Poptop Events Reviews 3,579

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and exceptional service, often highlighting their proactive and engaging approach. The booking process is frequently described as easy, simple, and straightforward, with many appreciating the clear communication and quick responses. People also commend the quality of the products and services, noting the excellent entertainment, delicious food, and overall positive user experience. However, some customers were dissatisfied with specific aspects of the service, mentioning issues like a lack of promised staff members at an event or bland food. A few reviewers also expressed disappointment with the company's communication regarding membership cancellation.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, friendliness, and... See more

Service

Users describe positive interactions with service, highlighting professionalism, efficiency, and... See more

Booking process

Consumers find the booking process to be positive, highlighting its ease and straightforwardness. Many... See more

User experience

People report positive experiences with user experience. Customers found the website easy to use, simple, and... See more

Product

Customers had positive experiences with product offerings. Many reviewers praised the high quality and... See more

Based on these reviews

Rated 5 out of 5 stars

Great company for everything party. Easy booking system and communication online or phone. Plenty to choose from. We had a yurt for my 50th birthday party, which in hindsight was a great choice in wi... See more

Rated 5 out of 5 stars

Victoria was friendly, helpful, professional and had a lovely smile the entire time. She arrived on time and handled the bar setup smoothly. We appreciated her presence and calm attitude, which he... See more

Rated 5 out of 5 stars

We hired Danny for our company party and he was absolutely brilliant. He worked completely independently, moving around the room and visiting each group, and made everyone feel included. His magic is... See more

Rated 5 out of 5 stars

what an amazing experience , everyone absolutely loved the photo mirror ! such an amazing way to capture memories from the night ! so many props were provided and free pictures for the guests to take... See more


Company details

  1. Party Planner
  2. Event Planner

Written by the company

We help #event and #wedding planners find and book best local entertainment professionals.


Contact info

  • Carliol Square 5, NE8 3DF, Gateshead, United Kingdom

  • poptop.uk.com

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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1-star

Replied to 75% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

We had such a great experience with Pop…

We had such a great experience with Pop Top. They're extremely professional, experienced and a huge asset to any party. It really takes no time to brief the staff, they're very proactive and are great blending in and getting on with the work, without interrupting the event. Hiring someone from Pop Top is well-worth the money, it will save you time, energy and overall ensure you have an exceptional party!

December 29, 2025
Rated 1 out of 5 stars

I would never recommend this company…

I would never recommend this company they are absolute charlatans, they took my money and sent me an absolutely disgraceful act. Extremely disgusted with their service and lack of concern.

December 27, 2025
Unprompted review
Poptop Events logo

Reply from Poptop Events

Hi Sue,

I was sorry to see you were unhappy with the Karaoke performer you booked for your event. As a marketplace, Poptop hosts a great many performers and service providers across a broad spectrum of events and offers a "get what you booked" guarantee.

Unfortunately, on review, we found that through the booking process and your direct conversations with the supplier during the planning stages, there were no grounds for the "get what you booked" guarantee to come into effect. The Supplier also informed us that they received no complaints on the night and everyone seemed to be enjoying the Karaoke as booked and agreed upon beforehand.

We're always saddened to see that a client is not 100% happy after using Poptop and I hope your next event is a great one.

Best wishes,
Poptop Team

Rated 5 out of 5 stars

Great limo service

Great limo service. The driver was on time and looked after those in the car. I wouldn't book the balloons/ribbons extra again as they were not needed with the disco ceiling etc!

December 20, 2025
Rated 5 out of 5 stars

Highly Recommend Lizzies Loonies

We recommend Lizzies Loonies, who attended our works Children's Christmas party as a face painter. Lizzie showed up dressed as an Elf, which added a delightful festive touch to the event. She interacted wonderfully with each child, ensuring they felt special and engaged. The face painting and glitter tattoos she created were absolutely amazing, showcasing her talent and creativity. I highly recommend Lizzies Loonies.

December 23, 2025
Rated 2 out of 5 stars

Photographer was terrible paid a…

Photographer was terrible paid a fortune for basic pictures. He was there for an hour not 3 hours and was not good just basic pictures turned black and white only 1 picture was ok but photographer told me he did everything he should but got pictures back to me In only 24 hours ( my grandkids could do better) he then wouldn’t asnswer me anymore so no thought went into editing, lucky the outfits were purchased not hired as these have to be done again with another photographer 😡

December 15, 2025
Poptop Events logo

Reply from Poptop Events

Hi Jane,

I was sorry to read that you were unhappy with the service you received from your Supplier.

I can see that they have responded to your last message to them, and I wonder if you have seen it as he addresses the point on editing there. I will copy it in below;

----

Thank you for taking the time to share your feedback. I’m genuinely sorry to hear that the final images did not meet your expectations, and I understand how disappointing that can feel.

I would, however, like to gently clarify a few points, as I feel the review may not fully reflect the experience or the work delivered.

During the shoot, I was very mindful to capture all key moments carefully and professionally throughout the time I was present. While the bride and groom were understandably not very keen on posing for photographs and had even asked me to leave earlier, I chose to stay longer and continue photographing to ensure you had as many meaningful images as possible.

Regarding the editing, the work delivered was not simply a black and white conversion. Alongside the black and white selections, the colour images were also carefully edited with attention to colour balance, tonal consistency, exposure, and overall refinement to maintain a timeless and natural look.

That said, I truly respect that photography is subjective, and everyone’s taste can differ. I always aim to deliver my work with care, integrity, and the same standard I apply to all my clients.

Thank you again for your feedback.

Kind regards,

----

If you need any assistance in liaising with your supplier or would like Poptop to mediate your complaint, please reach out to us at hello@poptop.co.uk

Best wishes,
Poptop Team

Rated 5 out of 5 stars

Brilliant from start to finish.

Poptop events were brilliant in providing a company for Christmas day! The company were extremely professional, brilliant in all communication and were really efficient in setting up & taking everything down. Couldn't recommend them enough.

December 25, 2025
Rated 5 out of 5 stars

Poptop Events Buffet

The quality and qty of the buffet provided was excellent. A wide variety of sandwich's. The chicken variety, mini pizza's and filo prawns were delicious. The fruit platter disappeared very quickly and the cake tray had an excellent choice. Would highly recommend.

December 28, 2025
Rated 5 out of 5 stars

The Giles collective did a corporate…

The Giles collective did a corporate event for us and he was superb. Everyone danced all night and given the varying ages of the guests that was super impressive. Giles was very professional- he visited the venue , had lights and other items - and he was organised and finished on the dot so that noise rules were not broken . I will definitely be asking him again. And the music was banging . Thank you so much Giles . Poptop is a brilliant events site , used them three times for different things and they have been excellent.

December 20, 2025

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