Hi Sofia,
Thank you so much for sharing your honest feedback, we truly appreciate it. We’re sorry to hear the bag didn’t completely meet your expectations.
While we do partner with international manufacturers for production, our pricing reflects more than just the product itself. It covers our hands-on quality checks, packaging, customer support, and the creative process behind curating unique, conversation-starting designs that you won’t find in regular stores. Each piece is selected and tested by our small team to make sure it’s fun, functional, and brings a little joy to everyday outfits.
However, your satisfaction matters most to us. If you’d prefer to return the bag, you’re completely covered by our 45-day free returns policy. Just contact us at sales@pordein.com, and we’ll organise a prepaid return label right away!
We genuinely value your feedback, it helps us continue improving the quality and experience we deliver to our customers.
Warm regards,
Amber
Pordein