I ordered the wrong size bikini top, twice. I emailed customer service and they were wonderful at taking care of my return/exchange! The swim suit I ordered was great quality and the colors were so vi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Welcome to Popvil.com! Popvil (www.popvil.com)is a highly personalized swimwear brand providing obsessed, high quality and affordable swimwear. We focus on functional fit and round out our selection with aesthetics of the moment. Our vision is to empower all women and girls to attain real self-love and celebrate their real women's curves.
Contact info
UGD C/O Xuzong MERCHANT, 248-23 Brookville Blvd ROSEDALE, 11422, NY, United States
- support@popvil.zendesk.com
- popvil.com
Replied to 27% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a wonderful experience with this…
I had a wonderful experience with this store! My original order was lost during shipping, but their customer service was amazing. They responded quickly and offered to replace my swimsuits with no hassle at all. It’s hard to find businesses that truly care about their customers, and they went above and beyond to make things right. I really appreciate how easy they made the whole situation. I would definitely order from them again and highly recommend this store!
Love the material and the quality
Love the material and the quality. Unfortunately I did not get the right size as when it comes to the top so I contacted customer service to see if I can get an exchange. currently waiting, but excited to get a piece that fits correctly and try it on for this summer.
Customer service
I ordered the wrong size bikini top, twice. I emailed customer service and they were wonderful at taking care of my return/exchange! The swim suit I ordered was great quality and the colors were so vibrant! I will definitely be ordering from Popvil again and recommending them to others!
DID NOT RECEIVE PACKAGE
Placed an order over 2 weeks ago, received a shipment confirmation but unable to track my package. Very frustrated that I have emailed them twice with no response.
Great customer service
Great customer service, received bathing suit quickly! Amazing comfort quality
I really wanted a bright swimsuit and…
I really wanted a bright swimsuit and this is it!! Love the quality and how it fits! Finally starting to love my body again and this swim suit has definitely helped!!!!
I ordered 2 swimsuits and ordered a…
I ordered 2 swimsuits and ordered a size up. They are both too big. I Love the bright colors and material is so nice. Customer support was great at getting me smaller sizes.
Quality Swimsuit
My swimsuit arrived quickly and it is absolutely beautiful! Very well made and looks exactly like it does in the photos. I recommend sizing up if you are a long torso. I normally wear a small, but need to exchange for a medium.
Love the bathing suit and they have…
Love the bathing suit and they have great customer service!
Fab swimsuits!
Fab swimsuits! Wanted a bright suit for the pool and the bikini absolutely delivered! The bottom was a little small for me but the customer service response time was very quick. Will order again!
Pretty swimwear, excellent customer service
I purchased 2 swimsuits and they were exactly as pictured. They’re soft and comfortable. Very nice bright colors, just like in the pictures. The bottoms run small though. Customer service was excellent and exchanges to items for me with no hassle. I’m very satisfied with my purchase.
Absolutely love the swimsuit!
Absolutely love the swimsuit!! The material is amazing and not to mention the color is beautiful!!! A must have!!!
Loved the maxi dress and all the…
Loved the maxi dress and all the swimwear I have ordered!
Every bathing suit I have ordered has…
Every bathing suit I have ordered has exceeded my expectations. Colors are bright and vivid. They’ve yet to disappoint!
$5 off for a 5 star review—this company incentivizes reviews!
**This company offers incentives for providing a 5 star review.** .
DO NOT BELIEVE THE REVIEWS YOU READ!
If you receive a suit that doesn’t fit, they will refund approximately half of the purchase price and charge you $7.99 to ship it back. The same goes for an exchange.
These suits sell on Amazon. If you can’t live without one, protect yourself from shady business practices and order through Amazon vs their direct site.
Don’t write a review you are being paid for. It makes reviews useless for all of us.
Communication via email re: exchange
Kelly (PopVil)
Apr 20, 2026, 16:30 GMT+8
do u need size M?
Dear customer,
Thank you for your email. If you are satisfied with our items or service.
Can you please leave a five-star review on (link for TrustPilot dot com/review/Popvil dot com)
Screenshot and send it to us to receive 5 dollars or a new suit.
Thank you for your support.
Have a nice day.
Yours Sincerely,
Popvil Customer Service Team
dear
if u can give us a good comment, send us a screenshot
we will reship item u need for free
do u accept?
Great customer service
Great customer service and they were prompt with their answers and willing to work out any issues! Quality bathing suits and delivered in cute reusable packaging!
I am leaving 5 stars for the customer…
I am leaving 5 stars for the customer support. I ordered a 3piece set and the bottoms were too big. Customer suppression responded quickly and offered to ship me a new size for FREE! Can’t beat that! And the swimming suit is Fabulous! Great fit and bright colors.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








