BEWARE OF THIS BUSINESS
BEWARE OF THIS BUSINESS! Not BBB accredited! I had to add them myself to file my complaint. Here is a copy of my BBB complaint:
On Wednesday, Feb. 9th, 2022, a friend and I stayed as a hotel/inn guest at Port LaBelle Inn checking in at 10pm and leaving at 10am the following morning. Everything went smoothly until I checked my bank account on Monday, Feb. 14th and discovered an additional charge to my account of $165. I called Port LaBelle and asked about the charge. The woman on the phone told me it was a smoking fee for smoking in the room. I NEVER SMOKED IN MY ROOM. I was told when checking in that smoking was only permitted outside. Outside was the ONLY place I smoked a cigarette. When asked what evidence she had that I smoked in their room, I was told to "have a nice day." I asked to speak to the manager on duty and again was told "have a nice day." She repeatedly said I smoked in their room over and over without any substantiating evidence. I told her I will dispute the charge and file a complaint with the BBB. Here I am filing my complaint. The only thing I can think of is when I had a cigarette outside, as directed by their own staff, there were no ashtrays available. Instead of dropping my cigarette butt on their property, I used one of their disposable coffee cups as an ashtray. When finished, I flushed the contents down the toilet, rinsed out the cup so it didn't get on anything and threw the cup in the trash. If this is their SOLE reason to think I smoked in the room, they are wrong AND that means they rummaged through my trash. I was never told what evidence they had to charge me the $165 for a smoking fee and if they go back to their security cameras that date and time, they would CLEARLY see I ONLY smoked where I was directed to do so by their OWN staff. I feel that I am being wrongly charged and that this practice is a scam to charge guests and insanely high fee. I have disputed the charge with my bank and they are investigating. I would like my $165 refunded and an investigation started involving their recovery house. If they do this to a regular guest, what about them?