Porch Pirates Mystery Boxes Reviews 

224
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 197 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently appreciate the element of surprise and the enjoyment derived from opening their mystery boxes, often finding useful items and good value. Many also report receiving high-value products like designer bags or electronics, with some experiencing quick and timely delivery. However, some customers also noted significant dissatisfaction with item quality, frequently mentioning broken, used, or low-quality products, and items of very low value. Additionally, several reviewers reported issues with order fulfillment and delivery, including long delays, unreceived boxes, or problems with shipping labels and refunds.

What people talk about most

Product

Clients share ambiguous opinions on product, with some reviewers expressing delight over high-quality, fun,... See more

Order

People report ambiguous experiences with order, with many expressing significant frustration over unfulfilled... See more

Quality

Customers had negative experiences with quality, with many reviewers expressing disappointment and finding... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many experiencing significant delays and... See more

Value for money

Reviewers highlight ambiguous aspects of value for money, with many expressing dissatisfaction, feeling they... See more

Reviews shaping this summary

Rated 3 out of 5 stars

It would be nice if we were able to give our preferences and you can match it up to our likes and dislikes better. Surprise us with things that we would actually use.

Rated 4 out of 5 stars

I contacted the company due to delayed shipping. They had gotten their website back up and running so they were backed up. I was only trying to hold them to the actual delivery date as we were going o... See more

Rated 4 out of 5 stars

I ordered the rainbow box. I got a message from SHOP for when it would arrive. When it did not arrive I called your customer service line and was told you all had been shown so much love that you were... See more

Rated 5 out of 5 stars

I was so excited to be one of the first to grab a Porch Pirate Mystery Box, and wow totally worth it! The surprise factor is amazing, and I got some incredible goodies, including a Michael Kors crossb... See more

Company replied


Company details

  1. Novelty Store

Written by the company

At Porch Pirates, we believe shopping should be exciting. That’s why we’ve created a unique mystery box experience where every order is a surprise waiting to be opened. Our boxes are filled with a wide variety of authentic merchandise sourced from major retailers and overstock, liquidation, and customer-return inventory. Every box is assembled by hand, making each one a one-of-a-kind experience. Whether you’re hoping to discover electronics, gaming gear, designer accessories, home goods, toys, beauty products, collectibles, or everyday essentials, every mystery box offers the excitement of the unknown. Many customers enjoy sharing their unboxing experiences online, and we’ve built an enthusiastic community around the thrill of discovering what’s inside. We are committed to transparency and customer service. Every product is sold as part of a mystery experience, and customers know exactly what they’re purchasing—a sealed mystery box with randomized contents. We clearly communicate our policies before purchase and continually work to improve our customer experience based on feedback. Since launching, Porch Pirates has fulfilled thousands of orders for customers across the United States while also operating a retail location where shoppers can experience our mystery boxes in person. Whether you’re buying for yourself, searching for a unique gift, or simply enjoy the excitement of surprise, our goal is to deliver an experience that’s fun, memorable, and different from traditional online shopping. Our team appreciates every customer who chooses to shop with us, and we remain dedicated to providing responsive support, fair policies, and an exciting mystery box experience with every order.


Contact info

3.4

Average

TrustScore 3.5 out of 5

224 reviews

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3.4

All reviews

(224)

209 reviews in the last 12 months

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Rated 1 out of 5 stars

I paid for two shipments and received…

I paid for two shipments and received none. I cannot reach anyone anymore but initially I was told their shipment ran out and were in process of getting more. Over a month later and still nothing. Don’t waste your money!!

October 2, 2025
Unprompted review
Rated 1 out of 5 stars

It was a risk and I accept that

So I ordered two mystery boxes in August. The first one was canceled because of some new system they had. I ordered the Beauty Box and then the mystery box. I reached out many times when I had never gotten a box. A month later I got two Beauty boxes instead of one mystery and one beauty. Both Beauty boxes had very little in them and they each had something inside that had opened up in shipping and had ruined other items in the Box. I knew it was a long shot so I don't have any regrets about trying but I would never do it again with this company.

September 22, 2025
Unprompted review
Rated 1 out of 5 stars

Delivery took a month

Delivery took a month, the items were ridiculous. A bag of screws, bag of tiny pink bows, bits with half missing, a shower curtain, rubber caps for the end of wire shelves, Galaxy phone screen protector, dollar store party decorations and a silver pillow. You can’t give a review or comment on their page, it will disappear. I had high hopes but received nothing useful.

August 17, 2025
Unprompted review
Rated 1 out of 5 stars

Incredibly disappointed!

I received one of two boxes that I ordered. When I opened it, several of the items had leaked into the box. Not one item was new. One was only 1/3 full ( and it was not one that leaked everywhere.) It looked like someone went into their home bathroom and dumped all their toiletries that they are currently using into a box and shipped it. I am beyond disappointed. I waited 8 weeks to receive this order, only got one of two boxes and I had to throw the entire thing away. If I could award negative stars, I would. Whoever packed this box should be embarrassed and whoever runs the company should be doubly embarrassed that they sent out this box to a first time customer.

