poppyandpeonies.com Reviews 

147
TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Evaluating 115 reviews, most reviewers were let down by their experience overall. Many people encountered significant issues with customer service, frequently reporting unresponsiveness and difficulty reaching a representative, with emails often going unanswered for weeks. This lack of communication also led to problems with orders, including items not arriving or being delayed. Consumers were also dissatisfied with product quality, noting items breaking down quickly, such as zippers jamming or straps tearing, often within a short period. However, some customers also noted their satisfaction with the products themselves, praising the styling, design, and overall quality of the bags they received. A few other people also felt that customer service was exceptional, quickly resolving issues like missing straps or damaged items.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with many expressing significant disappointment... See more

Customer service

Users describe negative interactions with customer service, with many reviewers reporting that customer... See more

Quality

Customers consistently note negative experiences with quality, with many reporting products arriving with... See more

Response time

Clients share negative opinions on response time, with many reviewers reporting a lack of response to emails... See more

Order

Consumers express significant dissatisfaction with their ordering experiences, citing frequent issues such as... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I hate leaving bad reviews, but this is ridiculous. Their website says you can chat with someone Monday through Friday from 9am to 4pm, but there's never anyone available. Then it asks you to send an... See more

Rated 1 out of 5 stars

I purchased the Go Getter Tote in berry and fell in love with it. I take care of my things and was saddened when it started to break down at the seams and straps but thought it was maybe just a bit of... See more

Rated 1 out of 5 stars

Purchased a commuter backpack in june 2024, within a month the zip jammed and the other wouldn't zip anymore. found it in my cupboard the other day, after contacting them previously with no reply I... See more

Rated 1 out of 5 stars

Overpriced garbage. The bag is poor quality, bulky and heavy, does not perform as promised or expected, and very overpriced. The tumbler holders in the bag do NOT work. I have that in bargain bags and... See more


1.6

Bad

TrustScore 1.5 out of 5

147 reviews

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No history of asking for reviews

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1.6

All reviews

(147)

117 reviews in the last 12 months

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Rated 2 out of 5 stars

I loved my purchase of the cross body…

I loved my purchase of the cross body bag but I only had the bag 1 year and the zipper broke and they will do nothing about it and say they only stand by their products 90 days. I think this is pretty sad and a product such as this, should last much longer. Very disappointed in there customer service.

October 18, 2024
Unprompted review
Rated 1 out of 5 stars

FRAUD! & Rude and useless customer service

Rude and useless customer service! I called because I had reached out several times regarding the unauthorized charge out of my account after I had ordered from their company. They denied the charge and refused to assist me. It was very obvious it was them. I did contact my bank which also verified they helped themself to my account. I had to create a fraud case against them. warning do not buy from them!

September 3, 2024
Unprompted review
Rated 1 out of 5 stars

Poor customer service, rubbish bag!

If you an international customer do not purchase items from this company unless you want to pay ridiculous custom charges. The company lied and mislead customers to pay additional custom charges on top of shipping costs and edited their webpage when it was highlighted. Really poor customer service, takes no accountability for their error, bag quality is rubbish, Avoid at all cost, complete disappointment !!!!

July 2, 2024
Unprompted review
Show reviews in all languages. (147 reviews)

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