Porsche Centre Leeds Reviews 

69
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

it was the worst handover experience in my life of buying cars, after travelling for 5hrs. the address given for collection was wrong. then once I got to the correct place, i actually had to clean out... See more

Company replied

Rated 5 out of 5 stars

Just a quick shout for Richard M. who was incredibly helpful while I was searching for a 992.1 GTS. There were no sales tactics, no pushiness, just pleasant, laid-back chats between car enthusiast... See more

Company replied

Rated 5 out of 5 stars

It’s so easy these days to leave a negative review when things don’t go to perfection. Sometimes things do go wrong and when they do, there should always be some flexibility afforded and an oppo... See more

Company replied

Rated 5 out of 5 stars

I have to say I have just experienced my very best car buying experience of my life. James Simpson at Porsche Leeds assisted me through every step of the order, order progression, ppf and of course th... See more

Company replied

Company details

  1. Porsche Dealer

Written by the company

Our state-of-the-art facility offers you the world of Porsche under one roof. The Centre includes an impressive 30-car showroom, parking for up to 175 cars and an 18-bay service workshop. In addition to this, customers can now benefit from a Direct Dialogue bay where cars can be assessed and any necessary work highlighted and explained to you before it commences. Porsche Centre Leeds is committed to making your dream car a reality. Our experienced team are on hand to guide you through the whole purchase and provide you with all the information to make an informed decision. We also offer tailored finance packages and our team of buyers are on hand to offer the best price for your part exchange. We offer bespoke services such as personalised videos, vehicle delivery, and can arrange to collect you from local transport links such as Leeds train station or Leeds Bradford International Airport.


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3.7

Average

TrustScore 3.5 out of 5

69 reviews

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3.7

All reviews

(69)

20 reviews in the last 12 months

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Rated 5 out of 5 stars

Took my Porsche cayenne for a service

Took my Porsche cayenne for a service, was taken care of by Shabaaz. He was extremely helpful and answered to emails even out of hours.

Probably the best service I’ve had in terms of service from this gentleman. He is an asset to the service department at Porsche.

August 28, 2023
Unprompted review
Porsche Centre Leeds logo

Reply from Porsche Centre Leeds

Good afternoon, Thank you for your five-star rating, kind regards, Ben

Rated 5 out of 5 stars

Really grateful for the help and…

Really grateful for the help and expertise when making my purchase it made for a very smooth and easy experience!!
The guys name was Vinnie I will recommend to all my friends and family!!
Even after the tiniest of hiccups he was very professional and patient

August 17, 2023
Unprompted review
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Reply from Porsche Centre Leeds

Good afternoon, Thank you for your five-star rating, kind regards, Ben

Rated 5 out of 5 stars

The Experience you Expect from Porsche

Spoke to Vinny at Leeds Porsche after poor experiences with other sales people at other dealerships could not of asked for a better chap hence taking the time to leave this review.

June 30, 2023
Unprompted review
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Reply from Porsche Centre Leeds

Good afternoon, Thank you for your five-star rating, kind regards, Ben

Rated 1 out of 5 stars

A disappointing service and recall…

A disappointing service and recall experience has left me buying my next Porsche elsewhere. No flexibility and no investment in keeping customers; it seems business is taken for granted here as they are so, so busy...?

June 23, 2023
Unprompted review
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Reply from Porsche Centre Leeds

Good morning Chris,

Firstly, thank you for leaving us your feedback, without it we cannot look at where we can improve as a centre.

I can only apologise for you feeling that we have no investment in our customers as this is absolutely not the case. Regardless of how busy we are, this should not impact negatively on how your experience our centre.

I have passed your comments on to our Senior Management team who will be in touch to look for a resolution in the matter.

Again, our apologies and we hope to see you again soon.

Kind Regards

Ben

Rated 5 out of 5 stars

This will be my second Porsche purchase…

This will be my second Porsche purchase but my first with Porsche Leeds. Just wanted to thank Vinny in sales for helping me to spec up my new Cayenne and spend time to go through the many options available in the showroom. I didn't feel pressured into making any decisions and am looking forward to collecting my new car in the coming weeks. I think Vinny was also looking forward to seeing it as well!!

May 5, 2023
Unprompted review
Porsche Centre Leeds logo

Reply from Porsche Centre Leeds

Good afternoon Neville,

Thank you for your five-star rating and comments. We hope to see you again soon.