September 24, 2025
Unprompted review
Rated 1 out of 5 stars

Total Scam

Total Scam - do not order. They keep your money, they do not refund, they will not email or call you back. DO NOT ORDER.

July 11, 2025
Unprompted review
Rated 1 out of 5 stars

Mystery on when it will be shipped!

Ordered August 18th and received an estimated delivery of August 25. Emailed them and they implied it would sent out the following Monday. Well that Monday and the following Monday passed with no update. Requested a refund and to cancel my order with no response or refund.

August 18, 2025
Unprompted review
Rated 1 out of 5 stars

First box took 3 weeks to arrive

First box took 3 weeks to arrive, but I felt it was worth the price, so I ordered a second box( both not the MK advertised) and a beauty box on 29 July. As of 26 August, nothing so I emailed. Got a phone call promising the large box to go out the next day and the beauty box the day after Labor Day.

Finally received the large box on 11 September. It was 2/3 empty and all junk..like a single Mylar balloon, a single window cling of a ghost, and two of some random affirmation dust collector. None of the accessories ( phone protectors for a Galaxy, cases for a smart watch brand I never heard of and don’t fit the one I own, etc) are of any use to me.

Still no sign of the beauty box.

Never again

September 11, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

I placed an order on August 22nd, 2025 for 3 boxes. They are:
1 – MK Beauty and Wellness Mystery Box
1 – Michael Kors Edition Classic Liquidation Mystery Box
1 – Classic Liquidation Box
The total cost was $106.13 which was immediately charged to my credit card.

The expected delivery date was Aug 29th on their receipt. It is now September 9th and I still have not received the 3 boxes I ordered. I have checked USPS, FedEx, and UPS tracking systems and there are no labels yet produced Inbound for my address. The Shop app they advise customers to use to track orders also has not been updated to indicate my 3 boxes have been shipped. I have attempted to reach out requesting a status using email (3 times), Facebook Messenger (twice), text (once), and even replying to one of their Facebook posts (my message was deleted). I have gotten only generic responses that promise a tracking number for my shipment in 72 hours (which has passed).

August 20, 2025
Unprompted review
Rated 1 out of 5 stars

Never received

I placed an order with PorchPirates August 12, 25 and still have not received it. On top of that they have not responded to my customer service inquires.

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

Impressed With Customer Service

I want to leave a review because I wanted to say I just had a very positive experience with Customer Service for Porch Pirates. I sent an email yesterday and they responded via a telephone call today. Excellent customer service explained their process and that they are small business and are very busy right now. So kindness, patience and grace I think are called for at this time. I wish them the best of luck and I look forward to seeing what I get in my mystery boxes.

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

I enjoy getting my mystery boxes

I enjoy getting my mystery boxes! You never know what to expect and then it is just as exciting to see if you get a golden ticket to register for bigger prizes!!! Highly recommend ⭐️⭐️⭐️⭐️⭐️
I get a box or two every month love the idea of a monthly subscription

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Porch…

I had a great experience with Porch Pirate! I had questions and customer service was quick to get back to me on FB messenger, not as quick through email, they answered all my questions! I ordered two boxes and they even upgraded my shipping which was extremely nice of them! My kids and I had so much fun opening them! We can’t wait to order more.

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

This i love,"

I love the entire idea of these boxes. Opening the box is like Christmas Day. It’s always a hit or miss whether or not you’ll get something useful, but it is entertaining. You don’t know what you’ll find.",5,Stephanie Brown
Box classic,"I received a candle, sheets two Small side wear purses, and a tray for a Chevy Silverado.. Once the package arrived I was excited to see what was shipped this box",

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

I definitely recommend!

This was a fun experience! I ordered 4 different kinds of mystery boxes and got some really cool things! I don’t think there was an item i didn’t like. There may be a bit of a wait because theyre a small business and are receiving a lot of orders, but don’t let the wait stop you! I definitely recommend that you order and experience the fun of these mystery boxes

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Honest and Great Company

Received product on time. While some items in the box are not useful for me , others are. It’s called a mystery box for a reason. Great customer service. There are a lot of scam company’s promoting the same items , this is not one of them.

July 24, 2025
Unprompted review
Rated 1 out of 5 stars

BUYER BEWARE!

Ordered 3 different boxes. One box was completely destroyed and had broken items. Retail for items were less than $20 for each box. I wish I would have read the REAL reviews instead of the ones from their website and also the ones on Facebook.
Everything that came in the box is now in the trash.
Also ordered items a month ago, had to send a few emails for them to send my boxes.

August 10, 2025
Unprompted review

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