Popla Reviews 

TOTAL AND UTTER SCAM. DELAYED FOR NEARLY 3 HOURS IN A SERVICE STATION WHERE SOMEBODY WAS KILLED ON THE MOTORWAY AND ALL THESE TOTAL HEARTLESS THIEVES CARE ABOUT IS A PARKING TICKET. THIS COMPANY SHOULD BE CLOSED DOWN. TOTAL THEFT AND THIS SHOULD NOT BE ALLOWED.
REVOLTING MERCILESS SCAMMERS. CANT REMEMBER THE EXACT DATE BUT THESE SCUMBAGS WILL KNOW

When dealing with this company , you should know that they do not look at evidence given by parkingeye ,
I was charged with a parking fine , and the evidence provided was poor sign posing poor lighting , you could not even work out my make of car , anyway i belevie this firm is being paid comission by parking eye , 100% my case was of good supporting docs , where parkingeye was clearly out of order
Assessor bethany in need of retraining or glasses to be worn when reading evidence
Bad company

Let's be absolutely clear about what POPLA is, because they'd rather you didn't know: POPLA is funded entirely by BPA members — meaning the very parking companies issuing the charges you're appealing against are the ones paying for the service supposedly judging your case.

This is a clear conflict of interest. It's like asking a defendant to pay the judge's salary and expecting a fair trial.

The BPA is self-governing, with no links or accountability to the British Government or any other ruling bodies. The parking companies essentially pay into this scheme and, in return, get appeals found in their favour — even when the evidence contradicts. Protection money, some might say. At the very least, a massive conflict of interest.

My own experience? Evidence submitted, completely ignored. Either didn't look or didn't care about the evidence sent. The adjudicator simply rubber-stamped the operator's position with no meaningful engagement whatsoever. This matches the experience of virtually every reviewer on here.

Since the BPA is funded by its members, there is a conflict of interest in it punishing its membership — and there is anecdotal evidence that complaints have not been dealt with as severely as one might expect. That's a polite way of saying the whole thing is rigged.

Research highlights the need for investigation into the approaches used by the adjudication services, including views of users in relation to impartiality, effectiveness and fairness. Translation: even academics can see this system stinks.

My advice: skip POPLA entirely. Take the matter to court. Let an actually independent judge hear your case. Bring the parking companies to court and cut out POPLA and the BPA. You'll get far more justice in a small claims hearing than you'll ever get from a service bankrolled by the industry it's supposedly holding to account.
A corrupt system. An embarrassment to the concept of "independent" adjudication.

Recieved a parking ticket from that upstanding company parking eye appealed to popla as the signage at the entrance did not exist as parking eye stated so you could not even see it popla agreed there was no signage at the entrance and still sided with parking eye ,absolute disgrace of a company ,maybe popla stands for protection of parking eye losing appeals ,the actual answer I recieved was more of a defence for parking eye ,whom are now just increasing the fine week by week ,daylight robbery

I parked at Churchill Hospital Oxford for under 2 hours the charge for which is £2.70 which I paid via the Evology app. I was then fined for underpayment. I appealed this and it has been rejected on the grounds that 50p of that £2.70 is a service charge so I therefore technically only paid £2.20. I now have to pay a fine of £100. Someone needs to take these people to task. This is daylight robbery.

Evology/Parkingeye/POPLA and the BPA are a disgrace. You all work in association with eachother and POPLA is NOT independent. You all individually claim it is not you who is responsible for the fine being pursued. There is a total conflict of interest and you need regulating properly. POPLA even stated when rejecting my appeal that it was "likely" not definite, but "likely", that the missing 50p is a service fee. So they have rejected my appeal on a likelihood. I doubt that will stand up in court frankly. Grow some balls and cancel the charge. Oh, you can't can you because you are funded by Parkingeye. Silly me.

Do u guys genuinely think nobody knows ur not paid for by the big parking companies... cause nobody else does. The BPA that owns it is run by the big car companies...Google it!
Dont even bother posting the same reply as u have to all the others...its clearly not helpful to anyone who posts these review and u literally have thousands of ppl saying the same thing about the reputation of POPLA. Do u perhaps think something might b askew when Trust Pilot is giving such a low score...check out the other companies getting this level it isn't good.
From a person like the many others that got screwed over by u guys..thanks again!

Not sure how qualified these people are but you could get someone from the streets to review these cases.

Popla are a absolute disgrace siding with the parking firm who had zero evidence i parked illegally when infected i parked correctly but they said it was a staff car park only which is a lie.if they had bothered doing there research they would have found out that they were lying.poplar you are a utter waste of time

Scam appeals process for greedy and tricky parking operators

Submitted clear evidence including a paid ticket, but the decision appeared one-sided and favoured the parking company. Important fairness issues were not properly addressed. Very disappointing experience.

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Thank you for responding. However, I submitted clear evidence including proof of payment and concerns about unclear terms. These issues still appeared overlooked. A generic response about fairness does not address the actual problems raised.

