Porsche Specialist Services Reviews 

170
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally fast and reliable service, noting that routine maintenance, MOTs, and repairs are always handled promptly without any unnecessary hassle. People really appreciate the clear invoicing and the honest, transparent approach when discussing any further work needed on their precious vehicles. Consumers are also deeply impressed by the extremely knowledgeable and welcoming team, who consistently provide expert advice and make every garage visit truly pleasant. Many reviewers strongly prefer bringing their cars here rather than dealing with standard main dealerships, praising the wonderful friendly atmosphere and professional care.

What people talk about most

Service

Users describe positive interactions with service, highlighting top quality and timely assistance at... See more

Staff

Clients share positive opinions on staff, consistently praising their extensive knowledge, expert advice, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been a customer with Porche Specialist Services for a few years now. When I first used them the staff were welcoming and polite also knowledgeable..on my most recent visit I collected my broken... See more

Rated 5 out of 5 stars

I booked my recently purchased car in for a post purchase inspection It was carried out quickly and I received a detailed report and estimate for remedial work on completion of the inspection. Mone... See more

Rated 5 out of 5 stars

My 981 Boxster was into PSS for a roof mal function problem. This was diagnosed and promptly resolved by them. No fuss just great service. I would highly recommend PSS for all your Porsche requirement... See more

Rated 5 out of 5 stars

My first experience of these guys after I bought my car in October, and was looking for somewhere to look after my 911. The car was booked in for an oil change and my experience was great. - with the... See more


Company details

  1. Car Service
  2. Auto Restoration Service

Written by the company

All aspects of service and repair to all Porsche vehicles. Servicing, clutches, brakes, suspension, restoration, engine rebuilds, gearbox rebuilds, fault diagnostics, re-mapping, exhausts, tuning/performance upgrades, Tyres, MOT


Contact info

4.9

Excellent

TrustScore 5 out of 5

170 reviews

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No recent history of asking for reviews

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4.9

All reviews

(170)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

Porsche Cayenne Hybrid Service

Brought my Porsche Cayenne Hybrid to the team at Porsche Specialist Services for a major service. From booking my service, to dealing with Lucy on what was required for the service and the associated costs I was really impressed with the friendliness and honesty. The service was delivered in a timely manor and the costs where accurate to the penny. Highly recommend garage!

March 7, 2023
Unprompted review
Rated 5 out of 5 stars

Porsche Cayenne GTS

Second visit over the course of a year and again received a first class and friendly service. Fault diagnosed and rectified without issue. An honest approach and reasonable price. Thanks again.

March 9, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent first experience with Porsche…

Excellent first experience with Porsche Specialist Services. Very friendly team who seem to really take the time discussing any issues and solutions. Issue was resolved promptly and for a very good price. Would 100% recommend.

January 24, 2023
Unprompted review
Rated 5 out of 5 stars

I've been to their garage 4 times for…

I've been to their garage 4 times for servicing my Cayman. They are really nice and genuine people who will explain you what the issue is, how much it will cost and time to return the car. First ever garage I've been to who are honest and don't rip off customers by charging extra bucks. I've had a great experience and I highly recommend them.

November 30, 2022
Unprompted review
Rated 5 out of 5 stars

997.2 Major Service & Maintenace

I needed a 12year major service and some suspension maintenance done to my 2010 997.2 4S. I spoke to Keith who gave me a detailed breakdown of all the work that was going to be carried out along with an accurate cost of the job. Very pleased with the service and quality of work that was completed. I will definitely be using PSS for any future work that I need and I can’t recommend them highly enough.

November 7, 2022
Unprompted review
Rated 5 out of 5 stars

Major Service.

I was looking for a honest Porsche specialist for my Gen 1 Macan S (Petrol V6, 340PS), but could not find anyone for the life of me.

I came across Porsche specialist services via word of mouth and how good they are. I can tell you one thing. They did not disappoint. The customer service I received from start to end, was spot on and the work done to my car is top notch. Cannot fault them.

Thank you to everyone at PSS! I'll definitely be returning.

