popmart.com Reviews 447

Order no 01856357252709539840 placed on 22nd May 2025 Popmart UK

I am writing regarding this order, which has not been delivered despite 3 weeks of follow-ups. Your team has provided no concrete resolution, tracking updates, or realistic timelines, leaving me with no confidence in your service.

Your response dated 17th June 2025

Dear customer
O1856357252709539840
Your order is on its way back to us (which has been the same response since 7th June 2025). Please keep an eye on the logistics progress and contact us promptly for a solution once the return is successful.

It’s beyond shocking that’s how your customer service operates!

I am FED up with multiple follow ups, leaving me no choice and to ask for a FULL refund through this platform. Regards, JH

They came and raise the prices on all products without letting consumers know which it’s a greed. Also too many bots cause when a release comes out it keeps crashing and nothing has been done so that’s why I give it one star and no one is not talking about nothing! Well that’s my opinion each his own!

Glitchy app. Not able to checkout once in cart. Doesn't do anything to discourage bots. Generally a pretty scummy business that encourages gambling addictions

Its a scam!! DO NOT BUY !! I didn’t received my order ! Customer service doesn’t respond to the email or complaints!

SCAM some scam Chinese company that pretends to sell items that are never in stock

It is impossible to buy anything popular on their website and their customer service is bad. The website crashed and is very unfriendly to customers.

Its a joke ... the main ranges are never ever in stock ! Don't give any indication as to when stock will be available! Now launched match game which only let's you play if you have enough points. Can only gain points mainly by making purchases. Does not make sense if everything out of stock ...

Website or app never work. Always crash and customer service sucks. If I can give negative rating, I will rate -10. If you can not handle this much of traffic, do not even think to release any new popular items or should not even run the website, should just shut it down forever.

Horrible company. Terrible consumer experience. I don't think the craze will last due to how they run their business.

There is no chance you can get anything from this site. They put their own things on Aliexpress with bloated price and tag the same products as "out of stock" on the official website.

Bought an item in the store and it was defective, tried to return it in store at a different location and was told that they can't search up the item/receipt, every store is different. However, their online website said that they can return it to any store. Supposedly, the staff called the manager to tell me the exact same thing and theres nothing they can do to return the item. How can return policies be different depending on the store? They won't accept their faulty items. I deleted the app and no longer felt interested in this product. Please be aware of this company, there are also more customer's experiencing receiving faulty items with possibly a refund less than the item bought.

I watched a reserved item go down to 0 time so thought I stood a chance it reset back to 15 minutes in 0.0000000 seconds its not humans reserving anything popmart themselves are lying to us dont waist your time never in the history of online shopping has a buyer had to do this rubbish. F them

If I could give this site 0 Stars I would, It's crazy how you have to secure a box instead of just making a purchase by adding the items to your cart.

I think because they didn’t show up and they didn’t restock and they also the thing was. The machine was down and machine was not working and didn’t show up till we stock the machine and they didn’t fix the machine and the machine was broken on that stuff too.

Terrible site. Have spent weeks and hours attempting to secure a Labubu only to get a network error message and/or notifications that the items are on reserve which then continuously get extended. Yesterday I was online from 6:20 pm PST) for the 6:30 pm drop of the Macarons only to get an error message again that did not allow me to check out to items I already had in my cart - this has happened at least 5 times now. I never have issues like this with other vendors. The store absolutely does not care and are reveling in their popularity. I think they forget to understand that it is the consumers that are feeding their wallets and we are getting tired of the bullsh*t

Was trying to purchase a labubu today. I had one in my cart but had to wait till 6:30 to purchase. At 6:30 the website went down, I was able to proceed to payment but then everything crashed. I tried to go back or refresh the page and got an alert that my actions have been restricted and the toy was no longer on my cart?! I was simply trying to make a purchase that YOU make extra hard for me! If it’s this difficult to simply purchase it and I have to be treated with such disrespect and outright gatekeeping, I take it as you don’t want my money so I won't be buying from them again.

Website is complete garbage. Impossible to buy any Labubus. Website crashes constantly, items in my cart disappear, I even get blocked for no reason. But guess who doesn't get blocked? All the bots buying them up. With something so popular you would think you could have a better system? I’m tired of wasting my time.

Customer Service is AI and a joke at best. Policies are intentionally vague and false specifically about cancellations and returns or any issues. The website itself is unreliable and glitches.

Terrible all together

Not a soul will talk to you about anything, its all AI and auto mated responses. They only care about getting paid and that is it. I've spent the last two hours trying to get customer service beyond AI and it hasn't happened. Do not even bother.

I would give it 0 stars if I could! What a useless website! I waited until 12pm to purchase a skullcandy item, as soon as 12 hit they were sold out! How on earth can they sell out within a blink of an eye! I'm disgusted with the service, it's a disgrace. How many do they have in stock, they just give to the greedy that will go on to sell for hundreds of pounds and give to selfish influences that brag on social media!