We had a great service from the first contract and thanks Sean and his colleagues for a painless exchange and completion. We never thought we would ever become property investors and are pleased tha... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
WEMSMAN PROPERTY LTD have been doing business with PORTICO INVEST since 2024 November. Our experience has been excellent. They have successfully completed 2 properties with human consciousness on... See more
Company replied
I saw their advertisement online and filled a customer form and was called back by Calum Chambers . I am a first time buyer and knows nothing about property investment . Since meeting Calum and Lola... See more
Company replied
James and his team provided all the essential information an investor might need, backed by thorough and insightful research. What truly sets them apart is their focus on solid facts rather than flash... See more
Company replied
4.8
Excellent
187 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Porticoinvestment
Thank you for your kind feedback.
We’re pleased to hear that you received very good support from the team throughout your purchase. Providing clear guidance and consistent support is something we place great importance on, so it’s great to know this came through in your experience.
Thank you again for choosing Portico Investment, we look forward to supporting you on your property investment journey.
Provided professional advice
Josie provided professional advice for a recent investment property purchase. She was very informative and communicate regularly through the purchase. Thank you Josie.
January 2, 2026
Unprompted review
Reply from Porticoinvestment
Thank you for taking the time to leave this review. We’re really pleased to hear about your positive experience and that Josie was able to provide clear, professional advice and regular communication throughout your investment purchase. I’ll be sure to pass on your kind feedback to her. Thank you for choosing Portico Investment.
Not so good for me.
Update 1 April '26
I'm still chasing a reimbursement that Portico PROMISED to make on 30th October 2025.
I am now being fobbed off and advised to seek reimbursement via the solicitors insurance policy. This is after they themselves promised to reimburse me.
Fool was I to trust them.
---------------------
This is additional info after response from Portico.
It is disappointing that despite my complaints to Portico directly, they have not been addressed outside of this platform.
1. Regarding the additional valuation (that I paid for).
"We have confirmed that the valuation was carried out."
This has not been conveyed to me personally (not from the mortgage broker, the lender, nor Portico) and this review response is the only notification that the valuation has indeed been carried out. I am still awaiting the promised recompense from Portico.
2. "Completions Manager is currently establishing the correct process for buyers affected by ESN’s collapse to claim from their PI insurance and will be in touch with you shortly, we hope that all your additional costs will be covered with a claim, we will be on hand to assist where and when necessary."
Might Portico have thought it appropriate to advise me of this personally rather than solely in response to my review?
3. "Going forward though your property will be an excellent investment,"
Sadly, this is proving not to be the case, even with a fully tenanted property a year from today I will still have suffered a financial loss. It is still empty.
4. "[the solicitors] didn’t have any impression you were unhappy with that situation.
They most certainly did, and so did Portico. I made it clear to both that someone else should be paying the late completion penalty, not me.
I've still yet to receive any direct correspondence from Portico regarding my dissatisfaction.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
My experience with Portico Invest has not be so good.
Initially, I was very happy with the decision I had made to invest in a new-build property in the Midlands.
The projected financials looked good (of course they would). As did the location.
I used the experts that Portico connected me with: mortgage broker, solicitors. However, my mortgage offer wasn't very good, but by the time I got the offer, I was too far down the line with Portico to halt the process, at least without taking a huge financial hit.
The solicitor proved less than efficient and just before exchange of contracts the solicitors went into administration, this resulted in further expense and delays, all beyond my control, yet Portico took no responsibility at all. I incurred a delayed completion penalty from the developer, again Portico were not interested in challenging this or offering any assistance.
Then, the 'new' solicitor made financial mistakes on my case, and had I not noticed it would have cost me thousands.
On the day scheduled for completion, I received a message that is wasn't going to happen because the lender was asking for another property valuation to be done. I was billed £345 for this valuation, which it appears now never to have been done. Portico had promised to refund this, but weeks later nothing.
The financial projections for both short-term lets and longer AST lets have proved to be wildly optimistic.