November 9, 2022
Unprompted review
Rated 5 out of 5 stars

I used PSS for a health inspection and…

I used PSS for a health inspection and clutch & brake fluid change on my recently purchased 987 Boxster.
They informed me of some defects on the car which I had repaired by PSS under the warranty.
This is a great company to use if you want your Porsche looked after properly and very reasonable prices.

Friendly knowledgeable people who know how to look after their customers and their cars!!

October 5, 2022
Unprompted review
Rated 5 out of 5 stars

I booked an appointment to my rain…

I booked an appointment to my rain sensing wipers activated on my Cayman 981. The work took around 30 minutes to complete. The final fee was extremely reasonable. Who would have thought that for such little money you can have rain sensing wipers?

Their workshop is full of various different Porsche models which can only mean that I lot of people put their trust and have faith in these guys. They are a professional outfit!!!!

Will be making sure that these guys take care of my Cayman's needs in the future

September 16, 2022
Unprompted review
Rated 1 out of 5 stars

I thought I was taking my car to a…

I thought I was taking my car to a Professional Porsche garage but I think their employees are unscrupulous with poor morals which cost me time and money.
I took my Porsche to Porsche Brooklands Surrey in 2020 with some difficulty because of lockdown. It went in because of a cooling problem which needed new parts and Porsche Reading said it was covered under Porsche Extended warrantee. It took time to book it in for a service and the cooling problem. It was fitted in two months later because of lookdown. On examination they said that I had a nail in the front tyre, but I have since seen that the video shows that the nail head looks brand new with no damage to the head. Because of lockdown I said fit a new tyre. After the service, new tyre and cooling parts, I complained to Porsche Reading that I had been charged for the cooling parts, so Porsche Brooklands had to repay that part of the cost. Also, they did not protect the cream carpet which meant I had to have it all cleaned because of the rusty water marks on the carpet. Five days later I took it for the MOT at a different Porsche garage which does MOT on the premises. They informed me that I had an oil leak from the oil filter container; I had to take it back to Brooklands to have a new oil filter container fitted. 2 years later I took my Porsche to have the next service at a different Porsche garage, only to be told that all my tyres are over 5 years old. I complained to Porsche Brooklands that they had sold me a tyre in 2020 which was over 3 years old. Porsche Brooklands responded by saying that I have had a new tyre fitted since they have fitted one, which is a lie. I have now been shown how to read the date of manufacture on tyres.
I’m sure that you can see from my long running list of problems why I feel that Brooklands Porsche do not have customer service or care top of their priorities.

August 19, 2022
Unprompted review
Porsche Specialist Services logo

Reply from Porsche Specialist Services

Hi Paul, we are not Porsche Brooklands, we are an independent Porsche Specialist Garage in Havering-Atte-Bower called Porsche Specialist Services Ltd. I'm afraid you have reviewed the wrong company. Sounds like you have had terrible service, please feel free to contact us if you would like any assistance with your porsche.

Rated 5 out of 5 stars

Can’t recommend PSS enough.. brilliant

Had an issue with the front fans on my Cayman, contacted Porsche Specialist Services who quickly booked it in to diagnose the issue…. What can I say, they went over and above expected, diagnosed them issue, fixed it and all for a very reasonable price.
I can’t recommend this company enough, professional and friendly.

August 16, 2022
Unprompted review
Rated 5 out of 5 stars

A small job, done well and quickly by friendly team

Although mine was only a small job - fitting TechArt flappy paddles to my pdk multi-function slider steering wheel (C4S 997.2) these guys did a top job really promptly and looked after me very kindly while I waited due to living too far away to go back and forth by public transport. If I lived locally I'd gladly bring my car here for all servicing.

July 5, 2022
Unprompted review
Rated 5 out of 5 stars

Had a gearbox oil leak on my Cayman and…

Had a gearbox oil leak on my Cayman and had previously been to 2 Porsche specialists who failed to sort it out. Found these guys on the internet and they diagnosed the problem, rectified the leak and all sorted! I will be recommending them to my friends in future and will most certainly be using them again. The whole customer experience was really good. Thank you.

June 7, 2022
Unprompted review

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