I contacted them directly but concerns remained unresolved.

My son is a Uni Student, forgot to top up his account for a parking fine of £2 as last semester he paid by direct debit. We have appealed all the way from £2 to now £110
We are now at court stage, we have paid £110 as it is worrying him and he has really important exams !!
It’s daylight robbery !!!

I paid for my parking and kept the ticket, but only partially entered my reg number. Apparently POPLA feel that it is perfectly alright for a parking company to fine you even if you have a valid ticket, because in the small print on the car park somewhere it says so. Apparently now it is also fine for a company to charge me £100 pounds for a "keying error" because I should have known to just eat this "S!&T" and pay the kindly reduced fine for parking I had already paid for, in the first place. POPLA are just there to suggest to you that there might be a reasonable solution, so you have to give the companies their full fine in the end.

Simply appalling.
POPLA don't read the evidence or if they do they chose to ignore it.
UKPC parking admitted in their statement that I was not parked in a recognised parking bay but insisted I had breached their rules for a legitimate bay. If I had more time I would have taken it further, as any judge of worth would have laughed them out of court.
I suggest anyone who believes they have been wronged by UKPC just pay the reduced £60 unless you have a huge amount of spare time. This is legitimised robbery and the sooner the government bring in new legislation to curb these shady private parking firms the better.
I will await the stock reply to this saying they are independent and their adjudicator laid out their findings etc etc blah blah blah but the truth is they are a bunch of con-artists.
UKPC and POPLA ...Shame on you but your days are numbered.See less

As you will see from Popla's response their reply is clearly AI and has not even specifically responded to my review. Gas lighting at it's highest level. Crooks and con-artists. I urge everyone to petition your MP to have this lot closed down and the Private parking companies properly legislated.

These guys are the worst, Funded by private operators and claimed independence on the decision. Repeating the shit reasons from Euro carpark and not even giving a closer look of evidence.

Not worth 1 Star but had to enter something to enable a review.
The £zombies that work for POPLA do not answer any genuine complaints
UKPC charge went from £60 to £170 and debt collection threat within the space of 3 weeks whilst out of the country
I sent 3 registered post letters with no response
My vehicle also was registered for loading trade goods
Staff at UKPC and POPLA brains cannot think beyond ££

My rejected appeal for the reasons stated was a joke, basically just ignored the basis of my appeal with no valid reason, completely biased towards its paymasters (the company who issued the wrongly-given ticket). It's all about money. Will go through the courts instead.

Woeful, BEYOND WORDS. Tried to raise an appeal against the vultures “Parking Eye”. I was issued a PCN as although I paid what the parking machine asked of me, it wasn’t sufficient as the car was parked for a slightly longer period of time. I explained this to both Parking Eye, and then to POPLA. Both companies failed to understand the simple nature of my complaint, so ended up having the pay the fine, with the additional add on costs for the delay caused due to the appeal.
Please don’t waste your time or your energy with POPLA.

POPLA says they're independent, but I've never seen them make an independent decision. I gave them strong evidence that the parking system was down, but they still said there was a sign saying I had to pay. They're working with parking enforcement and getting a commission from them.

Was referred to POPLA by the disgraceful vultures that name themselves 'Euro Car Parks' to appeal a parking charge. I paid the full amount but entered the wrong registration, euro car parks tried to charge me £20 for an admin fee?? I rightly asked them what cost incurred to justify the £20 charge and rightly argued it was was a punitive charge. (Clearly a profiteering scheme). Went to POPLA as I was told to, who inevitably sided with this awful company referencing a court case decades ago where a person overstayed by 10 minutes. Hello??? I paid the full amount and didn't overstay, so it bears no relevance to my situation. There is no way your lawyers are that useless, I now have to pay the full £100 just for appealing... £100 for entering the incorrect registration!! Try to get your head around that. This firm is clearly being bankrolled by the car park companies, there is no regulation or laws against it, this is all a legally mandated crime syndicate, avoid Euro Car Parks at all costs, POPLA and these "independent" law firms are all in it together to screw over the common folk. Together we can make them all bankrupt by just not using them.👊🤞

Either didn’t look or didn’t care about the evidence sent. Went through the complaint procedure too, and still didn’t look at the evidence!! Just said it was private land even though attached to a local authority car park and use the same payment meters. Payment meters stipulated that parking free after 6pm. POPLA also said I sent evidence of the local authority rules from the internet, which apparently was inadmissible, even though it is the exact information on the payment meters. Then stipulated I had raised a complaint about a different car park to the one I was in, even though it was a screenshot of all the car parks and their payment hours in the area!!
**Note to POPLA, I am not interested in your cut and paste comments you like to attach to your reviews. Only comment on this review if you are going to reassess the evidence you have received and overturn your ridiculous decision**

•••Unbelievable!!!! As if I needed proof that POPLA doesn’t read anything!!!! They have copied and pasted a ‘catch all’ response. POLPA, as I said only respond if you were overturning your decision, I take this as confirmation•••