Kind Regards

Ben

Rated 5 out of 5 stars

Excellent customer service

This is the second time I have driven from Surrey to Leeds to buy a new car, and it was well worth the journey. The Porsche showroom is large and well located. Everybody I met was very helpful. A special thank you to the salesman who sold me my Macan GTS. Bradley Stansfield was polite, helpful and personable without being pushy. He handled the sale efficiently, right down to supplying two extra yellow screw covers for the number plate! A really good experience in buying a new car. Thanks Bradley

May 23, 2023
Unprompted review
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Reply from Porsche Centre Leeds

Good Morning Stephen,

Thank you for your five-star rating and comments. We hope to see you again soon.

Kind Regards

Ben

Rated 2 out of 5 stars

....The Good and the Bad.

The odds of buying a decent used 911 from Porsche Leeds, are very good. That being said, warranty work is dodged whilst servicing standards are poor, careless and expensive. There is also a high probability that 'servicing' results in minor damage to paintwork. The only way to be sure that your 911 receives careful after sales servicing, is to to do it yourself (which is surprisingly easy).

UPDATE: Since making my Trustpilot review in 2022, JCT 600 have started acting like children. Puerile refusals to supply parts for routine maintenance that I now carry out myself, have been supplemented by a 'personna non grata' email from their Director called Armstrong. JCT600 have now become a company with a Ryanair reputation for 'service'; a British Gas reputation for overcharging and a reputation like no other, for warranty cheating.

November 16, 2022
Unprompted review
Rated 5 out of 5 stars

Great service yet again from Porsche

Great service yet again from Porsche, Leeds and Vinny McMann. Really friendly, great communication and just generally an all round great experience. Thank you!

April 27, 2023
Unprompted review
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Reply from Porsche Centre Leeds

Good morning Alex,

Thank you for your five-star rating and comments. We hope to see you again soon.

Kind Regards

Ben

Rated 1 out of 5 stars

Appalling service and dubious practice

car goes in for a small seat belt check and im told Right radiator fan blocked active fault - req diag

£408 to investigate what is blocking the fan. So just to see what is blocking the fan is £408. I needed to say that twice because its so ridiculous. £170 per hour plus vat two hours to check. I ask can you be sure it is blocked and not a faulty sensor. No is the answer. But as it is a possible external influence it is chargeable. I would also like to confirm i have not been off roading through the forests with my Porsche Taycan, not driven it through an Ibiza foam party, a desert, a giant blancmange or driven it in anything other than normal UK driving conditions.
Surely if a fan is blocked it is a flaw in their air inlet system! Is this a con? is this a way of upping their revenues? I am hoping for video evidence to prove the actual fault existed.

the car was dropped off at 9am and i was told until 3pm - Today is Thursday. I was told that the car wasnt looked at until the afternoon. Another gem! They cant diagnose, not fix, just diagnose until next week. They have committed to diagnose by close of play Monday. Not fix. Fix may mean parts and they have to order so could be longer. So i now have had my pants down and my car hijacked.

I was also advised that as my tyres had 4.1mm of tread i should change them as they may only last another one or two months. Luckily i was recording the call as this claim is scandalous.

This is the last time I visit Porsche Leeds.

April 20, 2023
Unprompted review
Porsche Centre Leeds logo

Reply from Porsche Centre Leeds

Good morning Steve,

Firstly, thank you for taking the time to leave your feedback regarding your experience with us. I would like to take the opportunity to initally apologise for how your experience unfolded. This is certainly not how we would like anyone to feel after leaving their car with us.

It appears from your comments that our level of communication should have been better in regard to time frames. We will look at being better and implement changes to improve this going forward.

As for the investigation with your car i have been through to see our Service Team who are pulling the information now and our Service Manager will be in touch to discuss this in further detail.

I would like to again apologise for your experience and expect contact shortly from our Service Manager.

Kind Regards

Ben

Rated 5 out of 5 stars

Went into this store for my new model…

Went into this store for my new model porsche and was really good service. Thank you and recommend

March 30, 2023
Unprompted review
Porsche Centre Leeds logo

Reply from Porsche Centre Leeds

Good afternoon Rizwan,

Thank you for your five-star rating and comments. We hope to see you again soon.

Kind Regards

Ben

Rated 5 out of 5 stars

A great experience

A big thank you to Vinny who always makes sure we are well taken care of. A pleasure dealing with him and would highly recommend.

March 29, 2023
Unprompted review
Porsche Centre Leeds logo

Reply from Porsche Centre Leeds

Good afternoon Mercedes,

Thank you for taking time to leave Vinny a five-star rating and your comments. We look forward to welcoming you back in the not too distant future.

