Terrible Experience, company lacks professionalism and seems fraudulent. I ordered numerous items that were not as described and some had the worst smell imaginable (metallic and like mol... See more
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I bought a dress in sale which was too small. But it turns out that sale items cannot be returned. This is NOT written on their return page. It is not possible to get in contact with them. They don’t... See more
Gorgeous fabric, impeccable cut, just as seen in photo. Stunning dress I can wear with trainers, boots and sandals. And ethically made. 100% perfect. Thank you, bisoux.
Company replied
Unfortunately, this label sucks. I bought a dress for a high price with really poor quality. When I want to come in contact with the label go discuss this, they dont answer. Not on social media and no... See more
Company details
Written by the company
Substainable women's wear brand promoting ethical fashion. A boho brand that cares about you, our animals & the planet 💚
Contact info
25 rue monge, 75005, Paris, France
- 0630062089
- ben@poppyfieldthelabel.com
- poppyfieldthelabel.com
Terrible Experience
Terrible Experience, company lacks professionalism and seems fraudulent.
I ordered numerous items that were not as described and some had the worst smell imaginable (metallic and like mold). I was very disappointed and respectfully reached out to their customer service for support. Their team was very unfriendly and kurt. I was shocked at the lack of customer service, not even an apology was offered!! On the contrary, they were defensive and claimed they never had issues like this in the past (as I can now see this was a blatant lie, as online reviews are full of stories like mine).
After sending back all of the items I am still waiting for a full refund (going on 3 weeks in counting since the items reached their warehouse). I have now opened an official dispute and will be taking legal action if necessary.
At first I thought Poppy Field might be a young inexperienced company, so I gave them the benefit of the doubt. I even took the time to write them a constructive email where I shared my unpleasant experience as a customer and my disappointment with the lack of apology and rudeness I encountered dealing with them. To this day the company has not responded at all.
Such a shame.
I hope the company will take these countless negative online reviews seriously and remedy their lack of professionalism, so that other customers don't have a similar horrific experience in the future.
Good luck if you still decide to order from Poppy Field.
August 5, 2024
Unprompted review
Reply from poppyfieldthelabel.com
Chère cliente,
Nous vous informons que nous avons remboursé la totalité de votre commande, en déduisant les 10 euros pour le label de retour comme indiqué dans nos conditions générales de vente. Vous avez tout à fait le droit de ne pas être satisfaite de vos articles, et vous disposez de 14 jours pour les retourner.
Vous avez ouvert un dossier sur PayPal, auquel nous avons répondu en fournissant la preuve du remboursement, moins les 10 euros mentionnés dans nos conditions générales de vente, option 1. Nous avons procédé au remboursement le 28 juillet, et votre remboursement via PayPal est prévu entre le 6 et le 11 août. Pour toute question concernant ce délai, il faudra vous adresser directement à PayPal, car cela est indépendant de notre volonté.
Vous êtes libre d'engager des poursuites si vous le souhaitez, mais sachez que nous avons conservé toutes les preuves du remboursement effectué en temps et en heure.
Cordialement,
Don’t buy there!!!
I bought a dress in sale which was too small. But it turns out that sale items cannot be returned. This is NOT written on their return page. It is not possible to get in contact with them. They don’t reply to mails and the telephone number I found is also unavailable. So don’t buy there!! They mislead you and are unreliable.
July 12, 2024
Unprompted review
This label sucks - dont buy from them
Unfortunately, this label sucks. I bought a dress for a high price with really poor quality. When I want to come in contact with the label go discuss this, they dont answer. Not on social media and not on email. Dont buy!
June 20, 2024
Unprompted review
I really fell in love with Poppyfield the label
I bought one dress and one pair of trousers. Both are great! Great fabric, great shape, I love how they fit me. Absolutely perfect!
I will buy again. The shipment was really quick and I was well informed throughout it.
I fell in love with Poppyfield the label. ❤️
Really recommended.
July 28, 2022
shipping is ridiculously slow.
shipping is ridiculously slow.
they should really find a different delivery service company.
July 19, 2022
Unprompted review
Reply from poppyfieldthelabel.com
Dear, Could you let me know your order number ?
I see that your order is being delivered today.
Just so you know, you ordered your order on Sunday, July 10, your order was shipped on July 11, the next day as standard. Unfortunately in France the 14th of July is a national holiday so no business or activity is running. So that probably slowed down the journey of your package
The delays for Luxembourg are always a little longer with the local post office we do not know why and this service is beyond our control.
