Overall poor customer service - gives you the run around but never takes care of the issue! Popshelf in Jackson MS is closing and after a horrible experience I can see why. Will never shop at a pops... See more
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Over a week since I placed my order and, despite my emails, I have had no confirmation or communication from them. Poor service for a first time customer who will not be returning.
I still haven't received my item so don't understand why I've got a review request Still waiting
Company replied
First time ordering from popshelf. Super impressed with their speed of shipping and decent level of packaging. I usually order from another UK Pop retailer, but 99% of those orders I've had to wait... See more
Company details
Written by the company
Popshelf is an online store that sells collectibles and toys.
Contact info
Unit 45 Parkhall Business Village, Park Hall Rd, ST3 5XA, Stoke-On-Trent, United Kingdom
- 01618188687
- support@popshelf.co.uk
- popshelf.co.uk
1.8
Poor
45 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Overall poor customer service
Overall poor customer service - gives you the run around but never takes care of the issue!
Popshelf in Jackson MS is closing and after a horrible experience I can see why. Will never shop at a popshelf again!
March 20, 2025
Unprompted review
Middle River MD…
Went to middle river location about 520pm on Thursday. Lights were on but door was locked
May 22, 2024
Unprompted review
Excellent shop
Excellent shop - have used them three times now and have always received my order promptly. Always well-packaged too. Would definitely recommend, and would already be placing another order if they weren't out of stock!
June 15, 2021
Loved the pop
Loved the pop, came in perfect condition in just few days and wasn't very expensive
April 3, 2021
Packaging was great so the items…
Packaging was great so the items arrived in perfect condition, pretty quick delivery considering one item wasnt the easiest to get, great prices and I messaged the Facebook page where I was replied too quickly and helped a lot, will definitely use again
March 25, 2021
Unprompted review
Zero communication
Over a week since I placed my order and, despite my emails, I have had no confirmation or communication from them. Poor service for a first time customer who will not be returning.
March 16, 2021
Amazing service
Amazing all came in mint condition and correctly wrapped, very happy with there service and will be using them from now on
March 13, 2021
very good seller
very good seller, I highly recommend, I will definitely buy it more than once
March 10, 2021
Brilliant service
Brilliant service. Arrived in the allotted time, good condition. Only one criticism would be to make sure there's some bubble wrap around the pop box itself for protection, because the box is just slightly larger than the pop box so the damage can be inflicted easily. But other than that everything was great and I will be buying from this site again.
February 27, 2021
My recent purchase was great
My recent purchase was great. Perfectly packaged, free delivery was great and the kind touch of adding a few sweets into the box too was really nice. My daughter loved her 6" pop from frozen 2.
February 27, 2021
Made up with your selection
Made up with your choice as there are some rare ones at cost price. Some I’ve seen with an asking price of £100 plus whereas on your site there same price as pop in a box who make the actual items.
February 22, 2021
Prompt delivery and excellent tracking…
Prompt delivery and excellent tracking information. Well packaged too.
February 20, 2021
Really impressed as packaged really…
Really impressed as packaged really well arrived very quickly and there were sweets. What more can you ask for
February 20, 2021
Very nicely wrapped in bubble wrap and…
Very nicely wrapped in bubble wrap and paper very impressed definitely use again
February 11, 2021
Everything was exactly as hoped it…
Everything was exactly as hoped it would be, the prompt delivery and the figure itself
February 8, 2021
Lovely came quickly good price
February 7, 2021
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