Kind Regards

Ben

Rated 5 out of 5 stars

Visited leeds Porsche service…

Visited leeds Porsche service department today and was blown away with the level of service I received… Lee was extremely professional and very personable….
Top class service with a smile

January 28, 2023
Unprompted review
Porsche Centre Leeds logo

Reply from Porsche Centre Leeds

Good Morning Mr Beeton,

Thank you for taking the time to leave Lee and the service team a five-star rating and your comments. I have passed these on.

We look forward to welcoming you back soon.

Kind Regards

Ben

Rated 5 out of 5 stars

Excellent Service

Having dealt with Porsche Leeds on several previous occasions, I can confidently say the service level and attention to detail are exemplary.

They always exceed expectations, very refreshing.

December 23, 2022
Unprompted review
Porsche Centre Leeds logo

Reply from Porsche Centre Leeds

Good Morning Michael,

Thank you for your kind words and for taking the time to leave a five-star review.

If you need anything in the future, please do let us know.

Kind Regards

Ben

Rated 5 out of 5 stars

Great experience on purchasing my Porsche

I can not provide enough positive information on purchasing my Porsche from Leeds and Scott Green. He made the whole experience from the start to delivery a very happy and pleasant experience even in the challenging market with delivery of vehicles.I was made to feel a valued customer and for sure this will not be my last purchase from Scott.

December 12, 2022
Unprompted review
Porsche Centre Leeds logo

Reply from Porsche Centre Leeds

Good Morning Matthew,

Thank you for your kind words and five-star rating of your experience with Scott. We look forward to seeing you again soon.

Kind Regards

Ben

Rated 5 out of 5 stars

5 star service

From start to finish Richard Miller and Daniel Hustwith where an absolute pleasure to deal with. Any request or query I had was meet and I feel like they couldn't do enough to make sure I was happy with my new car. I'll definitely recommend them to anyone amd I'll be back myself in future

September 14, 2022
Unprompted review
Porsche Centre Leeds logo

Reply from Porsche Centre Leeds

Good morning Mark,

Thank you for your kind words and five-star rating, we really appreacite it.

We look forward to welcoming you back in the not too distant future.

Kind Regards

Ben

Rated 5 out of 5 stars

In a world where great service is such…

In a world where great service is such a rare thing Porsche Leeds stand out from the crowd. Okay for a premium brand you expect great service levels and standards of customer care but Richard Miller takes this up several levels to with superb knowledge, advice and exceptional standards. I would recommend Porsche Leeds to anyone considering a new or pre-loved Porsche. You won’t go wrong. I travelled out of area to deal with Leeds because of Richard’s standards of customer care and the experience he was able to deliver for me.

July 10, 2022
Unprompted review
Porsche Centre Leeds logo

Reply from Porsche Centre Leeds

Good Morning Mark,

Thank you for your kind words and five-star rating. We do appreciate it.

We look forward to welcoming you back soon.

Kind Regards

Ben

Rated 2 out of 5 stars

Poor service standards - leave a lot to be desired.

Put my Cayenne into Porsche Leeds for an 8 year service at at a cost of over £800. The car was returned to me with two warning lights still on the car: a rear tyre showing -6 pressure and the washer fluid level low. The car was collected and delivered. So, I assume, two quality checks missed this…

MOT check of spare tyre? Subsequently found tyre left unsecured in the boot space.

June 14, 2022
Unprompted review
Porsche Centre Leeds logo

Reply from Porsche Centre Leeds

Good Morning Stuart,

Firstly, thank you for leaving your comments regarding your service experience, it is certainly not what we should be delivering and for that, I apologise.

I believe you have been in contact with Simon at the centre so will let you continue the discussion with him further.

Kind Regards

Ben

Rated 5 out of 5 stars

Thank you James Simpson and Porsche…

Thank you James Simpson and Porsche Leeds. Love my new Macan and the whole professional sales experience Definitely five star 👍👍

June 7, 2022
Unprompted review
Porsche Centre Leeds logo

Reply from Porsche Centre Leeds

Good Morning,

Thank you for your five-star rating, we really appreciate it.

Kind Regards

Ben

Rated 5 out of 5 stars

It is always a pleasure going into…

It is always a pleasure going into Porsche centre leeds . The team there is very proffesional in there approach and polite .i have been there and ordered cars from time to time where I have been looked after by Vinnie the sales executive .They try the utmost to accommodate my needs . I would recommend Porsche Leeds to anyone who is looking at Porsche as a means of transport and the staff for there service .

May 31, 2022
Unprompted review
Porsche Centre Leeds logo

Reply from Porsche Centre Leeds

Good Morning,

Thank you for your five-star rating, we really appreciate it.

Kind Regards

Ben

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