I've now owned this property for nearly 2 months and still it is empty. If I let the property tomorrow, I will still be well out-of-pocket by the end of the year.
In hindsight (oh hindsight), I should have left my money in a savings account and taken the 4% on offer there.
I've recently had the property valued, which seems to indicate that the purchase price was not discounted at all.
Others seemingly have had better outcomes than me. Regardless, with any investment, think carefully, I wish I had not listened to the sales talk.
January 9, 2026
Unprompted review
Reply from Porticoinvestment
We are extremely sorry that the completion process in your case has fallen short of the standards our clients have come to expect from Portico.
Your fair and balanced comments by and large reflect the issues we both faced getting your property completed. We would like to add some context if we may.
ESN the solicitors we introduced you to for your conveyancing had provided excellent service at a very reasonable fee to literally hundreds of our clients over several years they had been in business since 2009 and had an excellent reputation.
When we were notified, they had gone out of business it was completely unexpected, our internal team did everything possible to communicate with buyers, the administrators of ESN, to have files transferred and to organise replacement solicitors capable of stepping in at short notice and accommodate a large number of affected buyers in order to minimise any inconvenience , we accept that despite our best efforts the normal smooth process was disrupted .
The delay in completion caused by the solicitors meant that the lender for your apartment required a further valuation, this is normal given the delay, but this was out of your control, and you should not have had to incur that cost. We have confirmed that the valuation was carried out.
Because of the delays the developer exercised their contractual right to charge interest for the period you over ran to complete, this meant you had a further cost of over £1,000.
We contacted your conveyancing solicitor who confirmed that they advised you of a balance due back to you following the drawing down of funds from your lender, they didn’t have any impression you were unhappy with that situation, they assured us that they were fully aware and in control of the disbursement of funds.
You completed your purchase in mid-November , we believe you considered both short term rental and standard AST options, both very viable, your preference was for the AST option and your property was marketed , we have spoken with the agent and they explained that the period immediately prior to Christmas is a tricky time to let new properties, demand has been very high generally and your property should be rented now we are in the new year.
Perhaps frustratingly properties let on a short-term basis were 100% occupied over the Christmas and New Year period.
Completions Manager is currently establishing the correct process for buyers affected by ESN’s collapse to claim from their PI insurance and will be in touch with you shortly, we hope that all your additional costs will be covered with a claim, we will be on hand to assist where and when necessary.
We hold ourselves to very high standards and our clients expect the same from us; we completely accept that in this case the normal smooth completion process was not achieved and unreservedly apologise for the frustration and short-term financial inconvenience these issues have caused you.
Going forward though your property will be an excellent investment, rentals are strong in both short term and longer-term markets, the area is excellent and we know the development has been completed to an extremely high standard exceeding a lot of our clients expectations.
Regards
Portico Investment
Additional
We have today been in direct communication with you regarding these issues , if this latest email is not received please contact Evie Bennett directly on 0330 8080 921, she is on hand to assist you dealing with these matters
As a first-time investor with a busy…
As a first-time investor with a busy career, I was naturally cautious, but the team at Portico made the whole process clear and reassuring.
Earlier this year I invested in the Vera Mitchell Building in Leicester, and my apartment has now completed to a high standard with let agreed above monthly forecasted rates.
I’m very happy with my investment and would recommend Portico to anyone looking for a company that takes time to understand you.
Special thanks to Adeel for his patience and professionalism.
October 6, 2025
Unprompted review
Reply from Porticoinvestment
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that your first investment journey with us has been such a positive one, and that your property has performed above expectations.
At Portico, we pride ourselves on providing a transparent and reassuring process for every investor, whether new or experienced, and it’s wonderful to know that Adeel and the team delivered on that promise.
We truly appreciate your recommendation and look forward to supporting you with future opportunities.
I trust your investment products and…
I trust your investment products and then I will be hard work on my safe and follow your organization at all rules.
September 1, 2025
Unprompted review
Reply from Porticoinvestment
Thank you for leaving your feedback. We take all reviews seriously and strive to provide the best experience for our customers.