However, if you are in a hurry we offer an express service with UPS.
Sincerely
Anna
I ordered online
I ordered online. Nothing happened and I went to check where my order was online. It just said order had been cancelled. I had no notification from the company that they had cancelled my order or any explanation as to when until I contacted them and only then did they say I was to be refunded.
June 22, 2022
Reply from poppyfieldthelabel.com
Hello
Yes, unfortunately we have stock problems from time to time on some models especially when sales are high. Here are the joys of computing.
You have received an email from the system that the order has been cancelled and of course automatically refunded on June 17 where it is well notified that the dress is not available.
In addition, you sent us a message on Wednesday to confirm the cancellation of the sale and we replied the next day at the opening to confirm the cancellation and the refund.
The customer service seems very responsive and we are sorry for the inconvenience.
Nice evening
Anna
Love the dress!
June 23, 2022
never again!
never again!
I ordered 3 Items,the material felt weird and smelled like cigarettes.One Item was a different one than I ordered.When I complained,I was told to be rude.
After returning all three items I had to wait almost a month for my refund and even had to remind them.For the return they also charge 10€
June 17, 2022
Reply from poppyfieldthelabel.com
Hello
After checking the items, they absolutely did not smell like cigarettes, the clothes are packaged and stored in a healthy warehouse where smoking and eating are prohibited.
On the other hand you bought a skirt last year which is designed with the same material that you returned, therefore your arguments are not valid.
We are sorry that you are not satisfied, but we confirm that the material is the same and that the refund has been made, despite the unfounded arguments.
No complaints about the product
No complaints about the product. Delivery could be a bit faster but it's nothing too serious
June 14, 2022
Order was cancelled
June 2, 2022
Reply from poppyfieldthelabel.com
Dear Jeannette
Unfortunately these things happen, we have encountered a problem with our software in the last 2 weeks and some of our items have suffered a stock problem including yours.
I understand your dissatisfaction, I offer you a 20% discount code for your next order that I will send you in private message to apologize for the inconvenience.
Sincerely
Anna
Perfect service and very fast
Perfect service and very fast. I am really happy with all items, really love it!
May 31, 2022
Reply from poppyfieldthelabel.com
thank ou so much
Excellent
I received my dress today. I love it!!! It is stylish and very good quality. Just as shown in the photo/website. Very satisfied with product and service.
May 30, 2022
Reply from poppyfieldthelabel.com
thank you so much
Extremly expensive return fees
Extremly expensive to return. Makes no sense. Not ordering again!
May 4, 2022
Reply from poppyfieldthelabel.com
Good evening, we are surprised by your message, the return conditions are clearly stipulated on our website. you have the possibility to return it by your own means or through our platform. By the way, as you use paypal, ii suggest you to follow theinstructions below :
- If you choose to pay with Paypal, returns are free on your side. If an item does not suit you, Paypal will refund the return shipping costs. For more information, click on the link below :
https://www.paypal.com/fr/webapps/mpp/refunded-returns/
We will be happy to help you
Love the dress but large at the top and…
Love the dress but large at the top and small on the bottom.
April 20, 2022
Reply from poppyfieldthelabel.com
thank you so much
Reply from poppyfieldthelabel.com
thank you so much
I ordered and paid.
I ordered and paid.
And then was told that my order was out of stock.
So, why do you ask me my feedback on your product?
October 4, 2021
Reply from poppyfieldthelabel.com
Dear Marie,
We are sorry to read this and we understand your disappointment but unfortunately the stock problems are happening. We encounter these problems due to our logistics and software system.
It is the application which automatically relaunches the opinions.
I apologize for the inconvenience caused.
Jade
Such beautiful clothing
Such beautiful clothing! I love poppyfield! Thank you so much.
October 1, 2021
Return is difficult
September 25, 2021
Reply from poppyfieldthelabel.com
Dear,
I do not understand your dissatisfaction which seems unwarranted.
You sent us an email on Saturday to ask us for a return, our customer service replied to you on Monday with all the details and return adress. Please note that the offices are closed on weekends.
We are waiting for your return in order to proceed with the refund
Kind regards
Jade
Gorgeous and good quality fabrics
Gorgeous and good quality fabrics. I ordered several dresses and to my surprise I kept all of them. Timeless fashion!
August 16, 2021
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