Friendly, helpful communication via phone call. Quick to answer the call. I needed labels and ink ribbon for my test and tag machine urgently and these were on the courier same day. Excellent servi... See more
Company replied
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It was a smooth experience. I arrange for the calibration of our Metrel tester and everything went very well. The sales and support representative, Rodrigo del Melchor was very helpful in assisting me... See more
Company replied
Good advice from staff when making a decision as to which make/model would suit our needs best. Extremly fast delivery, next morning!!! All set up ready to go.
Company replied
Great communication and a well thought out response to our request for advice. We were able to make a quick and, in our case, economic decision for the business. A quicker than expected delivery was... See more
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Company details
Written by the company
Appliance Testing Supplies is New Zealand's leading supplier and manufacturer of test and tag equipment and electrical test tags. We pride ourselves on giving our customers great deals and service on a complete range of portable appliance testers and test and tag supplies, together with lifetime support and expert advice from our highly experienced team.
New Zealand's Premier Online Store for Test & Tag Equipment
Written by the company
- Lifetime Technical Support
- Every customer receives free lifetime technical support to guarantee help is always available. This promise is not something we take lightly, as we place an emphasis of ensuring our customers receive dependable, well-informed and professional service from start to finish. Guaranteed.
- Complete Range of PAT Testers to Compare
- With Appliance Testing Supplies, you’re not visiting just another company that offers test and tag equipment. Instead, you’ll be able to view and compare a complete range of portable appliance testers on the market, with every brand and model available. Through our unique comparison charts, finding the perfect PAT tester based on your needs is an effortless process.
- Expert Advice From Professionals
- Need more information on choosing the right appliance tester? Perhaps you’re wanting to speak to a real human and industry professional? We take the time to learn your particular needs and advise you of the most suitable product, without any bias towards any particular brand.
Contact info
24H Morrin Road, 1072, Auckland , New Zealand
- 0800 111 780
- sales@portableappliancetesters.co.nz
- portableappliancetesters.co.nz
4.7
Excellent
670 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
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Reply from Appliance Testing Supplies
Hi Alexander,
Thank you for your feedback - we're happy to clarify the status of your order.
Your order was placed on the 7th of January, prior to our official reopening after the end-of-year break. It was fulfilled today at 12:39PM NZST, and tracking details were sent to you at 1:06 PM, shortly before this review was left.
If you didn’t receive the tracking details or have any questions about your order, please feel free to reach out. We’re here to help and ensure a smooth experience for you.
We hope that clears everything up for you.
Regards,
Josh
Appliance Testing Supplies
Very helpful and fast turn around time
Very helpful and fast turn around time.
Thank you
Keep up the great work.
December 16, 2024
Excellent Service.
Sent by courier on Monday. Back in my rural mail box on Friday. What is there not to like. Thanks very much team a marvelous turn around.
Oh, did I mention the phone call to check the address to make sure it was returned to me before Christmas. Excellent service.
December 17, 2024
The delivery of ordered items was in…
The delivery of ordered items was in order and fast. Also, it was easy to order online and awesome customer service.
December 16, 2024
Happy Customer
Was happy with with the way that the way the course was run makes it way easier to do it your own pace
December 10, 2024
Quick efficient service.
Quick efficient service.
Very confident that we are dealing with the experts in this field. Most helpful and highly recommended.
November 13, 2024
Very helpful in all aspects
Very helpful in all aspects, from advising on training requirements to answering my many enquiries on what equipment was needed for our business. Suzanne also went above and beyond, and we are very pleased with the service we've received.
November 22, 2024
Great service quick timely and very…
Great service quick timely and very good at customer service. answers to all and any Questions
November 20, 2024
Hi Guys
Hi Guys,
the co is technically competent but lets itself down quite badly by not answering its phones,
not delivering items despite providing written confirmations that it has etc.
Its simply slack follow up practice.
I am however still very happy to dal with them.
