Popsa Reviews 126,101

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the photobooks and prints, highlighting the vibrant colors and thick pages. Many people found the user experience to be very positive, describing the creation process as easy, intuitive, and straightforward. Consumers also appreciate the variety of products available and the overall presentation. However, some customers also noted issues with the ordering process, such as not receiving their products or receiving an older version of their design. A few other people also felt that the website navigation could be difficult, mentioning limitations with layout options, text character counts, and automatic photo placement.

What people talk about most

User experience

Clients share positive opinions on user experience, frequently highlighting the app's ease of use and... See more

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction with the quality of... See more

Quality

Reviewers express satisfaction with the product quality. Many customers praise the excellent quality of photo... See more

Order

People report ambiguous experiences with order. Many customers find the ordering process straightforward and... See more

Website

Users describe ambiguous interactions with the website. Many reviewers found the website easy to use,... See more

Based on these reviews

Rated 4 out of 5 stars

Excellent experience, so easy to do and the quality is amazing. The only reason I did not give a five star is because the album cover already started creasing on the front where it bends when you open... See more

Company replied

Rated 5 out of 5 stars

I bought 2 large standard format photobooks from Popsa recently. It took me a while to get used to the design tool, but once I'd got the hang of it, it was fairly easy & intuitive to use. The ordering... See more

Company replied

Rated 5 out of 5 stars

I found the App really straight forward to use. The ability to navigate one's photos on pages was simple and well defined allowing for a comprehensive layout. I am really happy with the product. Writ... See more

Company replied

Rated 5 out of 5 stars

The photo books are so lovely that I usually give 5 stars but actually with each one I’ve done, I click on wanting 2 extra pages but when the book arrives, there are always 2 blank pages at the end... See more

Company replied


Company details

  1. Photo Printing Service

Written by the company

Creating a souvenir for yourself or a gift for that special loved one has never been easier. Capture life's little moments in a beautiful photobook with Popsa.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

126K reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Good quality photobooks

I bought 2 large standard format photobooks from Popsa recently. It took me a while to get used to the design tool, but once I'd got the hang of it, it was fairly easy & intuitive to use. The ordering process was straight-forward. The photobooks arrived in good condition (though I didn't get any notification when the courier left them in the porch, fortunately they were ok). The photobooks are good and better than the last one I bought 15 years ago (from another company)! The matt finish print quality is good, but maybe next time I'll try the (more expensive) gloss finish to compare. Definitely a good photobook option, and I'd use Popsa again. I want to do this more often so that I see photos, rather than just store them somewhere in the cloud...

March 30, 2026
Unprompted review
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Reply from Popsa

Thank you for taking the time to leave a review 🧡 We’re delighted you had a positive experience with Popsa — your support means a lot.

Rated 5 out of 5 stars

The App was super easy to use.

The App was super easy to use.

April 15, 2026
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Reply from Popsa

We’re so glad to hear you’re happy with your experience 🎉 Thank you for choosing Popsa and for sharing your feedback with us.

Rated 5 out of 5 stars

This was my first time ordering from…

This was my first time ordering from this site. It was very easy to order and I like the offer. This was much easier to use compared to other sites. Looking forward to get my picture book

April 15, 2026
Unprompted review
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Reply from Popsa

Thank you for taking the time to leave a review 🧡 We’re delighted you had a positive experience with Popsa — your support means a lot.

Rated 4 out of 5 stars

Excellent experience

Excellent experience, so easy to do and the quality is amazing. The only reason I did not give a five star is because the album cover already started creasing on the front where it bends when you open the album. Other than that I love the album I made and the quality it top notch and I got it in a week!!!

April 8, 2026
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Reply from Popsa

Thank you for rating us! It's wonderful to hear that you love the app and quality of your order🤩 Regarding the book you received, can you please send us an email with your order number and a few pictures of the issue to trustpilot@popsa.com? We look forward to turning this into a 5 star experience with you. - Vedie🌻

Rated 5 out of 5 stars

Memories…

Easy to use very helpful customer service wonderful

April 15, 2026
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Reply from Popsa

We really appreciate your feedback 💫 It’s fantastic to know you enjoyed using Popsa — thanks for sharing your experience with us!

Rated 5 out of 5 stars

Making Moments Count

I absolutely love the books I ordered! The picture quality is excellent as is the overall quality and presentation of the book. The company promptly rectified an order issue I had. I will definitely order more books as they are wonderful gifts and perfect way to capture special moments!

April 14, 2026
Unprompted review
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Reply from Popsa

Thanks for your lovely review 🌟 We’re thrilled to hear everything went well and hope you enjoy your Popsa product!

Rated 5 out of 5 stars

My 4th Popsa travel book

This was my 4th travel book. Editing pictures and writing comments is easy. I only have a iPhone 11 and the photos turn out sharp

April 15, 2026
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Reply from Popsa

Thank you for your support 🙌 It’s always great to hear from happy customers — we really appreciate you taking the time to share your experience 😊

Rated 5 out of 5 stars

It was very simple

It was very simple. I just hope all my pictures were downloaded.