After thoroughly checking our records, we are unable to find any record of contact or interaction with you. As a result, we are concerned that your review may not reflect an actual experience with our company.
Excellent service throughout
During our dealing with Portico Invest, they have been professional, responsive, and friendly from start to finish. I would not hesitate to recommend them to others. Special thanks to Duane for his patience and prompt communication helping us choose our best investment.
May 18, 2025
Reply from Porticoinvestment
Dear Kelly,
Thank you for your kind review.
The team is delighted with your compliments regarding their friendly yet professional approach to helping Clients.
Your specific mention of Duane is also appreciated, and he thanks you.
Many thanks
Portico Invest
They have been very helpful from the…
They have been very helpful from the very beginning, ensuring all queries were answered quickly. Paul has been our main contact, and he has been terrific to work with: always approachable, friendly and efficient.
May 29, 2025
Reply from Porticoinvestment
Dear Christopher,
Thank you for your review.
Paul is grateful for your compliments, and he and his team are delighted that you are pleased with their responsiveness and levels of service.
He will thank you in person on your next update call.
Yours,
Portico Invest
Positive experience with Portico Invest
I discovered them online and was initially contacted by Zacc, who provided detailed information about their investment choices. After securing a unit with a deposit, Lola guided me through the documentation, purchase contracts and dealt with the solicitors. I look forward to seeing the project complete on schedule, and if all is good, will conduct further investments through them. Overall they are very organized and communicate well with me and each other.
May 18, 2025
Reply from Porticoinvestment
Dear Ali,
Thank you for your review.
Your comments on organisation, internal, and external communications capture the essence of Portico Invest's approach in helping our Clients. Thank you for your appreciation.
Zacc and Lola appreciate you mentioning them and are delighted to have been of assistance.
Yours,
Portico Invest
Excellent service from Portico Invest
They provided excellent advice and help during my property purchase. From the start I was impressed by the level of detail shared about the property and the consistency of ensuring that I understood everything throughout the sale process Emily was available when needed and talked through any concerns I had.
May 18, 2025
Reply from Porticoinvestment
Dear John,
Thank you for your review and for sharing your satisfaction with Portico Invest's processes, knowledge-sharing approach, and determination in ensuring that Clients understand everything.
Emily thanks you for your compliments and looks forward to your next conversation.
Yours,
Portico Invest
Happy first-time Buyer
Buying a property by them was straightforward. It was a valuable insight into the mechanics or property investing.
May 20, 2025
Reply from Porticoinvestment
Dear Glenn,
Thank you for your review.
We are pleased you have benefited from your experience with Portico Invest's educational approach. We look forward to seeing you again soon.
Yours
Portico Invest
Portico Invest
Smooth Process
The entire purchasing experience was remarkably easy and well planned, apart from a minor spelling error by the developer's solicitor, which was quickly corrected. Any concerns and questions were treated with understanding and respect and I receive regular updates on the construction. Good people to do business with.
May 16, 2025
Reply from Porticoinvestment
Dear Denise,
Thank you for taking the time to write your positive review.
We are delighted that we were able to meet your needs and that you are pleased with our service.
Our team thanks you for your compliments regarding their promptness, empathy, manners and communication. We will keep in contact.
Yours,
Porticio Invest
Fast communication
I have been dealing with with Portico Invest for almost a year, during which time I completed two investment purchases. Communication has been mostly online, but I also visited their London office in April this year. Everyone I have interacted with has been professional and courteous. My main contacts, Josie and Duane, have been approachable, helpful, and always willing to explain everything clearly. I would happily recommend Portico invest to others.
May 18, 2025
Reply from Porticoinvestment
Dear Simon,
Thank you for your complimentary review.
It is always a pleasure to finally meet a valued overseas Client in person. Your gifts of Kuli-Kuli and other delights were also most welcome.
Josie, Duane, and the team, thank you for your compliments and thoughtfulness.