Many Th
Bob Appleby
November 15, 2024
Reply from Appliance Testing Supplies
Hi Robert,
Thank you for taking the time to leave us valuable feedback—we appreciate it! We want to apologise for not being able to answer your call. It was not our intention, and we hope it hasn't dampened your experience with us too much. Thank you for bringing this to our attention and we'll ensure your feedback is passed on to our team to improve our processes. Don't forget, that we offer full tech support, so feel free to contact us when you need help.
Regards,
Jessica
Appliance Testing Supplies
Just top-notch
From easy booking, to timely updates, invoicing, and return freight - all top notch. The team are also a wealth of knowledge and helpfulness. Definitely our go-to for annual calibrations and queries.
November 8, 2024
Reply from Appliance Testing Supplies
Hi there,
Thank you for taking the time to leave us feedback! We're thrilled you had a fantastic experience with us. Our team will be happy to hear your feedback. Don't forget that we offer full tech support, so feel free to reach out when you need help.
Regards,
Jessica
Appliance Testing Supplies
Thanks for the great service
Thanks for the great service. Ordered one day and arrived two days later. Super Speedy Service.
November 4, 2024
Reply from Appliance Testing Supplies
Hi Matthew,
Thank you for taking the time to leave us feedback! We're thrilled you had a fantastic experience with us. Our team will be happy to hear your feedback. Don't forget that we offer full tech support, so feel free to reach out when you need help.
Regards,
Jessica
Appliance Testing Supplies
Reply from Appliance Testing Supplies
Hi Teresa,
Thank you for taking the time to leave us feedback! We're thrilled you had a fantastic experience with us. Our team will be happy to hear your feedback. Don't forget that we offer full tech support, so feel free to reach out when you need help.
Regards,
Jessica
Appliance Testing Supplies
I thought the postage was excessive for…
I thought the postage was excessive for the labels ordered.
November 2, 2024
Reply from Appliance Testing Supplies
Hi Sue,
Thank you for taking the time to leave us feedback. We're sorry you didn't have the best experience with our shipping options. All of our postage is express to ensure you receive your goods quickly. We hope that this experience hasn't dampened the rest of your experience with us. We offer full tech support, so feel free to reach out if you need any help.
Regards,
Jessica
Appliance Testing Supplies
Reply from Appliance Testing Supplies
Hi Mat,
Thank you for taking the time to leave us feedback! We're thrilled you had a fantastic experience with us. Our team will be happy to hear your feedback. Don't forget that we offer full tech support, so feel free to reach out when you need help.
Regards,
Jessica
Appliance Testing Supplies
Received my package
Received my package , the note the courier left wasn't put in mailbox and was found by my neighbor on Saturday. But I managed to pick up from homedale post.
October 11, 2024
Excellent Service
Helpful staff who were knowledgeable about the product that would fit our requirements
September 26, 2024
Good service team
Good service team, responded to my queries promptly and always willing to help.
September 26, 2024
Everything
September 10, 2024
Reply from Appliance Testing Supplies
Hi Robin
Thank you for taking the time to share your feedback.
To clarify, we encountered an unexpected stock issue with the Elite+ Kit you purchased. Steven from our team reached out the following day to offer an alternative—our PRO Kit, along with upgraded software and test tags to account for the difference. We understand this didn’t align with your expectations, and I apologize if this wasn’t the resolution you were looking for.
It appears there may have also been some confusion with our stock display online, which showed the Elite+ Kit available despite being out of stock. Steven made further efforts to source the product locally but unfortunately couldn’t do so in a cost-effective manner.
We’re committed to resolving issues like this in a timely manner and are reviewing our systems to ensure stock levels are clearly communicated to avoid future confusion. I truly appreciate your patience during this process, and I’d like to invite you to reach out directly if you have any further concerns. We’d be more than happy to assist you further or explore other ways to resolve this.
Regards,
Josh
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