April 15, 2026
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Reply from Popsa

Thank you for your support 🙌 It’s always great to hear from happy customers — we really appreciate you taking the time to share your experience 😊

Rated 5 out of 5 stars

I found the App really straight forward…

I found the App really straight forward to use. The ability to navigate one's photos on pages was simple and well defined allowing for a comprehensive layout. I am really happy with the product. Writing captions was quite easy although I found the 90 word limit on full pages to be limiting. Can this be extended??
Now I am anxious to see the final product and hope that my trust is fulfilled!

April 15, 2026
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Reply from Popsa

Thank you for your kind review, Barry ⭐ We’re so happy to hear you had a great experience with Popsa 📸 It really means a lot that you took the time to share your feedback.

Rated 3 out of 5 stars

I was very disappointed to miss the 40%…

I was very disappointed to miss the 40% off sale. I ordered this book for my husband‘s birthday and need it before the end of April so I couldn’t wait for an additional offer. But I seem to get offers for 40% all the time.

April 15, 2026
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Reply from Popsa

Thanks for your feedback 🙌

I’m so sorry to hear you were disappointed without having a promo. I appreciate your comments on the pricing and will forward to our development team.
.
We regularly offer new and different discounts, and hope we’ll see you for the next one soon. You can also join our mailing list to be the first to hear of our promotions. Navigate to the Settings in your app to select your notification preferences 😉 -Louisa

Rated 5 out of 5 stars

Navigating the website was super easy!

I have not received my products yet, but navigating your website was extremely easy. I’m super excited about receiving the wall prints.

April 15, 2026
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Reply from Popsa

We really appreciate your feedback 💫 It’s fantastic to know you enjoyed using Popsa — thanks for sharing your experience with us!

Rated 5 out of 5 stars

Perfect!!!

Ol is the best!

April 15, 2026
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Reply from Popsa

Thank you for your kind review ⭐ We’re so happy to hear you had a great experience with Popsa 📸 It really means a lot that you took the time to share your feedback.

Rated 5 out of 5 stars

Lovely product

November 4, 2025
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Reply from Popsa

Thank you for your kind review ⭐ We’re so happy to hear you had a great experience with Popsa 📸 It really means a lot that you took the time to share your feedback.

Rated 5 out of 5 stars

Easy book production

I only recently discovered Popsa, I’ve had 3 books produced now and it’s just so easy. This is the first time I’ve ordered prints so I hope they’re as good as the books

April 14, 2026
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Reply from Popsa

Hello Mrs Howlett, Thank you so much for the 5-star review! We are so glad you discovered us recently and have already found the process easy. Completing three books is a fantastic start, and we’re honored to be the home for your growing collection! 🌟🙌 Thank you for trusting us. We’re confident your prints live up to the standard you’ve come to expect from your books! 🚀📸 - Coen

Rated 5 out of 5 stars

Superior customer service

Superior customer service! They were so helpful when my photos came out darker than I planned, I was given some very helpful tips and a voucher to reprint the books. Outstanding! I will continue to use and recommend Popsa to anyone.

April 14, 2026
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Reply from Popsa

Hello MaryBeth, Thank you so much for the 5-star review! We are absolutely delighted to hear that our support team was able to turn things around for you. We understand the sentimental value of the items you create, so we know how disappointing it is when a print doesn't look the way you envisioned it. We want you to be proud to show it off. Thank you for your loyalty and for your promise to recommend us to others. We can’t wait to welcome you back for a new creation! 🚀📚 - Coen

Rated 5 out of 5 stars

Trés satisfaite

Trés heureuse du résultat de ma commande et du service après vente.

April 14, 2026
Unprompted review
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Reply from Popsa

Bonjour Mona, merci infiniment pour votre avis 5 étoiles ! Nous sommes ravis que votre commande vous donne entière satisfaction. Notre objectif est toujours de vous offrir un résultat à la hauteur de vos attentes, et savoir que notre service après-vente s'est si bien occupé de vous est la cerise sur le gâteau ! 🌟🙌 Merci d'avoir souligné le travail exceptionnel de nos équipes de production et de support. Nous avons hâte de vous accompagner sur votre prochain projet ! 🚀📚 – Coen

Rated 4 out of 5 stars

I’m not too well practiced

I’m not too well practiced, having only made one previous book before. I was happy with the overall product. But I missed half a page somewhere and cut off a few heads in others. Thought I’d checked it all out, but clearly missed some. Maybe I need to keep them smaller. The layout was good and it was easy to use. One annoying thing was once I started the book and before I’d finished I kept getting emailed better offers from Popsa but at the checkout it would never let me apply them.

April 8, 2026
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Reply from Popsa

Hello Lana, Thank you so much for the 4-star review! We are glad you were happy with the overall product, but we’re so sorry about those cut-off photos. We'd love to be able to help you with this. Could you please reach out to us with a few photos and description of the problem via email on trustpilot@popsa.com? 🌟🙌 Regarding those emails—we hear you, and I've made sure to pass this onto the relevant internal team. We look forward to hearing from you! - Coen

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