Yours,
Portico Invest
Positive Start at Thornton Cleveleys
Although it's still early in the process, we have recently exchanged contracts on an apartment at Waterside, Thornton Cleveleys and are very excited. So far, everything has gone smoothly.
May 16, 2025
Reply from Porticoinvestment
Dear Melissa,
Thank you for your review regarding your exchange of contracts at Waterside.
This location, beside the sea, has particular appeal to renters looking for a modern apartment in a desirable situation.
We look forward to completion, as agreed, and will keep you updated.
Yours,
Portico Invest
I highly recommend them for their…
I highly recommend them for their organised and professional service. Emily was particularly helpful, friendly and always available to provide information and updates when needed.
May 16, 2025
Reply from Porticoinvestment
Dear Rosemary,
Thank you for your review.
Emily and her colleagues thank you for your compliments and are delighted you found them to be helpful, friendly and easily accessible.
Yours,
Portico Invest
Honestly speaking stability
Honestly speaking stability, low or no inflation, In UK or portico Invest. Makes it easier,Best options to invest in a saved, Investment friendly,
May 16, 2025
Unprompted review
Reply from Porticoinvestment
Dear Joshua,
Thank you for your review highlighting the relatively low inflation in the UK.
Many of our overseas buyers find that low inflation, coupled with high rental returns and capital growth, protects and increases the value of their assets.
We look forward to meeting again soon.
Yours,
Portico Invest
Good morning
May 4, 2025
Unprompted review
Reply from Porticoinvestment
Hi,
Not sure what happened here, but good morning to you, too.
Yours,
Portico Invest
Regular updates
Everyone I dealt with was polite, helpful, and quick to respond. They kept me updated and helped me choose from several investment options. Excellent support and a very positive experience.
April 23, 2025
Reply from Porticoinvestment
Dear Vanessa,
Thank you for taking the time to write your positive review.
We are delighted that you found our support and communications to be more than satisfactory and suitable for your requirements.
Yours,
Portico Invest
To fellow investors
To fellow investors: my experience with Portico Invest has been a turning point. When I encountered a personal challenge, the customer care team stepped in with a proactive, solution-focused attitude. Their commitment to client satisfaction is truly commendable.
April 21, 2025
Reply from Porticoinvestment
Dear Tina,
Thank you for your review.
We are pleased that our team were able to assist you in overcoming a few obstacles that arose during your investment purchase. Such occurrences are not unusual, and here at Portico Invest, we learn from these experiences and are ready with solutions next time they happen.
Thank you for your compliments and for sharing your experience.
Yours,
Portico Invest
Zacc was always accessible and truly…
Zacc was always accessible and truly helped streamline the entire process, whether it involved the developer, solicitor, or myself. Her involvement made everything feel effortless. I'm very thankful for her help. I also want to recognize Lola, my client care contact, who managed the contract pack and handled communication with the solicitors.
April 18, 2025
Reply from Porticoinvestment
Dear Janet,
Thank you for your positive review.
Zacc and Lola are delighted you mentioned them and why their input made everything appear effortless. Most people deal with solicitors and contracts a handful of times in their lifetime. Our team at Portico deal with these things every day and it makes sense to do so on behalf of our Clients, provided they wish us to do so.
Zacc and Lola thank you for your consideration, and we look forward to assisting you again.
Yours,
Portico Invest
I looked into several companies before…
I looked into several companies before deciding where to invest, and one stood our right away. They quickly sent a digital pack with key info about property, location, potential growth, costs, and rental returns. Most communication was through text and email, which made things fast and efficient. All expenses, like legal fees and stamp duty, were clearly explained. Since the property is still being built, I was able to buy it below market value.
April 18, 2025
Reply from Porticoinvestment
Dear Derek,
Thank you for your review highlighting Portico Invest's information and communication processes.
You mention the breadth of information provided at your first enquiry and the clarity on pricing and expenses. Our team appreciate you taking the time to share your satisfaction regarding their endeavours.
Yours,
Portico Invest
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.