…
Offer automatically came off in basket and I didn't have to faff with code. Easy to order, quick checkout.
March 28, 2023
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Good service & quality items.
March 28, 2023
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Each Every order has bern good.time I have ordered the goods have…
Each time I have ordered the goods have come promptly,well packed,and have been just as advertised.I have always been very happy,thank you.
March 26, 2023
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Misleading promotional offers
Edit: I have changed my star rating as Pop in a Box have offered to credit my account with £15 to allow for the discount.
—————————————
Misleading promotional offers. I signed up to the mailing list because I was incentivised by the offer of 10% off any in stock item.
I received the discount code, but was disappointed to see that the code wouldn’t activate with the product I was trying to buy. As the product had money off already, apparently the code wasn’t valid. This was not made clear in the mailing list pop up request.
This is misleading. I will not be purchasing anything from this site or any of THG’s affiliates. Shady business practice and anti-consumer.
Edit: I have been asked to send extra info to Pop In A Box - I have sent them my phone number and full name, but I obviously couldn’t send an order number as I was unable to proceed with the order due to the discount not working.
Edit 2: it’s been a couple of hours now and I haven’t heard anything. I would think the replied Pop in a Box issue on trust pilot are damage limitation, meaning they appear like they are addressing concerns when in fact nothing happens. Shady.
March 28, 2023
Unprompted review
Reply from Pop in a Box
Hi Adam,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the request sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Stephen
THIEVES! AVOID AT ALL COST
I would give it less stars if I could, AVOID THESE SCAMMERS!! THEY TAKE YOUR MONEY AND DONT REFUND YOU!!
I ordered many pops from this company over 2 YEARS AGO! Paid in full, they apparently have a ‘no payment until dispatch’ policy which is complete nonsense but for some reason they are adamant about? Ive tried to cancel this order multiple times, provided bank statements to prove I’ve been charged but the incompetent customer service team ignore all of this and do not progress the cancellation and refund. I have tried for months to progress until they finally say they will work it out and get back to me which of course THEY DONT, once I press for update they send another generic message, (if you message them as much as me you will see they send the same messages regardless of what you say) stating that they don’t take payment, completely ignoring everything I’ve said even though I’ve proved otherwise.
DO NOT GIVE THIS COMPANY MONEY
March 28, 2023
Unprompted review
Reply from Pop in a Box
Hi Ana,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the refund of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Waited 6 months for items before I eventually cancelled my order
Pre-ordered some Pop Funkos in September, with the release date given as November. It got to November and the release date was pushed back to January. Chased up the order in January and was assured that the order was still going through and that there was just a delay at the manufacturer. Shortly after, I received an update (which I didn’t actually see) that my items would be with me in April.
I’d heard nothing since January so chased it up again yesterday to find that the website doesn’t even sell Pop Funkos anymore and so it’s highly unlikely that my order will be fulfilled. Haven’t been sent any updates letting me know of this either. Contacted PIAB and received the exact same message, copy and pasted, that they’d sent me back in January. Have cancelled my order and bought the Pop Funkos from elsewhere because they were released on every other website back in November.
It’s an absolutely shocking way to run a business, making people wait 6 months and more (I’ve seen the other reviews!) for their items, without bothering to keep them updated and then lying to them when they ask for updates. I’ve never had to wait for items like this before and will never buy from PIAB again. Avoid avoid avoid!!
March 23, 2023
Unprompted review
Reply from Pop in a Box
Hi Alice,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the request sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Stephen
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Worst service ever
Was passed around to 4 different people. No one knew what they were doing. Worst service ever. Absolute joke.
March 21, 2023
Reply from Pop in a Box
Hello Gareth,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Liam
Absolute Shambles
UPDATE: Pop In A Box responded to my review to say that they can see this has been resolved. The resolution is that they can’t fulfil the order and I had to cancel it.
No explanation of why they haven’t bothered to contact me to tell me that there was no prospect of ever getting what I ordered.
Just to reiterate… this company is an absolute shambles.
- - - - - - - - - - -
So I’ve been chasing an order for six months from this company.
Then today i get a reply saying:
“Please take note we no longer produce pops for purchase. “
And lo and behold if you look at their website, Pop in a Box no longer sells “pops”.
Not telling people that already have orders though?
You read the glowing reviews of this company and you‘ve got to wonder how that happens because they really are the worst.
My advice, avoid all shops from The Hut Group.
March 17, 2023
Unprompted review
Reply from Pop in a Box
Hello Steven,
Thank you for your review.
I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations.
Taking a look at your account, I can see that this matter has now been resolved by our Customer Service team.
Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist.
Kind regards,
Liam
Pre-order not in the box
I have spent nearly two years in places being lied to by customer support, with tickets constantly open. Either over discount discrepancies in their emails or how their pre-order items run out of stock when they've sat on shop shelves for months before. To then have over £150 of stock cancelled as they start to sell new "pre-orders" for other items found in shops like amazon & hmv already! Nothing has been resolved, just an automated apology email & a fresh start to carry on the trend
March 16, 2023
Unprompted review
Reply from Pop in a Box
Hello Dorian,
Thank you for your review.
I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations.
Taking a look at your account, I can see that this matter has now been resolved by our Customer Service team.
Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist.
Kind regards,
Liam
Always use this company
Always use this company. Great products and service and value for money. Nuff said!
March 14, 2023
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Pop Customer Service: Thanks Shaun C from the message team
Fantastic support through website messaging service (not chat). Was able to provide all details for Shaun to review which enabled them to confirm refund for items returned. Thank you.
March 14, 2023
Unprompted review
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
My son bought a Cobra Kai Johnny…
My son bought a Cobra Kai Johnny Lawrence Funko Pop. He paid £9.99 plus £2.99 delivery. He bought it over a year ago. When the item failed to arrived, we messaged the company and were told they were waiting for the stock to arrive. We messaged every few months as the promised delivery date came and went. I messaged them again yesterday to be informed that our order had been cancelled. I received no email confirming the cancellation and it had been up to me to chase them. I have also not received any refund at all. Awful experience.
March 13, 2023
Unprompted review
Reply from Pop in a Box
Hi Sally,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the cancelation of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Excellent easy to use website.
March 13, 2023
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Sam was quick to reply and help with my…
Sam was quick to reply and help with my query
March 10, 2023
Unprompted review
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.